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OMB Control No: 0938-1221	ICR Reference No: 202607-0938-016
Status: Received in OIRA	Previous ICR Reference No: 202407-0938-021
Agency/Subagency: HHS/CMS	Agency Tracking No: CCIIO
Title: Health Insurance Marketplace Consumer Experience Surveys: Enrollee Satisfaction Survey and Marketplace Survey Data Collection (CMS-10488)
Type of Information Collection: Revision of a currently approved collection	Common Form ICR: No
Type of Review Request: Regular	Date Submitted to OIRA: 09/03/2026

	Requested	Previously Approved
Expiration Date	36 Months From Approved	10/31/2026
Responses	72,000	97,505
Time Burden (Hours)	36,040	48,872
Cost Burden (Dollars)	0	0

Abstract: Section 1311(c)(4) of the ACA requires the Department of Health and Human Services (HHS) to develop an enrollee satisfaction survey system that assesses consumer experience with qualified health plans (QHPs) offered through an Exchange. It also requires public display of enrollee satisfaction information by the Exchange to allow individuals to easily compare enrollee satisfaction levels between comparable plans. CMS is developing, testing and implementing two surveys, a survey for adult enrollees in QHPs and a survey for health insurance Marketplace consumers. CMS is requesting approval for information collection associated with these surveys.

Authorizing Statute(s): PL: Pub.L. 111 - 148 1313 Name of Law: Affordable Care Act
   PL: Pub.L. 111 - 148 1321(a) Name of Law: Affordable Care Act
   PL: Pub.L. 111 - 148 1311(c)(4) Name of Law: Affordable Care Act (ACA)

Citations for New Statutory Requirements: None

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	91 FR 6843	02/03/2026
30-day Notice:	Federal Register Citation:	Citation Date:
	91 FR 43093	07/14/2026
Did the Agency receive public comments on this ICR? Yes

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Adult Qualified Health Plan Enrollee Experience Survey	CMS-10488, CMS-10488, CMS-10488, CMS-10488, CMS-10488, CMS-10488 , CMS-10488, CMS-10488, CMS-10488, CMS-10488, CMS-10488, CMS-10488, CMS-10488, CMS-10488, CMS-10488, CMS-10488, CMS-10488, CMS-10488	, , , , , , , , , , , , , , , , ,

ICR Summary of Burden

	Total Request	Previously Approved	Change Due to Adjustment in Estimate
Annual Number of Responses	72,000	97,505	-25,505
Annual Time Burden (Hours)	36,040	48,872	-12,832
Annual Cost Burden (Dollars)	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: There are several factors that impact changes to burden and the forecasted burden hours and cost burden for implementing the 2027-2029 QHP Enrollee Survey has been slightly reduced. First, CMS has increased its estimate for the number of reporting units that will be required to administer the survey. In previous Information Collection Reviews, CMS estimated that 325 reporting units would be required to contract with a survey vendor to field the QHP Enrollee Survey. CMS is now estimating that 360 reporting units will be required to administer the QHP Enrollee Survey. This change is based on the trend in the number of reporting units described above in Section A.12. CMS anticipates this trend of increasing number of reporting units required to administer the survey will continue in future administrations (2027 through 2029). Second, CMS has increased the number of survey vendors applying to become HHS-approved QHP Enrollee Survey vendors. In the previous Information Collection Reviews, CMS estimated that 5 survey vendors would apply. CMS now estimates that 8 vendors will apply due to the increase in number of vendor applications in recent years. However, these two increases are offset by a reduced number of projected completes per reporting unit for the 2027-2029 QHP Enrollee Survey to 200 from 300 for the 2022-2025 administration. As a result of these changes CMS has reduced the three-year burden from 48,872.55 to 36,040.08 hours, a reduction of 12,832.47 burden hours. CMS has also decreased the three-year cost burden from $1,604,164.43 to $1,316,866.37, a reduction of $287,298.06.

Annual Cost to Federal Government: $6,700,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Yes

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Jamaa Hill 301 492-4190

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