View Information Collection Request (ICR) Package
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View Information Collection (IC) List
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1601-0029
ICR Reference No:
202309-1601-001
Status:
Active
Previous ICR Reference No:
202009-1601-001
Agency/Subagency:
DHS/OS
Agency Tracking No:
Title:
Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved with change
Conclusion Date:
12/13/2023
Retrieve Notice of Action (NOA)
Date Received in OIRA:
09/06/2023
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
12/31/2026
36 Months From Approved
12/31/2023
Responses
2,001,550
0
2,001,550
Time Burden (Hours)
101,125
0
101,125
Cost Burden (Dollars)
0
0
0
Abstract:
The Agency will collect, analyze, and interpret information gathered through this generic clearance to identify services’ accessibility, navigation, and use by customers, and make improvements in service delivery based on customer insights gathered through developing an understanding of the user experience interacting with Government.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
88 FR 41115
07/23/2023
30-day Notice:
Federal Register Citation:
Citation Date:
88 FR 60695
09/05/2023
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
27
IC Title
Form No.
Form Name
CBP Quarterly Automated Commercial Environment (ACE) HISP Survey
CBP-Managed M5 Traveler Experience Working Group Survey
CERC Training Survey
Community Engagement Risk Communication (CERC) Training Survey
Customer Experience Survey of Flood Insurance
Customer Service Collections for DHS - Batch A
Customer Service Collections for DHS - Batch B (FEMA)
Exercise Experience Survey
Exit Survey to facilitate feedback on online customer service tools
Expanded Customer Service Surveys
GFIP Certificate Holder Survey
Generic Clearance (A-11) HMA Grants Process Survey
Generic Instrument (A-11) - DRC Survivor Experience Survey
Getting Help from TSA Quarterly Trust Survey
Global Entry Application Survey
HISP Required Naturalization Survey
Interviews for Trauma-Informed Communications at Disaster Recovery Centers
License Customs Broker Survey
NFIP Direct Claim Survey [Claim Start & Claim Adjustment]
NFIP Direct Claim Survey [Claim Start & Claim Adjustment]
National Threat Assessment Center Survey Tool
Risk MAP Meeting Survey
Survey of data requestors who use the Flood Insurance Study Data Request service from the FEMA Engineering Library
TSA Brand Initiative Survey
TSA Checkpoint Quarterly Trust Survey
TSA Checkpoint Quarterly Trust Survey
TSA Passenger Experience Survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
2,001,550
2,001,550
0
0
0
0
Annual Time Burden (Hours)
101,125
101,125
0
0
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Annual Cost to Federal Government:
$0
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Tyrone Huff 202 447-0106 tyrone.huff@associates.dhs.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
09/06/2023
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