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OMB Control No: 0970-0370	ICR Reference No: 202411-0970-010
Status: Active	Previous ICR Reference No: 202311-0970-002
Agency/Subagency: HHS/ACF	Agency Tracking No: OCSS
Title: Child Support Portal Registration
Type of Information Collection: Revision of a currently approved collection	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 01/10/2025
	Date Received in OIRA: 12/09/2024
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2028	36 Months From Approved	02/28/2025
Responses	36,457	0	10,850
Time Burden (Hours)	4,057	0	964
Cost Burden (Dollars)	0	0	0

Abstract: The federal Office of Child Support Services (OCSS), Division of Federal Systems, in the U.S. Department of Health and Human Services (HHS) maintains the Child Support Portal (Portal) as part of the Federal Parent Locator Service (FPLS). The Portal is a secure, web-based gateway to various child support applications for authorized users to view, update, upload, send, and receive vital information to support effective and efficient enforcement of child support cases. To provide authorized users with secure access to the Portal, OCSS creates profiles in the Portal for employers, insurers, and financial institutions from information provided in “Employer Services” (ES) Profile and “Insurance Match Debt Inquiry” (IM) Agreement and Profile forms. OCSS sets up Portal preferences using information from the program-specific electronic National Medical Support Notice (e-NMSN), the electronic Incoming Withholding Order (e-IWO), and Federally Assisted State Transmitted Levy (FAST Levy) Financial Institution Profile forms. State child support agencies do not register for the Portal through OCSS because they manage and authenticate authorization for individual users via the state proxy server; however, states must provide OCSS with a profile form containing information for OCSS to establish account preferences. The federal Child Support Portal Registration information collection activities are authorized by 1) 42 U.S.C. § 653(m)(2), which requires the Secretary to establish and implement safeguards to restrict access to confidential information in the FPLS to authorized persons and to restrict use of such information to authorized purposes; 2) E-Government Act of 2002 and Office of Management and Budget (OMB) Circular 03-22, Guidance for Implementing the Privacy Provisions of the E-Government Act of 2002, which requires agencies to ensure program integrity by verifying access to data; and 3) 44 U.S.C. § 3554, which requires OCSS to implement security protections to prevent unauthorized access to information maintained by OCSS. This request is for a revision of a currently approved collection, as describe in Section A15.

Authorizing Statute(s): US Code: 44 USC 3554 Name of Law: Public Printing and Documents. Federal Agency Responsibilities
US Code: 42 USC 653(m)(2) Name of Law: Federal Parent Locator Service

Citations for New Statutory Requirements: None

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 58165	07/17/2024
30-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 97623	12/09/2024
Did the Agency receive public comments on this ICR? No

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to Agency Discretion
Annual Number of Responses	36,457	10,850	25,607
Annual Time Burden (Hours)	4,057	964	3,093
Annual Cost Burden (Dollars)	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: The number of Portal registrations and total number of profile submissions increased from the previous approval. These adjustments resulted in an increase in the burden. OCSS consolidated the “e-IWO S2S” and “e-IWO NPO” from the previous approval to fall under the “e-IWO Employer/Payroll Provider Profile” because all “e-IWO” respondents used the same form to provide OCSS information and the burden to do so is the same. OCSS previously identified the respondents by their file processing preference, rather than the instrument used. Page 6 of the previous and current e-IWO Employer/Payroll Provider Profile form provides respondents the two options for file processing preferences. The information OCSS collects for the Portal registration and profiles remains the same, but the instruments underwent minor clarification revisions and edits to update “Office of Child Support Enforcement (OCSE)” to “Office of Child Support Services (OCSS)” and to remove “agreement” from the Employer Services Profile form. OCSS also removed the e-NMSN Plan Administrator form because there are no respondents. These program changes do not impact the burden. Changes to the federal government’s annual cost from the previous information collection approval pertain to general increases to operate, maintain, and enhance the Portal framework. Ongoing Portal enhancements improve the services available to authorized users; however, they do not impact the respondent’s overall burden to complete the registration process that must first be completed to obtain access to the applications maintained in the Portal system.

Annual Cost to Federal Government: $7,073,634

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Molly Buck 202 205-4724 mary.buck@acf.hhs.gov

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