View Information Collection Request (ICR) Package

OMB Control No: 0960-0830	ICR Reference No: 202604-0960-012
Status: Active	Previous ICR Reference No: 202511-0960-002
Agency/Subagency: SSA	Agency Tracking No:
Title: eSignature/Upload Documents
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 07/13/2026
	Date Received in OIRA: 04/28/2026
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2028	08/31/2028	08/31/2028
Responses	3,024,676	0	115,369
Time Burden (Hours)	2,570,975	0	365,335
Cost Burden (Dollars)	0	0	0

Abstract: As per the requirements of E.O. 14058, respondents may use the secure upload portal, eSignature/Upload Documents, to submit documents and webforms to SSA. As of the March 2024 national rollout, eSignature/Upload Documents contains 71 forms and allows for the electronic submission of 79 evidence types. The current process either requires an SSA technician to request forms and evidence from a customer, then send an email or text to the customer with a link to upload these documents, or allows for customer-initiated requests submitted using both static and dynamic webforms. eSignature/Upload Documents serves individuals including Title II, Title XVI, and Title XVIII beneficiaries, as well as individuals who do not currently receive any benefits from SSA. eSignature/Upload Documents is limited to first-party individuals, and does not currently allow third parties, including representative payees, to submit documents on behalf of others. Technicians contact the respondent, via email, telephone, or face-to-face interview with SSA, for a business matter (e.g., filing a claim, performing a redetermination, or updating their personal information). During the interaction, the SSA technician requests additional information and offers the opportunity to provide the information electronically via the eSignature/Upload Documents portal. The technician then sends a one-time email or text message containing a link to eSignature/Upload Documents with access instructions. Customers who request a text message as their preferred communication method must first provide consent to text messaging. The electronic submission process is only available within 30 days from the date of the email or text. If the respondents do not submit the documents within 10 days, they receive an email or text reminder to complete their submission. To fulfill an eSignature/Upload Documents request, the system guides the respondent through one of three options: 1. Download, complete, save and then upload a PDF, or upload an evidence document, by dragging or browsing from their device and uploading the document to the eSignature/Upload Documents system; 2. Complete and submit a static webform with or without additional uploaded document(s); 3. Complete and submit a dynamic webform with or without additional uploaded document(s). Respondents are first-party individuals who choose to use the internet to conduct business with SSA. SSA also allows for the submission of certain forms signed using a commercial signature product, through Commercial Product Alternative Signature (CPAS). Some of these forms also have electronic means for submission. Under the CPAS process, individuals who use a commercial signature product to submit signed forms will ensure that the product is capable of generating an audit trail maintaining the following information in a digital certificate: (1) confirmation that the document was signed using a commercial product; (2) signature details (i.e., name of person who signed the document, date/time document was signed); (3) email and IP address associated with each signature; (4) whether the document was changed after signature; and (5) an identifier that connects the audit trail to the signed document to which it applies We are submitting an IT-Modification, non-substantive change to implement a redesign to the Upload Documents portal to revise the look and feel of the landing page and add new functionality to the dynamic pathing to include a more conversational tone.

Authorizing Statute(s): None

Citations for New Statutory Requirements: None

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 16050	04/16/2025
30-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 25734	06/17/2025
Did the Agency receive public comments on this ICR? No

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Internet-Based Static or Dynamic Webform (through Upload Documents or CPAS)

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to Adjustment in Estimate
Annual Number of Responses	3,024,676	115,369	2,909,307
Annual Time Burden (Hours)	2,570,975	365,335	2,205,640
Annual Cost Burden (Dollars)	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: We have updated the burden data to reflect our current Management Information data (as per the attached Change Request with updated burden). Our previous burden data was based on our expected usage, but current MI data shows that more respondents are using Upload Documents than we previously anticipated. In addition, we are also including our anticipated international users in this updated figure. *Note: The total burden reflected in ROCIS is 2,570,975, while the burden cited in the updated burden chart from the attached Change Request is 252,056. This discrepancy is because the ROCIS burden also reflects the telephone call system wait times. In contrast, the chart in the Change Request reflects actual burden. We also note that most respondents will not need to call a teleservice center to use Upload Documents; however, we included the teleservice wait time in case the respondents need to call prior to submitting information through Upload Documents. We anticipate that the number of respondents calling in for help is a much lower number. We will see if we can obtain MI data to reflect more accurate call ins for future submissions of the burden data.

Annual Cost to Federal Government: $21,953,660

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Faye Lipsky 410 965-8783 faye.lipsky@ssa.gov

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