View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View ICR - OIRA Conclusion
OMB Control No:
1652-0013
ICR Reference No:
200608-1652-002
Status:
Historical Active
Previous ICR Reference No:
200308-1652-001
Agency/Subagency:
DHS/TSA
Agency Tracking No:
Title:
Aviation Security Customer Satisfaction Performance Measurement Passenger Survey
Type of Information Collection:
Revision of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved with change
Conclusion Date:
11/13/2006
Retrieve Notice of Action (NOA)
Date Received in OIRA:
08/23/2006
Terms of Clearance:
This ICR is approved for 3 months to allow the agency time to re-submit as a generic.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
02/28/2007
36 Months From Approved
11/30/2006
Responses
124,344
0
422,000
Time Burden (Hours)
10,566
0
35,167
Cost Burden (Dollars)
0
0
0
Abstract:
This airport survey represents an important part of TSA's efforts to collect data on customer satisfaction with TSA's aviation security procedures. TSA will use airport surveys to compute a statistically valid Customer Satisfaction Index for Aviation Operations(CSI-A)system-wide and for individual airports. TSA will also use informal airport surveys, conducted by airport staff, for targeted measurement.
Authorizing Statute(s):
PL:
Pub.L. 107 - 71 115 Stat. 597
Name of Law: Aviation and Transportation Security Act
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
71 FR 13989
03/20/2006
30-day Notice:
Federal Register Citation:
Citation Date:
71 FR 32994
06/07/2006
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
3
IC Title
Form No.
Form Name
Aviation Customer Satisfaction Focus Groups
Aviation Customer Satisfaction Informal Survey
Formal CSI-A Survey
1652-0013
Formal Survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
124,344
422,000
0
-297,656
0
0
Annual Time Burden (Hours)
10,566
35,167
0
-24,601
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
Yes
Burden Reduction Due to:
Miscellaneous Actions
Short Statement:
The hour burden has changed from the last submission because of a program change. The number of respondents for the airport-initiated surveys has dropped from 300 to 200 per airport. Based on our experience, TSA official at most airports have the time and resources to gather only 100-200 responses per survey. The annual maximum numer of airports surveyed for the formal survey has declined from 70 to 60. Based on previous experience, the greatest number of airports that we have been able to survey in one fiscal year has been 30. Therefore, the maximum of 70 was too generous.
Annual Cost to Federal Government:
$1,000,000
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
Uncollected
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
Uncollected
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
Uncollected
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Katrina Wawer 571 227-1995 katrina.wawer@dhs.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
08/23/2006
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