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View ICR - OIRA Conclusion

OMB Control No: 0960-0790	ICR Reference No: 202404-0960-009
Status: Active	Previous ICR Reference No: 202012-0960-013
Agency/Subagency: SSA	Agency Tracking No:
Title: Screen Pop (Automated Telephone Application)
Type of Information Collection: Revision of a currently approved collection	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 07/18/2024
	Date Received in OIRA: 05/31/2024
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2027	36 Months From Approved	07/31/2024
Responses	51,933,760	0	50,487,044
Time Burden (Hours)	17,311,253	0	841,451
Cost Burden (Dollars)	0	0	0

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to Adjustment in Estimate
Annual Number of Responses	51,933,760	50,487,044	1,446,716
Annual Time Burden (Hours)	17,311,253	841,451	16,469,802
Annual Cost Burden (Dollars)	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: When we last cleared this IC in 2021, the burden was 841,450 hours. However, we are currently reporting a burden of 865,563 hours. The increase stems from an increase in the number of respondents who call SSA requesting to speak with an agent. * Note: The total burden reflected in ROCIS is 51,933,760 , while the burden cited in #12 of the Supporting Statement is 865,563. This discrepancy is because the ROCIS burden reflects the teleservice center wait time. In contrast, the chart in #12 of the Supporting Statement reflects actual burden.

Annual Cost to Federal Government: $519,338

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Faye Lipsky 410 965-8783 faye.lipsky@ssa.gov

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