View Information Collection Request (ICR) Package
Skip to main content
An official website of the United States government
The .gov means it's official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you're on a federal government site.
The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.
Search:
Agenda
Reg Review
ICR
This script is used to control the display of information in this page.
Display additional information by clicking on the following:
All
Brief and OIRA conclusion
Abstract/Justification
Legal Statutes
Rulemaking
FR Notices/Comments
IC List
Burden
Misc.
Common Form Info.
Certification
View Information Collection (IC) List
View Supporting Statement and Other Documents
Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1545-1349
ICR Reference No:
202311-1545-019
Status:
Active
Previous ICR Reference No:
202006-1545-001
Agency/Subagency:
TREAS/IRS
Agency Tracking No:
Title:
Cognitive and Psychological Research
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
02/08/2024
Retrieve Notice of Action (NOA)
Date Received in OIRA:
12/28/2023
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
02/28/2027
36 Months From Approved
02/29/2024
Responses
10,000
0
6,000
Time Burden (Hours)
15,000
0
9,000
Cost Burden (Dollars)
0
0
0
Abstract:
The proposed research will improve the quality of the data collection by examining the psychological and cognitive aspects of methods and procedures such as: interviewing processes, forms redesign, survey and tax collection technology and operating procedures (internal and external in nature).
Authorizing Statute(s):
PL:
Pub.L. 107 - 347 116 Stat. 2899
Name of Law: Federal Information Security Management Act (FISMA) of 2002
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
88 FR 66553
09/27/2023
30-day Notice:
Federal Register Citation:
Citation Date:
88 FR 89496
12/27/2023
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
35
IC Title
Form No.
Form Name
SOI-613 2024 CEEN Cognitive Interviews
SOI-614 AUR Non-Response Interviews 2024
SOI-615 Taxpayer Experience Cognitive Research
SOI-616 Tax Forums - Using IRS Resources and Applications
SOI-617 Tax Forum - Digital Account Service Room
SOI-618 Working for the IRS TSO Focus Groups
SOI-619 Tax Forums - IRS Collection Online Tools
SOI-620 Tax Forums - Reasonable Cause Penalty Relief
SOI-621 Tax Forums - Improving Digital Asset Transaction Compliance
SOI-622 Tax Forums - IRS Written Information Security Plan
SOI-623 Tax Forums - Interactions with IRS Examiners
SOI-624 Tax Forums - Form 2290, Heavy Highway Vehicle Use Tax Feedback
SOI-625 Tax Forums - Simple Notice Initiative
SOI-626 Reporting Compliance Closed Correspondence Exam Focus Group
SOI-627 Tax Forums - Increasing Refundable Credit Participation Focus Group
SOI-628 Tax Forums - IRS Tax Pro Account Focus Group
SOI-629 Tax Forums - IRS Alternative Dispute Resolution Focus Group
SOI-630 Tax Forums - Online Services Digital Communication Options Focus Groups
SOI-631 Cognitive Pretesting of TS Taxpayer Experience Survey Supporting Statement
SOI-632 Tax Forums - Enhancing Experience through Electronic Submission and Customer Call Back
SOI-633 Business Tax Account (BTA) Entity Authorization Focus Groups
SOI-634 Tax Forums - OLS Digital Product Demo
SOI-635 Tax Forums - Usability Testing
SOI-636 Tax Forums - Future Self Service Solutions Supporting Statement
SOI-637 Tax Forums - Electronic Payments Focus Groups
SOI-638 e-Help Focus Group
SOI-639 TES Follow-up Focus Group
SOI-640 2024 Customer Experience, Expectations and Needs (CEEN) Focus Groups
SOI-641 2024 Needs and Engagement Survey of Tax Professionals (NEST) Cognitive Interviews
SOI-642 2024 Needs and Engagement Survey of Tax Professionals (NEST) Focus Groups
SOI-643 Centralized Insolvency Operation (CIO) Customer Experience Cognitive Interviews
SOI-644 2025 CEEN Cognitive Interviews
SOI-645 Tax Forums - Written Information Security Plan Feedback
SOI-646 Tax Forums - Digital Asset Transactions Feedback
SOI-647 Tax Forums - SBSE IRM Usage Feedback
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
10,000
6,000
0
0
4,000
0
Annual Time Burden (Hours)
15,000
9,000
0
0
6,000
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
The budget environment for the IRS is in constant flux and is unpredictable over a three-year span due to political and public issues. The Inflation Reduction Act has increased the IRS budget for purposes of improving customer service, and this will likely increase the studies done to determine the best methods to improve that service. This three-year renewal request considers these factors, therefore, this submission requests to renew the OMB approval with a burden of 5,000 hours annually for a total of 15,000 hours over the course of this approval.
Annual Cost to Federal Government:
$500,000
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Timothy Castle 202 803-9106 timothy.s.castle@irs.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
12/28/2023
An official website of the United States government
The .gov means it's official.
The site is secure.
