View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1225-0093
ICR Reference No:
202312-1225-004
Status:
Historical Active
Previous ICR Reference No:
202308-1225-003
Agency/Subagency:
DOL/DM
Agency Tracking No:
Title:
Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) for the Department of Labor (DOL)
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
01/31/2024
Retrieve Notice of Action (NOA)
Date Received in OIRA:
12/29/2023
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
01/31/2027
02/29/2024
02/29/2024
Responses
2,001,550
0
2,001,550
Time Burden (Hours)
101,125
0
101,125
Cost Burden (Dollars)
0
0
0
Abstract:
This information collection activity provides a means to garner customer and stakeholder feedback in an efficient, timely manner in accordance with the Administration's commitment to improving customer service delivery as discussed in Section 280 of OMB Circular A-11. As discussed in OMB guidance, agencies should identify their highest-impact customer journeys (using customer volume, annual program cost, and/or knowledge of customer priority as weighting factors) and select touchpoints/transactions within those journeys to collect feedback.
Authorizing Statute(s):
None
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
88 FR 62401
09/11/2023
30-day Notice:
Federal Register Citation:
Citation Date:
88 FR 89729
12/28/2023
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
64
IC Title
Form No.
Form Name
Brand Lift Study for Soliciting Feedback for the Department of Labor Employment and Benefits Security Administration's integrated communications campaign
CareerOneStop Customer Experience Form
N/A
CareerOneStop Customer Experience Form
CareerOneStop Customer Experience Form
NA
CareerOneStop Survey Questions
Customer Experience Survey for Claimants who are Attending Black Lung Outreach Events
NA
Customer Experience Survey for Claimants who are Attending Black Lung Outreach Events
Customer Experience Survey for Feedback on Claimants Who have Refiled Claims since Updated Application Forms
N/A
CX Survey - Claimants Refiled After Form Updates
Customer Experience and Equity Assessment Survey
NA
Customer Experience and Equity Assessment Survey
Customer Interviews for Soliciting Feedback about the Department of Labor Employment and Benefits Security Administration
NA
EBSA Customer Interviews Discussion Guide
DOL OWCP Division of Energy Employees Occupational Illness Compensation (DEEOIC) - Web Survey for Soliciting Feedback - Spanish
NA
Spanish Language Web Feedback Survey
DOL OWCP Black Lung - Claimants with Pending Claim
NA
OWCP Black Lung CX Survey - Claimants with a Pending Claim
DOL OWCP Web Survey for Soliciting Feedback for Division of Energy Employees Occupational Illness Compensation (DEEOIC) Energy Document Portal
NA
EDP Survey Update
ETA - CareerOneStop Customer Experience Form
N/A
2023 API Customer Satisfaction Survey Questions
ETA CareerOneStop Customer Experience Form
N/A
COS TouchPoints Survey Questions
Electronic Survey for Soliciting Feedback for the Heat Illness Prevention Campaign Newsletter
Form 1
Electronic Survey for Soliciting Feedback for the Heat Illness Prevention Campaign Newsletter
Employee Training Administration- Job Seeking and Career Advancement Customer Interviews
N/A
ETA - Job Seeking and Career Advancement Interview Questions
Federal Black Lung Program Customer Experience Survey
NA
Federal Black Lung Program Customer Experience Survey
OSHA Post-Transaction VPP Approval Survey
N/A
OSHA VPP Approval Survey
OSHA SGE Focus Group for VPP Modernization
NA
Focus Group Script OSHA
OSHA Screening Survey for SGE Focus Group for VPP Modernization
NA
OSHA Screener Survey
OSHA Voluntary Protection Program (VPP) Participants and Special Government Employee Customer Interviews
OWCP - Web-based Survey for Soliciting Webinar Feedback for Division of Energy Employees Occupational Illness Compensation (DEEOIC)
N/A
DEEOIC Webinar Survey
OWCP -- Survey for Customers Who Recently Received a Decision
N/A
CX Survey - Claimants who recently received a decision
OWCP Black Lung Worker's Compensation Program End-to-End Experience Customer Interviews
OWCP Claimant Access to Care Survey
N/A
OWCP Provider Access Survey
OWCP Customer Experience Survey for Feedback on Claimants Who Recently Received a Denied Decision
N/A
CX Survey - Denied Claim
OWCP Customer Experience Survey for claimants who are attending Black Lung Outreach events
N/A
Outreach Survey
OWCP Customer Feedback at Outreach Event for Division of Energy Employees Occupational Illness Compensation (Paper)
NA
Customer Feedback at Outreach Event for Division of Energy Employees Occupational Illness Compensation (DEEOIC)
OWCP DCMWC Customer Experience Survey for Feedback on Claimants who Recently Received a Decision
N/A
OWCP DCMWC Customer Experience Survey for Feedback on Claimants who Recently Received a Decision
OWCP DEEOIC End-to-End Experience Customer Interviews
OWCP DEEOIC Focus Groups
OWCP DEEOIC Outreach Event Feedback Form
N/A
OWCP DEEOIC Outreach Event Feedback Form
OWCP DEEOIC Revised Phone Survey
OWCP Focus groups for collecting customer feedback for Division of Energy Employees Occupational Illness Compensation (DEEOIC)
OWCP Longshore ECOMP - Help Us Improve Our Program
NA
Longshore ECOMP - Help us Improve Our Program
OWCP Longshore Voluntary Demographic Information
NA
Longshore ECOMP-Instrument (1st Survey)
