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PRC RIN: 3211-AA05 Publication ID: Fall 2010 
Title: Periodic Reporting of Service Performance Measurements and Customer Satisfaction 
Abstract: Section 3652(a)(2)(B) of title 39 requires the United States Postal Service to prepare and submit to the Postal Regulatory Commission periodic reports which in part provide measures of the quality of service afforded each market dominant product in terms of the level of service and the degree of customer satisfaction. Section 3652(e) directs the Postal Regulatory Commission to prescribe the content and form of such reports provided by the United States Postal Service under 39 U.S.C. 3652. Section 3651(c) also authorizes the Postal Regulatory Commission to obtain information from the Postal Service in order to prepare periodic reports. This regulation will fulfill the Commission’s statutory responsibility to prescribe the content and form of reports related to the quality of service. 
Agency: Postal Regulatory Commission(PRC)  Priority: Other Significant 
RIN Status: Previously published in the Unified Agenda Agenda Stage of Rulemaking: Completed Actions 
Major: No  Unfunded Mandates: No 
CFR Citation: 39 CFR 3055   
Legal Authority: 39 USC 3652(a)(2)(B)    39 USC 3652(e)    39 USC 3651   
Legal Deadline:  None
Timetable:
Action Date FR Cite
NPRM  09/25/2009  74 FR 49190   
NPRM Comment Period End  10/26/2009    
Reply Comment Deadline  11/24/2009    
Final Action  05/25/2010  75 FR 38725   
Additional Information: The Commission initiated a follow-up rulemaking, at the request of the United States Postal Service, to consider certain exceptions to the requirements addressed in this rulemaking.
Regulatory Flexibility Analysis Required: No  Government Levels Affected: Federal 
Federalism: No 
Included in the Regulatory Plan: No 
RIN Data Printed in the FR: No 
Agency Contact:
Stephen L. Sharfman
General Counsel
Postal Regulatory Commission
Suite 200, 901 New York Avenue NW.,
Washington, DC 20268-0001
Phone:202 789-6820
Email: stephen.sharfman@prc.gov