View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1545-1432
ICR Reference No:
200801-1545-020
Status:
Historical Active
Previous ICR Reference No:
200702-1545-023
Agency/Subagency:
TREAS/IRS
Agency Tracking No:
Title:
Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions
Type of Information Collection:
No material or nonsubstantive change to a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
01/31/2008
Retrieve Notice of Action (NOA)
Date Received in OIRA:
01/18/2008
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
11/30/2009
11/30/2009
11/30/2009
Responses
1,000,000
0
372,359
Time Burden (Hours)
150,000
0
50,000
Cost Burden (Dollars)
0
0
0
Abstract:
This is a generic clearance for an undefined number of customer satisfaction and opinion surveys and focus group interviews to be conducted over the next three years. Surveys and focus groups conducted under the generic clearance are used by the Internal Revenue Service to determine levels of customer satisfaction as well as determining issues that contribute to customer burden. This information will be used to make quality improvements to products and services.
Authorizing Statute(s):
US Code:
26 USC 6103
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
71 FR 26405
05/04/2006
30-day Notice:
Federal Register Citation:
Citation Date:
71 FR 47864
08/18/2006
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
35
IC Title
Form No.
Form Name
CS -08-095 - STUDY TO MEASURE CUSTOMER SATISFACTION IRS APPEALS TAX CUSTOMERS
CS-08-079 - IRS SB/SE Automated Underreporter (AUR) Customers; CS-08-080 - Partnership Satisfaction with the SPEC Partnership Program; CS-08-081 - TEGE; Collection of Participant Feedback
CS-08-082 - SB/SE COMPLIANCE SERVICES COLLECTION OPERATION CUSTOMERS; CS-08-083 - SB/SE AUTOMATED COLLECTION SYSTEM (ACS) CUSTOMERS; CS-08-084 - SB/SE FIELD COLLECTION CUSTOMERS; CS-08-085 -SB/SE C
CS-08-086 - PRIVATE DEBT COLLECTION AGENCY CUSTOMER SATISFACTION SURVEY; CS-08-087 - National Public Liaisons Nationwide Tax Forums Customer Satisfaction Survey 2008
CS-08-088 - IRS Large & Mid-Size Business Division COMPLIANCE ASSURANCE PROCESS (CAP) SURVEY 2008
CS-08-089 - Customer Satisfaction Survey Implementation Plan Indian Tribal Governments
CS-08-090 - Retirement Plan Pitfalls Workshop; CS-08-091 - IRS.gov Frequently Asked Questions (FAQs)
CS-08-092 - IRS Large & Mid-Size Business Division CUSTOMER SATISFACTION SURVEY 2008
CS-08-093 - A Customer Satisfaction Study For IRS Web Site Help Desk; CS-08-094 -A STUDY TO BETTER UNDERSTAND WHAT SERVICES TAXPAYERS WANT FROM THE IRS
CS-08-093C - Study For IRS Web Site Help Desk; CS-09-173- e-help Survey (Option Year 2)
CS-08-097 - COMPL. CEN0TER EXAM TOLL-FREE SURVEY; CS-08-098 - WAGE AND INVESTMENT e-help Survey; CS-08-099 - TE/GE TOLL-FREE Survey; CS-08-100 - W&I-Spec Partners Lcl/Ntl survey
CS-08-101 - Injured Spouse Customer Satisfaction Survey
CS-08-102 - SATISFACTION OF TAX PROFESSIONALS FOR IRS SMALL BUSINESS/SELF-EMPLOYED CUSTOMERS
CS-08-103 - 2007 National Research Program Individual Study
CS-08-104 - Primary Agency Liaison &Users of IRS GLD Services and Products; CS-08-105 - Identity Theft Refund Crime Letter Survey; CS-08-106 - Exempt Organization Compliance Area; CS-08-107 - Exemp
CS-08-108 -IRS Stakeholder Liaison Headquarters; CS-08-109 - AUTOMATED COLLECTION SYSTEM (ACS) SURVEY; CS-08-110 - Automated Collection System (ACS) Support ; CS-08-111- COMPLIANCE SERVICE COLLE
