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CFPB RIN: 3170-AB29 Publication ID: Spring 2025 
Title: Customer Service Rule  
Abstract:

The CFPB was considering whether to propose a rule to prohibit certain misleading practices involving automated customer service systems, to make it easier for customers to reach a customer service representative, and/or to improve customer service quality. The CFPB is withdrawing this entry.

 
Agency: Consumer Financial Protection Bureau(CFPB)  Priority: Substantive, Nonsignificant 
RIN Status: Previously published in the Unified Agenda Agenda Stage of Rulemaking: Completed Actions 
Major: Undetermined  Unfunded Mandates: Undetermined 
EO 14192 Designation: Other 
CFR Citation: Not Yet Determined     (To search for a specific CFR, visit the Code of Federal Regulations.)
Legal Authority: Not Yet Determined   
Legal Deadline:  None
Timetable:
Action Date FR Cite
Withdrawn  04/21/2025 
Regulatory Flexibility Analysis Required: Undetermined  Government Levels Affected: Undetermined 
Federalism: No 
Included in the Regulatory Plan: No 
RIN Data Printed in the FR: No 
Agency Contact:
Lea Mosena
Office of Regulations
Consumer Financial Protection Bureau
1700 G Street NW,
Washington, DC 20552
Phone:202 435-7700