View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1660-0164
ICR Reference No:
202402-1660-002
Status:
Active
Previous ICR Reference No:
Agency/Subagency:
DHS/FEMA
Agency Tracking No:
1660-NW171
Title:
Generic Clearance for FEMA’s Collection of Feedback on Customer Satisfaction and Disaster Recovery
Type of Information Collection:
New collection (Request for a new OMB Control Number)
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
05/02/2024
Retrieve Notice of Action (NOA)
Date Received in OIRA:
03/29/2024
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
05/31/2027
36 Months From Approved
Responses
389,770
0
0
Time Burden (Hours)
69,135
0
0
Cost Burden (Dollars)
0
0
0
Abstract:
Federal Agencies are required to survey their customers to determine the kind and quality of services they want and their level of satisfaction with those services. In order for the Agency to maintain customer service standards, there must be continuous assessment of service delivery throughout all phases of the customer journey. The Agency will collect, analyze, and interpret information gathered from this generic clearance to identify strengths and weaknesses with program delivery.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
PL:
Pub.L. 111 - 352 All
Name of Law: The Government Performance and Results Act (GPRA) of 2010 Modernization Act
PL:
Pub.L. 115 - 435 All
Name of Law: The Foundations for Evidence-Based Policymaking Act of 2018
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
88 FR 85896
12/11/2023
30-day Notice:
Federal Register Citation:
Citation Date:
89 FR 21530
03/28/2024
Did the Agency receive public comments on this ICR?
Yes
Number of Information Collection (IC) in this ICR:
3
IC Title
Form No.
Form Name
Long-Term Recovery Surveys
FEMA Form FF-104-FY-21-107-A, FEMA Form FF-104-FY-21-101, FEMA Form FF-104-FY-21-101-A, FEMA Form FF-104-FY-21-103, FEMA Form FF-104-FY-21-103-A, FEMA Form FF-104-FY-21-105, FEMA Form 1 FF-104-FY-21-105-A, FEMA Form FF-104-FY-21-107
Long Term Recovery Survey- Restoration: 6 Months -Electronic
,
Long Term Recovery Survey- Restoration: 6 Months -Electronic (Spanish)
,
Long Term Recovery Study- Reconstruction I: 12 Months-Electronic
,
Long Term Recovery Study- Reconstruction I: 12 Months-Electronic (Spanish)
,
Long Term Recovery Study- Reconstruction I:18 months- Electronic
,
Long Term Recovery Study- Reconstruction I:18 months- Electronic (Spanish)
,
Long Term Recovery Study- Reconstruction II: 24 Months- Electronic
,
Long Term Recovery Study- Reconstruction II: 24 Months- Electronic (Spanish)
National Preparedness Directorate Customer Satisfaction Survey
FEMA Form FF-104-FY-21-180, FEMA Form FF-104-FY-21-181
National Preparedness Directorate Customer Satisfaction Survey - Phone
,
National Preparedness Directorate Customer Satisfaction Survey - Email
Temporary Housing and Sheltering Customer Satisfaction Surveys (formerly Federal Emergency Management Agency Programs Customer Satisfaction Surveys)
FEMA Form FF-104-FY-21-184, FEMA Form FF-104-FY-21-183, FEMA Form FF-104-FY-21-182, FEMA Form FF-104-FY-21-185
Transitional Sheltering Assistance (TSA) Survey- Electronic
,
Transitional Sheltering Assistance (TSA) Survey–Phone
,
Temporary Housing Units (THU) Survey- Electronic
,
Temporary Housing Units (THU) Survey- Phone
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
389,770
0
0
389,770
0
0
Annual Time Burden (Hours)
69,135
0
0
69,135
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
This is a new collection.
Annual Cost to Federal Government:
$2,886,676
Does this IC contain surveys, censuses, or employ statistical methods?
No
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Echo Brathwaite 202 880-6399 echo.brathwaite@fema.dhs.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
03/29/2024
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