OWCP Medical Bill Processing Questionnaire
N/A
OWCP Medical Bill Processing Questionnaire
OWCP Paper Survey for Medical Travel Reimbursement (DEEOIC)
NA
Medical Travel Survey
OWCP Paper Survey for Soliciting Feedback for Division of Energy Employees Occupational Illness Compensation (DEEOIC) from Claimants Who Recently Received a Final Letter Decision
N/A
OWCP DEEOIC CUSTOMER EXPERIENCE SURVEY
OWCP Paper Survey for Soliciting Feedback for Division of Energy Employees Occupational Illness Compensation (DEEOIC) from Claimants with Initial Claims for Home Health Care
N/A
DEEOIC Home Health Care Survey
OWCP Paper Survey for Soliciting Feedback for Division of Energy Employees Occupational Illness Compensation (DEEOIC)from Authorized Representatives
N/A
Authorized Representative Survey
OWCP Survey for Soliciting Feedback for Division of Energy Employees Occupational Illness Compensation (DEEOIC) - Final Decision on a Part E Wage Loss/Impairment Claim
N/A
DEEOIC Part E Final Decision Survey and Letter
OWCP Web-based Survey for Soliciting Webinar Feedback for Division of Energy Employees Occupational Illness Compensation (DEEOIC)
NA
DEEOIC Webinar Survey Language
OWCP_ Customer Experience Survey for feedback on claimants with a pending claim
N/A
CX Survey - Claimants with a Pending Claim 4-1-2024
OWCP_Customer Experience and Equity Survey in ECOMP for Longshore Program
N/A
Longshore Program Customer Experience and Equity Survey
OWCP_FECA Program Customer Experience and Equity Survey
N/A
FECA CX and Equity Survey
OWCP_Focus groups for collecting customer feedback for Division of Energy Employees Occupational Illness Compensation (DEEOIC)
OWCP_Paper Survey for Soliciting Feedback for DEEOIC from claimants who recently received medical travel reimbursement
N/A
Medical Travel Reimbursement Survey
OWCP_Paper Survey for Soliciting Feedback for Division of Energy Employees Occupational Illness Compensation (DEEOIC) from Resource Center Customers
N/A, N/A
DEEOIC_Resource Center Survey
,
DEEOIC Resource Center Survey_Spanish
OWCP_Paper Survey for Soliciting Feedback for Division of Energy Employees Occupational Illness Compensation (DEEOIC)from claimants who recently received a development letter
N/A
Development Letter Survey
OWCP_Post-event customer feedback survey for Division of Energy Employees Occupational Illness Compensation(DEEOIC)outreach events
N/A
DEEOIC Outreach Event Survey
OWCP_Web Survey for Soliciting Feedback for Division of Energy Employees Occupational Illness Compensation (DEEOIC) Energy Document Portal
N/A
DEEOIC Energy Document Portal Survey
Paper Survey for Soliciting Feedback for Division of Energy Employees Occupational Illness Compensation (DEEOIC)
1
DEEOIC Phone Survey
Paper Survey for Soliciting Feedback for Division of Energy Employees Occupational Illness Compensation (DEEOIC)
N/A
Oxygen and Accessories DME Survey
Paper Survey for Soliciting Feedback for Division of Energy Employees Occupational Illness Compensation (DEEOIC)from Authorized Representatives
NA
DEEOIC Authorized Representative Survey
Paper Survey for Soliciting Feedback for OWCP Division of Energy Employees Occupational Illness Compensation (DEEOIC) from Resource Center Customers
NA
DEEOIC Resource Center Customer Service Survey
Phone Survey for Soliciting Feedback for DEEOIC
1
DEEOIC Phone Survey
Post-Transaction VPP Reapproval Survey
N/A
OSHA VPP Reapproval Survey
Quantitative Web User Experience Testing (Rapid) Survey for Soliciting Feedback for the Department of Labor Employment and Benefits Security Administration Website
NA
EBSA Quantitative Web UX Testing Rapid Survey
Quantitative Web User Experience Testing (Rapid) Survey for Soliciting Feedback for the Department of Labor Employment and Benefits Security Administration Website
Recruiting and Screening Customers for Customer Interviews for Soliciting Feedback for the Department of Labor Employment and Benefits Security Administration
NA
EBSA Customer Interviews Recruitment Screener Questions
Survey for Soliciting Feedback for DEEOIC.
1
Survey for Soliciting Feedback for DEEOIC.
Tree Testing for Soliciting Feedback for the Department of Labor Employment and Benefits Security Administration Website
NA
EBSA Tree Testing Baseline Survey
Voluntary Demographic Information
NA
Voluntary Demographic Information
Web Survey for Soliciting Feedback for Division of Energy Employees Occupational Illness Compensation (DEEOIC) Energy Document Portal
NA
Web Survey for Soliciting Feedback for Division of Energy Employees Occupational Illness Compensation (DEEOIC) Energy Document Portal
Wireframe Testing for Soliciting Feedback for the Department of Labor Employment and Benefits Security Administration Website
NA, NA
Wireframe Testing for Soliciting Feedback for the Department of Labor EBSA Website
,
Consent Form for Wireframe Testing for Soliciting Feedback for the Department of Labor EBSA Website
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
2,001,550
2,001,550
0
0
0
0
Annual Time Burden (Hours)
101,125
101,125
0
0
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
This is a new data collection.
Annual Cost to Federal Government:
$0
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Nora Hernandez 202 693-0801 hernandez.nora@dol.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
12/29/2023
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