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OMB Control No: 2126-0067	ICR Reference No: 202604-2126-001
Status: Active	Previous ICR Reference No: 202512-2126-001
Agency/Subagency: DOT/FMCSA	Agency Tracking No:
Title: FMCSA Complaint Center
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 04/09/2026
	Date Received in OIRA: 04/02/2026
Terms of Clearance: In accordance with 5 CFR 1320, this information collection change request is approved. Any previous terms of clearance remain in effect if applicable.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2028	09/30/2028	09/30/2028
Responses	64,545	0	64,545
Time Burden (Hours)	16,137	0	16,137
Cost Burden (Dollars)	0	0	0

Abstract: FMCSA is seeking to rename the “National Consumer Complaint Database (NCCDB)" ICR, to the "FMCSA Complaint Center" ICR. FMCSA is modernizing its complaint system and expanding the program. The six current collection instruments are being combined in one, central collection that can accommodate a total of 12 complaint categories. FMCSA maintains online information and resources to assist consumers, drivers, and others associated with the motor carrier industry to file complaints regarding household goods carriers, third party intermediaries (brokers and freight forwarders) and their financial responsibility providers, hazardous material (HM) carriers, property carriers, cargo tank facilities, and passenger carriers. The respondents of the collection therefore are the public, consumers, drivers, and the motor carrier industry. The Complaint Center allows the public and FMCSA staff to submit complaints using an online form which lists individual violations of the Federal Motor Carrier Safety, Hazardous Material, and Commercial Regulations. The collection is voluntary and is one of reporting and disclosure. The purpose of the collection is to collect data by this system for FMCSA enforcement staff and state agencies to, among other things: help improve motor carrier safety enforcement; improve consumer protection by ensuring that moving companies use fair business practices; and identify and address passenger carrier discrimination and service issues. There is no determined collection frequency, the information is collected as needed. Complainants may visit the FMCSA Complaint Center online at http://nccdb.fmcsa.dot.gov, where they will be guided through the process of filing a complaint. The information reported and disclosed is information concerning the incident(s) that lead to different types of complaints concerning truck safety, moving companies, brokers, violations of the American Disabilities Act, bus safety, bus service, cargo tank facilities, and/or hazardous materials regulations. The online interface then leads them through the process by soliciting information about the incident giving rise to the complaint, contact information for the complainant (for follow up purposes), and company information. They also have the ability to upload supporting files/documents if any exist. DOT receives the information. At the end of the process, each complaint is submitted to the Complaint Center, where it is directed to the proper FMCSA or DOT office for investigation.

Authorizing Statute(s): PL: Pub.L. 109 - 59 119 Stat. 1144 Name of Law: The Safe, Accountable, Flexible, and Efficient Transportation Equity Act

Citations for New Statutory Requirements: None

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 382	01/03/2025
30-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 24190	06/06/2025
Did the Agency receive public comments on this ICR? Yes

ICR Summary of Burden

	Total Approved	Previously Approved
Annual Number of Responses	64,545	64,545
Annual Time Burden (Hours)	16,137	16,137
Annual Cost Burden (Dollars)	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The current iteration of this ICR reported 18,546 responses, 18,546 respondents, and 4,638 estimated annual burden hours with an estimated annual cost of $179,014. This ICR has an estimated 64,545 responses, 64,545 respondents, which results in 16,137 estimated annual burden hours. The increase is due to the year-over-year expected complaint increase and the addition of six complaint categories.

Annual Cost to Federal Government: $843,422

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Eduardo Suarez 619 710-8437

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