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OMB Control No: 0960-0846	ICR Reference No: 202507-0960-006
Status: Historical Inactive	Previous ICR Reference No: 202504-0960-002
Agency/Subagency: SSA	Agency Tracking No:
Title: mySocial Security – Security Authentication PIN (SAP)
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR: No
Type of Review Request: Emergency	Approval Requested By: 04/24/2025
OIRA Conclusion Action: Withdrawn and continue	Conclusion Date: 07/30/2025
Retrieve Notice of Action (NOA)	Date Received in OIRA: 07/18/2025
Terms of Clearance: Withdrawn at agency's request to make modifications to the scope of the request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2025	09/30/2025	09/30/2025
Responses	5,811,000	0	5,811,000
Time Burden (Hours)	2,001,567	0	2,001,567
Cost Burden (Dollars)	0	0	0

Abstract: To mitigate fraud concerns, in April 2025, SSA increased the level of identity proofing needed for customers to make payment method changes during phone interactions. While necessary to protect the public and the integrity of SSA’s programs, this limits the accessibility of the phone as a service channel for direct deposit requests (including post entitlement/post-eligibility direct deposit changes). To bridge this gap, SSA developed a hybrid identity proofing process called the Security Authentication PIN (SAP) that will provide identity proofing parity with our online modality, as well as in-person verification. Utilizing the SAP process provides the necessary identity verification to allow payment method changes to direct deposit records via phone or in person, while ensuring fraud protection through verification of the identity of the individual prior to accessing or revising their account. SSA is implementing the new hybrid Security Authentication PIN (SAP) to digitally verify the identity of a telephone or in person customer when requesting changes to their direct deposit information. This supports the agency’s changes to its identity proofing policy for post-entitlement/ post-eligibility actions for direct deposit enrollments, updates or cancellations. To ease the burden on customers, SSA created a vanity URL that navigates customers directly to the Security Settings page within their online mySocial Security account, allowing them to quickly and easily generate the SAP after accessing their account. This feature reduces the burden on the customer to navigate within their online account to the Security Settings pages where they may generate the SAP. The code generates immediately once the customer selects the “Generate PIN” button. To allow for continued security for respondent’s personal information, and to ensure SSA is able to accurately verify the callers’ identities prior to accessing any SSA number holders’ sensitive information, we implemented this hybrid SAP process for telephone access to the direct deposit services. In this way, we continue to offer maximum flexibility and options to the public while ensuring the security of the public’s social security number and benefits payments. We expect this new identity proofing will be a powerful fraud prevention tool. The respondents are individuals who wish to do business with SSA over the telephone or in person for the purposes of direct deposit enrollments, updates or cancellations. We are submitting a Change Request to increase the scope of the SAP Process to include the following telephone services: (1) Generating a Benefit Verification Letter; (2) Obtaining a Tax Statement or replacement Form 1099, (3) Change of Address, and (4) Request for Claims Status. We will make no changes to the current SAP process; however, due to the sensitive nature of the information we need to divulge for these requests, we will now use the SAP process to conduct business with SSA over the phone for respondents requesting these additional 4 services. As we are planning to implement the SAP process for these four services by August 18, 2025, we are requesting approval of this Change Request by COB, August 15, 2025.

Emergency Justfication: To allow for continued security for respondent’s personal information, and to ensure SSA is able to accurately verify the callers’ identities prior to accessing any SSA number holders’ sensitive information, we are implementing this hybrid SAP process for telephone access to the direct deposit services. In this way, we continue to offer maximum flexibility and options to the public while ensuring the security of the public’s social security number and benefits payments. We expect this new identity proofing will be a powerful fraud prevention tool. The respondents are individuals who wish to do business with SSA over the telephone or in person for the purposes of post-entitlement/post-eligibility actions for direct deposit enrollments, updates or cancellations, or to discuss flagged initial claims for all Title II non-disability benefits (Retirement, Survivors, Auxiliary Spouses, Lump Sum Death Payments (LSDP), and Children benefits applications).

Authorizing Statute(s): None

Citations for New Statutory Requirements: None

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 16583	04/18/2025
Did the Agency receive public comments on this ICR? No

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: We are updating the burden figures for this information collection to reflect the change in scope for the use of the SAP process, as we will continue to use the SAP process for direct deposit requests via telephone, but will also expand the use of the SAP process for four more sensitive telephone services. While we are making no changes to the SAP process, the increase in scope significantly increases the number of responses who will use the SAP process. * Note: The total burden reflected in ROCIS is 2,808,175, while the burden cited in the Justification for the Changes is 990,072. This discrepancy is because the ROCIS burden reflects the average teleservice center and field office waiting times as well as the burden per response. In contrast, the chart in the Justification document reflects actual burden.

Annual Cost to Federal Government: $1,168,709,600

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Faye Lipsky 410 965-8783 faye.lipsky@ssa.gov

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