View Information Collection Request (ICR) Package
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View Supporting Statement and Other Documents
Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
2511-0001
ICR Reference No:
202408-2511-001
Status:
Historical Inactive
Previous ICR Reference No:
202110-2511-003
Agency/Subagency:
HUD/CFO
Agency Tracking No:
Title:
Improving Customer Experience (OMB Circular A–11, Section 280)
Type of Information Collection:
No material or nonsubstantive change to a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Improperly submitted and continue
Conclusion Date:
09/05/2024
Retrieve Notice of Action (NOA)
Date Received in OIRA:
08/12/2024
Terms of Clearance:
The agency improperly submitted this as a non-substantive change request when it should have been an ICR Revision. The agency is encouraged to resbumit the ICR to OMB as soon as possible.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
09/30/2024
09/30/2024
10/31/2024
Responses
724,550
0
724,550
Time Burden (Hours)
25,000
0
25,000
Cost Burden (Dollars)
0
0
0
Abstract:
These Presidential actions and requirements establish an ongoing process of collecting customer insights and using them to improve services. This new request will enable the U.S. Department of Housing and Urban Development (hereafter “the Agency”) to act in accordance with OMB Circular A-11 Section 280 to ultimately transform the experience of its customers to improve both efficiency and mission delivery, and increase accountability by communicating about these efforts with the public.
Authorizing Statute(s):
None
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
86 FR 7302
01/27/2021
30-day Notice:
Federal Register Citation:
Citation Date:
86 FR 37177
07/14/2021
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
32
IC Title
Form No.
Form Name
Engaging with FHEO in the Discrimination Complaint Process Survey
Equitable Engagement at HUD – Credit-Related Barriers to Homeownership
Equitable Engagement at HUD – Young Adult Listening Session
FHEO Filing a Complaint Behavioral Intercept Survey
FHEO Filing a Complaint Case Completed Survey
FHEO Filing a Complaint Pop Up Survey
FHEO Filing a Complaint Web Page Survey
FPM Interaction Survey
FPM Website Experience Survey
HUBC Students Homeownership Community Interview
HUD Customer Experience (CX)
HUD Digital Experience Web Survey
HUD Discrimination Complaints CX Research
HUD FHA Resource Center Surveys
HUD Headquarters Survey
HUD REAC NSPIRE Inspection Survey
HUD's Federal Housing Administration's (FHA) FAQ Website Survey
HUD's National Servicing Center (external) Survey
HUD's National Servicing Center (internal) Survey
HUD/Federal Housing Administration (FHA) - Atlanta Homeownership Center Survey
HUD/Federal Housing Administration (FHA) - Denver Homeownership Center Survey
HUD/Federal Housing Administration (FHA) - FHA Resource Center Survey
HUD/Federal Housing Administration (FHA) - Philadelphia Homeownership Center Survey
HUD/Federal Housing Administration (FHA) - Santa Ana Homeownership Center Survey
Historically Black College and University (HBCU) Students Community Homeownership Survey
Office of Public Affairs – Bi-Weekly Stakeholder Briefing: Post Meeting Survey
PAVE Website Survey
Partner/Intermediary Customer Survey
Waitlist Data Management and Burden Improvement at HUD
Waitlist Data Management and Burden Improvement at HUD
Waitlist Data Management and Burden Improvement at HUD: Prototype Testing
Waitlist date Management and Burden Improvement at HUD
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
The purpose of collecting volume and response numbers is to share customer feedback measures in context of the response rate and total volume of responses to qualify interpretation of the CX feedback data.
Annual Cost to Federal Government:
$0
Does this IC contain surveys, censuses, or employ statistical methods?
No
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Effie Russell 303 672-5422
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
08/12/2024
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