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OMB Control No: 3206-0281	ICR Reference No: 202506-3206-002
Status: Active	Previous ICR Reference No:
Agency/Subagency: OPM	Agency Tracking No:
Title: Generic Clearance for Collection of Feedback on Agency Service Delivery
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/10/2025
	Date Received in OIRA: 06/11/2025
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless the agency is using multiple modes of collection (e.g. paper forms and electronic submissions), provide a Generic Clearance Submission Template for each instrument; 2) If the agency is using multiple modes of collection (e.g. paper forms and electronic submissions), the same generic clearance may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using the naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2028	36 Months From Approved
Responses	283,250	0	0
Time Burden (Hours)	13,010	0	0
Cost Burden (Dollars)	309,638	0	0

Abstract: This collection solicits feedback on a variety of focus areas for OPM's customer services, including topics such as, accuracy, ease of access/use of a particular service mechanism, understanding and success of utilizing a tool or service provided by OPM, effectiveness, efficiency of services accessed, and whether or not a service met expectations. Responses will be analyzed to inform quality improvements or to maintain high-quality, effective services.

Authorizing Statute(s): None

Citations for New Statutory Requirements: None

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 102171	12/17/2024
30-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 24432	06/10/2025
Did the Agency receive public comments on this ICR? No

Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
Application Manager Survey	N/A
Onboarding Survey	N/A

ICR Summary of Burden

	Total Approved	Change Due to Agency Discretion
Annual Number of Responses	283,250	283,250
Annual Time Burden (Hours)	13,010	13,010
Annual Cost Burden (Dollars)	309,638	309,638

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: These numbers are for a new generic collection.

Annual Cost to Federal Government: $20,437

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Alexys Stanley 202 606-1183 alexys.stanley@opm.gov

View Generic ICR - OIRA Conclusion