View Information Collection Request (ICR) Package

OMB Control No: 1800-0011	ICR Reference No: 202309-1800-005
Status: Active	Previous ICR Reference No: 202006-1800-001
Agency/Subagency: ED	Agency Tracking No: ED-2023-SCC-0075
Title: Master Generic Plan for Customer Surveys, Focus Groups, Contests and Challenges
Type of Information Collection: Revision of a currently approved collection	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 01/23/2024
	Date Received in OIRA: 09/27/2023
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2027	36 Months From Approved	01/31/2024
Responses	225,703	0	451,326
Time Burden (Hours)	57,722	0	115,344
Cost Burden (Dollars)	0	0	0

Abstract: Surveys to be considered under this generic will only include those surveys that improve customer service or collect feedback about a service provided to individuals or entities directly served by ED. The results of these customer surveys will help ED managers plan and implement program improvements and other customer satisfaction initiatives. Focus groups that will be considered under the generic clearance will assess customer satisfaction with a direct service, or will be designed to inform a customer satisfaction survey ED is considering. Surveys that have the potential to influence policy will not be considered under this generic clearance. In addition, ED will launch challenges or prize competitions on occasion in a short turnaround under this generic. The information collected for challenges and prize competitions will generally include the submitter's or other contact person's first and last name, organizational or school affiliation; email address or other contact information (to follow up if the submitted entry is selected as a finalist or winner); street address (to confirm that the submitter or affiliated school or organization for eligibility purposes); and a video or a narrative description for the specific challenge or contest. ED may ask for additional information tailored to the challenge or prize competition through structured questions. This information will enable the Department to create and administer challenges and prize competitions more effectively.

Authorizing Statute(s): None

Citations for New Statutory Requirements: None

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 26288	04/28/2023
30-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 62557	09/12/2023
Did the Agency receive public comments on this ICR? No

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to Adjustment in Estimate
Annual Number of Responses	225,703	451,326	-225,623
Annual Time Burden (Hours)	57,722	115,344	-57,622
Annual Cost Burden (Dollars)	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a revision of a previously approved collection due to adding the challenges and contests. However, it will not raise the burden hours due to a limited number of submissions. The last several years’ totals came to significantly less than the annual cap for responses and hours for this general clearance. ED is adjusting the totals (as a correction) to reflect more accurate estimates which includes the addition of challenges. There is a decrease of 225,623 responses and 57,622 hours.

Annual Cost to Federal Government: $1,093,964

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Stephanie Valentine 202 401-0526 stephanie.valentine@ed.gov

View Generic ICR - OIRA Conclusion