View Information Collection Request (ICR) Package
Skip to main content
An official website of the United States government
The .gov means it's official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you're on a federal government site.
The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.
Search:
Agenda
Reg Review
ICR
This script is used to control the display of information in this page.
Display additional information by clicking on the following:
All
Brief and OIRA conclusion
Abstract/Justification
Legal Statutes
Rulemaking
FR Notices/Comments
IC List
Burden
Misc.
Common Form Info.
Certification
View Information Collection (IC) List
View Supporting Statement and Other Documents
Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View ICR - OIRA Conclusion
OMB Control No:
1660-0143
ICR Reference No:
202305-1660-006
Status:
Active
Previous ICR Reference No:
202212-1660-009
Agency/Subagency:
DHS/FEMA
Agency Tracking No:
BRI (2nd)
Title:
Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved with change
Conclusion Date:
06/06/2023
Retrieve Notice of Action (NOA)
Date Received in OIRA:
06/06/2023
Terms of Clearance:
The agency resubmitted the collection to properly note that the burden changes are due to updates to estimates.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
06/30/2026
36 Months From Approved
06/30/2024
Responses
38,200
0
38,864
Time Burden (Hours)
5,893
0
8,982
Cost Burden (Dollars)
0
0
0
Abstract:
Federal Agencies are required to survey their customers to determine the kind and quality of services customers want and their level of satisfaction with those services. Analysis from the survey is used to measure whether FEMA is meeting its mission of being accessible, timely, and effective when it comes to meeting the needs of disaster survivors.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
EO: EO 13411 Name/Subject of EO: Improving Assistance for Disaster Victims
US Code:
31 USC 1116
Name of Law: GPRA Modernization Act of 2010
US Code:
42 USC 5121
Name of Law: Stafford Act
US Code:
44 USC 5170
Name of Law: Sandy Recovery Improvement Act of 2013
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
87 FR 74161
12/02/2022
30-day Notice:
Federal Register Citation:
Citation Date:
88 FR 10926
02/22/2023
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
8
IC Title
Form No.
Form Name
Assessment Survey - Electronic
FEMA Form FF-104-FY-21-164 (formerly 519-0-41)
Assessment Survey - Electronic
Assessment Survey - Phone
FEMA Form FF-104-FY-21-163 (formerly 519-0-40)
Assessment Survey (Phone Survey)
Contact Survey - Electronic
FEMA Form FF-104-FY-21-162 (formerly 519-0-39)
Contact Survey - Electronic
Contact Survey - Phone
FEMA Form FF-104-FY-21-161 (formerly 519-0-38)
Contact Survey - Phone
Focus Group for 2 Hrs. Plus Travel 1 Hr.
Initial Survey - Electronic
FEMA Form FF-104-FY-21-160 (formerly 519-0-37)
Intital Survey - Electronic
Initial Survey - Phone
FEMA Form FF-104-FY-21-159 (formerly 519-0-36)
Initial Survey - Phone
One-on-One Interviews
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
38,200
38,864
0
0
-664
0
Annual Time Burden (Hours)
5,893
8,982
0
0
-3,089
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
The overall burden has decreased for the customer satisfaction surveys in this collection. In order to comply with the DHS Burden Reduction Initiative, CSA re-evaluated their information collections for ways to reduce burden. CSA identified that the burden estimates for the electronic surveys were inaccurate; actual completion times are shorter than previously estimated. The inaccurate estimates were due to CSA not being able to test the electronic surveys prior to last submission (did not acquire survey software in time). This resulted in an adjustment to burden hours for electronic surveys. In addition to shorter completion times for electronic surveys, there has also been an increase in the number of applicants preferring email communication. This resulted in an adjustment to the populations for each survey, which in turn led to burden adjustments all survey forms. Response rates have also been adjusted to reflect current data. Previously response rates for phone and electronic administration were estimated to be the same (we had no data on electronic administration). Current data shows that phone response rates are higher than previous estimates and electronic response rates are lower than previous estimates. The target of annual respondents was 38,864 in the previous collection. The current collection has an annual target of 38,200 respondents. The overall cost has decreased for the customer satisfaction surveys in this collection. Wage rates have increased since the previous submission, but this has been mitigated by the reduction in respondents and burden. Total Program Decrease to Cost = $337,274 (previous) – $239,314 (current) = ($97,960)
Annual Cost to Federal Government:
$2,091,623
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
Yes
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Kevin Crosby 202 550-6482 kevin.crosby@fema.dhs.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
06/06/2023
An official website of the United States government
The .gov means it's official.
The site is secure.
