View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1225-0088
ICR Reference No:
202501-1225-001
Status:
Historical Active
Previous ICR Reference No:
202312-1225-001
Agency/Subagency:
DOL/DM
Agency Tracking No:
Title:
Department of Labor Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection:
No material or nonsubstantive change to a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
01/10/2025
Retrieve Notice of Action (NOA)
Date Received in OIRA:
01/07/2025
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
01/31/2027
01/31/2027
01/31/2027
Responses
400,000
0
400,000
Time Burden (Hours)
40,000
0
40,000
Cost Burden (Dollars)
0
0
0
Abstract:
This collection of information is necessary to enable the Agency to collect customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
88 FR 48265
07/26/2023
30-day Notice:
Federal Register Citation:
Citation Date:
88 FR 67823
10/02/2023
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
24
IC Title
Form No.
Form Name
ATUS Stakeholder Survey
N/A
ATUS Stakeholder Survey
BLS 2025 CE Microdata Workshop Survey
BLS 2025 FedCASIC Post-Workshops Survey
BLS FedCASIC-2025
BLS 2025 FedCASIC Feedback Survey
BLS Producer Price Index (PPI) User Survey
N/A
PPI Data User Survey
BLS Website Customer Satisfaction Survey
N/A
BLS Website Customer Satisfaction Survey
DOL Enforcement Database Survey
DOL Paperwork Reduction Act Web Page Suggestions
EBSA Fiduciary Education Seminar Customer Satisfaction Survey
NA
EBSA Fiduciary Education Seminar Customer Satisfaction Survey
EBSA HBEC Customer Satisfaction Survey
NA
EBSA HBEC Customer Satisfaction Survey
Event Evaluation and Written Compliance Assistance Tool Evaluation Forms
Not Available, Not Available
Event Evaluation Form
,
Written Compliance Assistance Tool Evaluation Form
Field Test for Safety and Health Programs
Field Test 1
Field Test - SHP Step-by-Step Guide - Feedback Questions
ODEP Equitable Transition Models (ETM) Grant Direct Service Provider Customer Satisfaction Survey
N/A, N/A
Administration 1
,
Administration 2
ODEP Workforce Recruitment Program (WRP) Participant Experience Survey
WRP-1
ODEP WRP Participant Experience Survey
OFCCP Digital Engagement Subscriber Questions
Not Available
OFCCP Digital Engagement Subscriber Questions Form
OFCCP Event Comment Card
Not Available
OFCCP Event Comment Card
OFCCP Event Evaluation Form
Not Available
OFCCP Event Evaluation Form
OFCCP Learning Management System (Contractor Compliance Institute) Account Creation Form
Not Available
OFCCP LMS Contractor Compliance Institute Form
OFCCP Ombuds Referral Form
Not Available
OFCCP Ombuds Referral Form
OFCCP Ombuds Service Evaluation Form
Not Available
OFCCP Ombuds Evaluation Form
OFCCP Online Inquiry Intake Form
Not Available
OFCCP Public Intake Form
ORS Stakeholder Survey 2024
ORS Stakeholder Survey, N/A
ORS Stakeholder Survey 2024 Email Invitation
,
ORS Stakeholder Survey
Office of Workers' Compensation Programs Customer Service Stakeholder Surveys
Not Available, Not Available
OWCP phone survey script and questions
,
WCMBP Survey CSAT with Link
VETS TAP Navigator Survey
NA
TAP Navigator Survey
VETS TAP Partner Survey
NA
TAP Partner Survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
400,000
400,000
0
0
0
0
Annual Time Burden (Hours)
40,000
40,000
0
0
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
There was an increase in burden hours from 38,000 to 40,000 due to an increase in respondents, from 380,000 to 400,000 and responses from 380,000 to 400,000. Costs to respondents remained 0.
Annual Cost to Federal Government:
$400,000
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Nora Hernandez 202 693-0801 hernandez.nora@dol.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
01/07/2025