View Information Collection Request (ICR) Package

OMB Control No: 3060-1316	ICR Reference No: 202307-3060-030
Status: Active	Previous ICR Reference No:
Agency/Subagency: FCC	Agency Tracking No: CGB
Title: Empowering Broadband Consumers Through Transparency, Report and Order and Further Notice of Proposed Rulemaking, CG Docket No. 22-2, FCC 22-86 (Broadband Consumer Label)
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 09/19/2023
	Date Received in OIRA: 07/25/2023
Terms of Clearance: Updated supporting statement during review.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2026	36 Months From Approved
Responses	30,050	0	0
Time Burden (Hours)	983,493	0	0
Cost Burden (Dollars)	4,250,000	0	0

Abstract: On November 14, 2022, the Commission adopted a Report and Order and Further Notice of Proposed Rulemaking (Broadband Label Order) requiring ISPs to display a new broadband label to help consumers comparison shop among broadband services, thereby implementing section 60504 of the Infrastructure Act. Specifically, the Commission required ISPs to display, at the point of sale, a broadband consumer label containing critical information about the provider’s service offerings, including information about pricing, introductory rates, data allowances, performance metrics, and whether the provider participates in the Affordable Connectivity Program (ACP). The Commission required that ISPs display the label for each stand-alone broadband Internet access service they currently offer for purchase, and that the label link to other important information such as network management practices, privacy policies, and other educational materials. Consistent with the Infrastructure Act, the label adopted for fixed and mobile broadband Internet access service is similar to the two labels the Commission approved in 2016, with certain modifications. In addition to label content, the Commission adopted requirements for the label’s format and display location to ensure consumers can make side-by-side comparisons of various service offerings from an individual provider or from alternative providers—something essential for making informed decisions. In this way, the label resembles the well-known nutrition labels that consumers have come to rely on when shopping for food products. The label must be accessible for people with disabilities and for non-English speakers. A customer’s label must also be available via the provider’s online account portal. In addition, third parties will be able to easily analyze information contained in the labels and help consumers with their purchase decisions, as providers are required to make the label content available in a machine-readable format on their websites. Finally, the Commission adopted a label template (shown below) that all ISPs are required to display at the point of sale. This label establishes the formatting and content of all requirements adopted in the Broadband Label Order. On July 18, 2023, the Commission’s Consumer and Governmental Affairs Bureau (CGB) released an Order updating the template for the broadband consumer label. The revised template reflects a new Affordable Connectivity Program (ACP) application landing page, now available at GetInternet.gov. This action did not modify or otherwise change any entity’s underlying responsibilities under the Broadband Label Order. CGB also made clear that, should a provider be required to display a Spanish version of the label, it must include the Spanish-language landing page for the ACP: AccedeaInternet.gov. If necessary, the Commission will submit the updated label separately to OMB pursuant to its non-substantive modification process.

Authorizing Statute(s): US Code: 47 USC 154(i) and (j), 163, 201(b) Name of Law: Communications Act of 1934, as amended
US Code: 47 USC 254, 257, 301, 303, 332, 316 Name of Law: Communications Act of 1934, as amended

Citations for New Statutory Requirements: None

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
3060-AL33	Final or interim final rulemaking	87 FR 76959	12/16/2022

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 7973	02/07/2023
30-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 47878	07/25/2023
Did the Agency receive public comments on this ICR? Yes

ICR Summary of Burden

	Total Approved	Change Due to Agency Discretion
Annual Number of Responses	30,050	30,050
Annual Time Burden (Hours)	983,493	983,493
Annual Cost Burden (Dollars)	4,250,000	4,250,000

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Changing Regulations

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: As this is a new information collection, there are program changes which will be added to OMB’s inventory once approved as follows: 6,010 to the number of respondents, 30,050 to the number of annual responses, 983,493 to the annual burden hours, and $4,250,000 to the annual cost.

Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Erica McMachon 202 418-0346

View ICR - OIRA Conclusion