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CFPB RIN: 3170-AB29 Publication ID: Fall 2024 
Title: ●Customer Service Rule  
Abstract:

The CFPB is considering whether to propose a rule to prohibit certain misleading practices involving automated customer service systems, to make it easier for customers to reach a customer service representative, and/or to improve customer service quality.

 
Agency: Consumer Financial Protection Bureau(CFPB)  Priority: Substantive, Nonsignificant 
RIN Status: First time published in the Unified Agenda Agenda Stage of Rulemaking: Prerule Stage 
Major: Undetermined  Unfunded Mandates: Undetermined 
CFR Citation: Not Yet Determined     (To search for a specific CFR, visit the Code of Federal Regulations.)
Legal Authority: Not Yet Determined   
Legal Deadline:  None
Timetable:
Action Date FR Cite
Pre-rule Activities  10/00/2025 
Regulatory Flexibility Analysis Required: Undetermined  Government Levels Affected: Undetermined 
Federalism: Undetermined 
Included in the Regulatory Plan: No 
RIN Data Printed in the FR: No 
Agency Contact:
Kristine Andreassen
Office of Regulations
Consumer Financial Protection Bureau
1700 G Street, NW,
Washington, DC 20552
Phone:202 435-7700