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OMB Control No:	ICR Reference No: 202609-0906-003
Status: Received in OIRA	Previous ICR Reference No:
Agency/Subagency: HHS/HRSA	Agency Tracking No:
Title: Generic Information Collection Request for Health Resources and Services Administration Hotlines, Chatlines, and Online Portals
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR: No
Type of Review Request: Regular	Date Submitted to OIRA: 09/24/2026

	Requested	Previously Approved
Expiration Date	36 Months From Approved
Responses	150,000	0
Time Burden (Hours)	36,100	0
Cost Burden (Dollars)	0	0

Abstract: This is a request for a new umbrella information collection (ICR) which will collect information about the operation of HRSA hotlines, chatlines, and online portals. HRSA hotlines, chatlines, and online portals are one way that HRSA can respond to customer questions and concerns on HRSA programs (e.g., Health Centers, Loan and Scholarship Programs, and Ryan White HIV/AIDS Program). HRSA also has hotlines and chatlines where members of the public can get assistance on specific medical issues (e.g., National Clinician Consultation Centers hotline/warmlines, and National Maternal Mental Health Hotline). HRSA hotlines, chatlines, and online portals are operated by HRSA or a contractor acting on HRSA’s behalf. Because these forms will be used to provide high-quality services to HRSA grantees and stakeholders, it is authorized by Executive Order 14058, “Setting Customer Service Standards.” The specific statutes authorizing these collections cannot be identified in advance but will be included as part of each submission request to OMB. HRSA would only request OMB approval for collections under this umbrella-collection if the collection is voluntary, low-burden, and uncontroversial. As part of this umbrella ICR, HRSA requests that OMB provide a response on individual generic collections within 5 business days. If no response is received and the request meets the purposes, uses and scope outlined in this document, HRSA would then move forward with the proposed information collection. HRSA believes this fast-track process should apply to this information collection, since these information collections will focus on the awareness, understanding, attitudes, preferences, or experiences of HRSA customers or other stakeholders (e.g., funding recipients and their delivery partners, and potential funding applicants) relating to existing or future services, products, or communication materials. The individual IC template is included under Supporting Documents.

Authorizing Statute(s): EO: EO 14058 Name/Subject of EO: Setting Customer Service Standards

Citations for New Statutory Requirements: None

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 90708	11/18/2024
30-day Notice:	Federal Register Citation:	Citation Date:
	91 FR 60135	09/22/2026
Did the Agency receive public comments on this ICR? No

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
National Maternal Mental Health Hotline

ICR Summary of Burden

	Total Request	Change Due to Agency Discretion
Annual Number of Responses	150,000	150,000
Annual Time Burden (Hours)	36,100	36,100
Annual Cost Burden (Dollars)	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new collection. The Maternal and Mental Health Hotline IC is currently approved under 0906-0084 (the Umbrella ICR for Customer Service) but we are transferring the IC to this Umbrella ICR.

Annual Cost to Federal Government: $4,937,361

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Laura Cooper 301 443-2126 lcooper@hrsa.gov

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