View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1545-1432
ICR Reference No:
200702-1545-023
Status:
Historical Active
Previous ICR Reference No:
200612-1545-014
Agency/Subagency:
TREAS/IRS
Agency Tracking No:
Title:
Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions
Type of Information Collection:
No material or nonsubstantive change to a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
03/01/2007
Retrieve Notice of Action (NOA)
Date Received in OIRA:
02/21/2007
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
11/30/2009
11/30/2009
11/30/2009
Responses
372,359
0
372,359
Time Burden (Hours)
50,000
0
50,000
Cost Burden (Dollars)
0
0
0
Abstract:
This is a generic clearance for an undefined number of customer satisfaction and opinion surveys and focus group interviews to be conducted over the next three years. Surveys and focus groups conducted under the generic clearance are used by the Internal Revenue Service to determine levels of customer satisfaction as well as determining issues that contribute to customer burden. This information will be used to make quality improvements to products and services.
Authorizing Statute(s):
US Code:
26 USC 6103
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
71 FR 26405
05/04/2006
30-day Notice:
Federal Register Citation:
Citation Date:
71 FR 47864
08/18/2006
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
33
IC Title
Form No.
Form Name
06-015 - Taxpayer Advocate Service - Customer Satisfaction Survey
06-030 -W & I Spec. Local Partner Survey
07-031 - IRS SMALL BUSINESS/SELF-EMPLOYED CUSTOMER SATISFACTION SURVEY - COMPLIANCE SERVICES COLLECTION OPERATION
07-032 - IRS Small Business/ Self Employed Customer Satisfaction Survey
07-033 - IRS Small Business/ Self-Employed Customer Satisfaction Survey Compliance Center Exam
07-034 IRS Small Business/ Self-Employed Customer Satisfaction Survey Automated Underreporter (AUR)
07-035 - ACS Small Business and Self-Employed
07-036 - IRS Small Business/ Self Employed Customer Satisfaction Survey - Examination
07-037 - Understanding Taxes Program Evaluation
07-038 - IRS.gov IVR Customer Satisfaction Survey
07-039 - IRS SMALL BUSINESS/SELF-EMPLOYED CUSTOMER SATISFACTION SURVEY
07-043 - Exempt Organization Compliance Area Compliance Check Customers
07-044 - Customer Satisfaction Surveys: Exempt Organization Compliance Area Educational Letter Customers
07-045 - THE STUDY TO MEASURE CUSTOMER SATISFACTION IRS WAGE AND INVESTMENT FIELD ASSISTANCE CUSTOMERS
07-046 - IRS Large & Mid-Size Business Division CUSTOMER SATISFACTION SURVEY 2006
CS-07-047 - GE Exam Surveys, Government Entities Examination Customers
CS-07-048 - Wage & Investment Automated Underreporter Customer Satisfaction Survey
CS-07-049 - Wage & Investment Adjustments Customer Satisfaction Survey
CS-07-050 - Wage & Investment Function Customer Satisfaction Survey
CS-07-051 - Wage & Investment Compliance Services Collection Operation Customer Satisfaction Survey
CS-07-052 - ICAS Customer Study
CS-07-053-STUDY TO MEASURE CUSTOMER SATISFACTION OF IRS WAGE AND INVESTMENT e-help Survey
CS-07-054 - Survey of Statistical Information Services Customers; CS-07-060 - AUTOMATED UNDERREPORTER (AUR); CS-07-061 - TOLL-FREE CUSTOMER SATISFACTION SURVEY; CS-07-065 - Taxpayer Advocate Service
CS-07-055 - Appeals Final Survey Instrument; CS-07-062 - Innocent Spouse Customer Satisfaction Survey; CS-07-063 - COMPLIANCE CENTER EXAMINATION OPTION YEAR 1 CY08
CS-07-056 - STUDY TO MEASURE SATISFACTION OF TAX PROFESSIONALS FOR IRS SMALL BUSINESS/SELF-EMPLOYED CUSTOMERS; CS-07-067 - STUDY TO MEASURE CUSTOMER SATISFACTION IRS SB/SE ESTATE & GIFT TAX CUSTOMERS
CS-07-057-IRS W&I- ACS Correspondence Support; CS-07-059 - COMPLIANCE SERVICE COLLECTION OPERATION (CSCO) CY08; CS-07-064-ACCOUNTS MANAGEMENT (ADJUSTMENTS) OPTION YEAR 1 CY08
CS-07-058 - PRACTITIONER PRIORITY SERVICE SURVEY CY08 FOR THE WAGE & INVESTMENT DIVISION BPA TIRNO-05-Z-00014; CS-07-068 - TE/GE TOLL-FREE CUSTOMER SATISFACTION SURVEY OPTION YEAR 1 CY08
CS-07-066 - Exempt Organization and Employee Plan Determination and Examination Customers
CS-07-069- IRS Large & Mid-Size Business Division; CS-07-070 - SB/SE FIELD EXAM TAX CUSTOMERS; CS-07-071 - TE/GE Stay Exempt Training; CS-07-072-W&I TAX PROFESSIONALS SURVEY
CS-07-073 - Offer in Compromise (OIC) Program Customer Satisfaction Survey; CS-07-074 - SB/SE - CLD Operating Unit ; CS-07-075 - EXCISE TAX CUSTOMER SATISFACTION SURVEY
CS-07-076 - EMPLOYMENT TAX CUSTOMER SATISFACTION SURVEY; CS-07-077 - CUSTOMER SATISFACTION OF IRS SMALL BUSINESS/SELF-EMPLOYED CUSTOMER BASE; CS-07-078 - Annual Form 944 Program Participant Satisfacti
Customer Satisfaction Survey Implementation Plan Indian Tribal Governments
IRS Communications & Liaison National Public Liaisons Nationwide Tax Forums Customer Satisfaction Survey 2007
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
372,359
372,359
0
0
0
0
Annual Time Burden (Hours)
50,000
50,000
0
0
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Annual Cost to Federal Government:
$0
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
Uncollected
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
Uncollected
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
Uncollected
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Kevin Cecco 202 874-0464
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
02/21/2007
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