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View Generic ICR - OIRA Conclusion

OMB Control No: 3150-0217	ICR Reference No: 202407-3150-001
Status: Active	Previous ICR Reference No: 202212-3150-003
Agency/Subagency: NRC	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 08/22/2024
Retrieve Notice of Action (NOA)	Date Received in OIRA: 07/08/2024
Terms of Clearance: OMB approves this collection for a period of three years. NRC is reminded not to exceed the approved annual burden hours. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2027	36 Months From Approved	02/28/2026
Responses	13,300	0	4,200
Time Burden (Hours)	2,708	0	1,088
Cost Burden (Dollars)	0	0	0

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to Adjustment in Estimate
Annual Number of Responses	13,300	4,200	9,100
Annual Time Burden (Hours)	2,708	1,088	1,620
Annual Cost Burden (Dollars)	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This generic clearance was approved in February 2023 with 4,200 responses. The NRC staff had used almost all of these responses within one year of the clearance approval. As a result, this request approximately triples the number of requested responses to 13,300 (an increase of 9,100 responses) in order to cover the full three year clearance period. The burden has been increased from 1087.5 to 2,708 (an increase of 1,620.5 hours). Most of the increase in responses are for very low burden requests. The largest increases are for the following activities: • Agency program offices have begun to use mobile technology to get immediate feedback to promote discussion during meetings. These “flash” customer feedback surveys typically take less than one minute and the results are immediately available to meeting facilitators. The NRC staff has added burden for this type of feedback, which tends to have high response rates and low burden. 100 hours and 6,000 responses have been added for this activity. • Burden estimates for class or event presentation evaluations has increased. In the last clearance cycle, 690 responses and 138 hours were used for feedback on classroom evaluations in the first year alone. The NRC staff anticipates additional burden in this area and has estimated 2,000 responses and 500 hours for these activities. • In anticipation of future remote usability studies, the staff added 450 responses and 650 hours for this type of activity. In the previous renewal, no burden was estimated for these type of studies. Finally, cost estimates have increased due to a change in the agency’s fee rate from $288/hr to $300/hr.

Annual Cost to Federal Government: $205,300

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Kristen Benney 301 415-6355 keb1@nrc.gov