CS-08-112 - AUTOMATED UNDERREPORTER (AUR) CY09; CS-08-113 - External Customers of Media and Publications Division; CS-08-114 - PRACTITIONER PRIORITY SERVICE SURVEY; CS-08-115 - 2008 e-Services
CS-08-116 - Cash Economy Web-based Survey; CS-08-117 - Survey of Statistical Information Services Customers
CS-08-118 - Customer Satisfaction of IRS SMALL BUSINESS/SELF-EMPLOYED CUSTOMER BASE; CS-08-119 - Understanding the Effectiveness of Notice Redesigns; CS-08-125 - 2009 W&I SPEC PARTNERS SURVEY OPTION Y
CS-08-119-A - Notice simplification web-based survey; CS-09-149 - Survey of Taxpayers Receiving CP21C Notice
CS-09-134 - Advancing e-file Phase II, Preparer Study
CS-09-135 - Form 2290 Modernized e-file; CS-136 - IRS Forms 1120 & 1120S e-file; CS-137 - Estate & Gift Survey; CS-138 - CORP COMPLIANCE PERSPECTIVE; CS-139 - Nationwide Tax Forums; CS-140 - U.S. T
CS-09-141 - Centralized Liens Processing; CS-09-142 - Advancing E-File Phase II Conjoint Questionnaire
CS-09-143 - SB/SE FIELD EXAMINATION TAX CUSTOMERS; CS-09-144 -Survey for External Customers of Media and Publications Division
CS-09-145 - Offer in Compromise (OIC) Program; CS-09-147 - Indian Tribal Governments
CS-09-146 - Opinion Survey of Taxpayer Resources and Services; CS-09-148 - 2009 W&I TAX PROFESSIONALS SURVEY
CS-09-150 - External Stakeholder Survey; CS-09-151 - Contact Center Telephone Study; CS-09-0152- TIGTA Tax Forum Survey; CS-09-153-e-IRS Room Survey; CS-09-154-Saturday Exit Survey
CS-09-155-Survey for International Taxpayers, CS-09-156-Audit Recon Survey, CS-09-158-Marketing Segment Survey
CS-09-157, CS-09-159, CS-09-161, CS-09-162, CS-09-163, CS-09-164, CS-09-165, CS-09-166, CS-09-167
CS-09-157-Oversight Board Taxpayer Attitude; CS-09-159-External Stakeholder Survey; CS-09-162-Taxpayer Advocate Service
CS-09-168-2009 Free File Migration Customer Satisfaction Survey Study; CS-09-169-Tax; CS-09-170-2009 ETARC Survey Study; CS-09-171-2009 CAP Survey Study; CS-09-172-2009 Tax Professionals Survey Study
CS-09-174 - IRS APPEALS TAX CUSTOMERS; CS-09-175 - SPEC outreach; CS-09-176 - e-Services Customer Satisfaction; CS-09-177 - IRS Stakeholder Liaison Headquarters; CS-09-178 - IRS.gov Interactiv (ITA)
PRA-3-cs-08-095 - Appeals Customer Satisfaction Study (Addition of burden hours); CS-08-096 - Taxpayer Advocate Service Customer Satisfaction Survey
Surveys; CS-09-158C, CS-09-179, -180, -181, -182, -183, -184, -185, -186, -187, -188, -189, -190, -191, -192, -193, and CS-09-194
Voluntary Customer Surveys - CS-08-120, -121, -122, -123, -124, -126, -127, -128, -129, -130, -131, -132, and CS-08-133
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
1,000,000
372,359
0
0
627,641
0
Annual Time Burden (Hours)
150,000
50,000
0
0
100,000
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
The increase in burden is to account for the estimated total number surveys projected through November 30, 2009.
Annual Cost to Federal Government:
$0
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
Uncollected
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
Uncollected
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
Uncollected
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Kevin Cecco 202 874-0464
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
01/18/2008
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