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OMB Control No: 1615-0165	ICR Reference No: 202610-1615-014
Status: Received in OIRA	Previous ICR Reference No: 202211-1615-003
Agency/Subagency: DHS/USCIS	Agency Tracking No: G-1592
Title: e-Request Tool Process
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR: No
Type of Review Request: Regular	Date Submitted to OIRA: 10/29/2026

	Requested	Previously Approved
Expiration Date	36 Months From Approved	12/31/2026
Responses	569,519	569,519
Time Burden (Hours)	170,856	170,856
Cost Burden (Dollars)	0	0

Abstract: USCIS has an operational need for an online request tool that people who have filed immigration benefit requests with USCIS can use to request certain actions that do not require submission of a full benefit request and fee. This collection contains six options: • Case outside of normal processing time: This tool allows individuals whose cases have been pending with USCIS longer than the normal processing time to inquire with USCIS as to its status. • Did not receive notice by mail: This tool allows individuals who did not receive a mailed notice to report that to USCIS and request a notice. • Did not receive card by mail: This tool allows individuals who have been granted a benefit, but did not receive the associated card by mail, to report this to USCIS and request a replacement card. • Did not receive document by mail: This tool allows individuals who have been granted a benefit, but did not receive the associated document, to report that to USCIS and request a replacement document. • Appointment Accommodations: Section 504 of the Rehabilitation Act of 1973 requires the Federal Government to make reasonable accommodations to its programs in order to provide meaningful access to individuals with disabilities. This tool allows individuals to request that USCIS provide them with an accommodation and explain what type of accommodation they are requesting. • Typographical error: This tool allows individuals who have received a notice, document or card from USCIS with a typographical error to inquire about the error and receive guidance on the corrective action.

Authorizing Statute(s): US Code: 8 USC 1103(a)(3) Name of Law: United States Code, Title 8 - ALIENS AND NATIONALITY Sec. 1103 - Powers and duties of the Secretary,
   US Code: 8 USC 103(a)(1) Name of Law: United States Code, Title 8 - ALIENS AND NATIONALITY
   US Code: 8 USC 1103 (a)(1) Name of Law: United States Code, Title 8 - ALIENS AND NATIONALITY Sec. 1103 - Powers and duties of the Secretary,

Citations for New Statutory Requirements: None

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	91 FR 3913	01/29/2026
30-day Notice:	Federal Register Citation:	Citation Date:
	91 FR 56896	09/04/2026
Did the Agency receive public comments on this ICR? Yes

Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
e-Request Tool	G-1592

ICR Summary of Burden

	Total Request	Previously Approved
Annual Number of Responses	569,519	569,519
Annual Time Burden (Hours)	170,856	170,856
Annual Cost Burden (Dollars)	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

Annual Cost to Federal Government: $23,919,798

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Samantha Stout 704 762-0352 samantha.j.stout@uscis.dhs.gov

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