View Information Collection Request (ICR) Package

View Generic ICR - Agency Submission

OMB Control No: 2900-0571	ICR Reference No: 202604-2900-016
Status: Received in OIRA	Previous ICR Reference No: 202502-2900-005
Agency/Subagency: VA	Agency Tracking No: 2900-0571
Title: NCA Customer Satisfaction Surveys
Type of Information Collection: Revision of a currently approved collection	Common Form ICR: No
Type of Review Request: Regular	Date Submitted to OIRA: 07/10/2026

	Requested	Previously Approved
Expiration Date	36 Months From Approved	09/30/2026
Responses	33,650	56,650
Time Burden (Hours)	11,325	26,158
Cost Burden (Dollars)	0	0

ICR Summary of Burden

	Total Request	Previously Approved	Change Due to Agency Discretion
Annual Number of Responses	33,650	56,650	-23,000
Annual Time Burden (Hours)	11,325	26,158	-14,833
Annual Cost Burden (Dollars)	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: The burden has decreased since the previous approval due to recalculations surrounding funeral director survey response burden. In addition, all survey-type respondent totals reflect the most recent available data, which is lower than the prior estimates.

Annual Cost to Federal Government: $3,180,465

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Brian Hurley 202 461-5870 brian.hurley1@va.gov

Something went wrong when downloading this file. If you have any questions, please send an email to risc@gsa.gov.