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DOT/OST RIN: 2105-AF20 Publication ID: Fall 2023 
Title: Rights of Airline Passengers When There Are Controllable Flight Delays or Cancellations  

This rulemaking would examine requiring U.S. and foreign air carriers to adopt and adhere to customer service plans identifying essential services (meals, rebooking, hotel, transportation to or from hotel, timely customer service) and  compensation which airlines would be required  provide to mitigate passenger inconveniences when the cause of a cancellation or delay for flights to, within and from the United States was due to circumstances within the airline’s control.  In addition, the rulemaking would define when a delay or cancellation  would be considered  controllable by the airline meaning passengers would be entitled to receive the essential services (including  compensation)  to mitigate their inconvenience. The rulemaking would also examine how best to ensure passenger awareness of the services and  compensation that would be available to them following a controllable delay or cancellation.

Agency: Department of Transportation(DOT)  Priority: Other Significant 
RIN Status: Previously published in the Unified Agenda Agenda Stage of Rulemaking: Proposed Rule Stage 
Major: Undetermined  Unfunded Mandates: No 
CFR Citation: 14 CFR 399.79   
Legal Authority: 49 U.S.C. 41712, 49 U.S.C. 41702   
Legal Deadline:  None
Action Date FR Cite
NPRM  04/00/2024 
NPRM Comment Period End  06/00/2024 
Regulatory Flexibility Analysis Required: No  Government Levels Affected: None 
Federalism: No 
Included in the Regulatory Plan: No 
RIN Data Printed in the FR: No 
Agency Contact:
Blaine A. Workie
Assistant General Counsel
Department of Transportation
Office of the Secretary
1200 New Jersey Avenue SE,
Washington, DC 20590
Phone:202 366-9342
Fax:202 366-7153