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OMB Control No: 3235-0748	ICR Reference No: 202303-3235-038
Status: Active	Previous ICR Reference No: 202212-3235-005
Agency/Subagency: SEC	Agency Tracking No: OIA-270-797
Title: Ombudsman Matter Management System (OMMS) Submission Form
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 06/27/2023
	Date Received in OIRA: 04/27/2023
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2026	36 Months From Approved	06/30/2023
Responses	1,500	0	800
Time Burden (Hours)	750	0	400
Cost Burden (Dollars)	0	0	0

Abstract: In 2017, the Securities and Exchange Commission (“Commission”) introduced the Ombudsman Matter Management System (“OMMS”), an electronic data collection system for the receipt, collection and analysis of inquiries, complaints, and recommendations from retail investors directed to the SEC Ombudsman and the Office of the Investor Advocate. Section 4(g)(8) of the Securities Exchange Act of 1934 (Exchange Act), 15 U.S.C. § 78d(g)(8) requires the SEC Ombudsman to (i) act as a liaison between the Commission and any retail investor in resolving problems that retail investors may have with the Commission or with self-regulatory organizations (“SROs”); (ii) review and make recommendations regarding policies and procedures to encourage persons to present questions to the Investor Advocate regarding compliance with the securities laws; and (iii) establish safeguards to maintain the confidentiality of communications between the persons described in clause (ii) and the Ombudsman. In addition, Section 4(g)(8) of the Securities Exchange Act of 1934 (Exchange Act), 15 U.S.C. § 78d(g)(8) requires the Ombudsman to submit a semi-annual report to the Investor Advocate describing the activities and evaluating the effectiveness of the Ombudsman during the preceding year. Prior to 2017, the Ombudsman utilized a manual system to input investor inquiries and concerns, track staff responses, and analyze data and trends. This process was time-intensive and not optimally efficient. To address these challenges, the Commission retained consultants to build an electronic record-keeping system. The result was OMMS, which was launched for internal use by SEC staff in 2017. OMMS was designed to automate the information collection and management process, centralize records and related information in a single system, and increase the efficiency with which the staff can access and use that information. OMMS uses a web-based form (the “OMMS Form”) to guide the user through a series of basic questions, pre-populated lists, and fillable input fields specifically tailored to elicit information concerning matters within the scope of the Ombudsman’s function. The OMMS Form, which was made available to the public for use in September 2017, requests detailed contact information to enhance efficient communication with users and provides an electronic attachment feature for users to upload and submit related documents for staff review. The Commission records and provides user feedback to its consultants, as necessary, in an effort to improve subsequent iterations of OMMS and the OMMS Form.

Authorizing Statute(s): PL: Pub.L. 11 - 203 919D Name of Law: -Frank Wall Street Reform and Consumer Protection Act of 2010

Citations for New Statutory Requirements: PL: Pub.L. 111 - 203 919D Name of Law: Dodd-Frank Wall Street Reform and Consumer Protection Act

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 9929	02/15/2023
30-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 24645	04/21/2023
Did the Agency receive public comments on this ICR? No

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Ombudsman Matter Management System (OMMS)	OMMS, OMMS Form, 3235-0748	, ,

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to Adjustment in Estimate
Annual Number of Responses	1,500	800	700
Annual Time Burden (Hours)	750	400	350
Annual Cost Burden (Dollars)	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Our estimate of 1500 responses is based on our year–to-date data for FY2022 that shows we have received over 1500 responses via the OMMS Form as of September 30, 2022, an increase of over 700 OMMS Form responses since 2019. We believe the increase in OMMS Form responses from FY2019 is largely due to the heightened visibility of the Ombudsman Office and the services it provides. This heightened visibility is likely caused, in part, by placement of a link to the Ombudsman website and the OMMS Form on the SEC homepage and on social media channels in FY2019, referrals to the Ombudsman Office among retail investors, and a general rise in the public’s awareness of the Ombudsman function and the OMMS Form.

Annual Cost to Federal Government: $1,395,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Yes

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Lisa Skrzycki 202 551-5953 skrzyckil@sec.gov

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