View Information Collection Request (ICR) Package

Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.

View Generic ICR - OIRA Conclusion

OMB Control No: 1090-0008	ICR Reference No: 200905-1090-001
Status: Historical Active	Previous ICR Reference No: 200707-1505-002
Agency/Subagency: DOI/ASPMB	Agency Tracking No: 1505-0186
Title: Customer Satisfaction Measure of Government Websites
Type of Information Collection: Revision of a currently approved collection	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 05/04/2009
Retrieve Notice of Action (NOA)	Date Received in OIRA: 05/04/2009
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2011	36 Months From Approved
Responses	1,000,000	0	1,025,000
Time Burden (Hours)	41,667	0	42,707
Cost Burden (Dollars)	0	0	0

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to Agency Discretion
Annual Number of Responses	1,000,000	1,025,000	-25,000
Annual Time Burden (Hours)	41,667	42,707	-1,040
Annual Cost Burden (Dollars)	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: We estimated that the respondent burden for the prior three years would be approximately 156,250 hours. That estimate was based on an expected participation of 200 websites in the first year of the clearance with growth of 50 additional websites each succeeding year. The rate of growth realized turned out to be less than expected, due to limited agency funding and fewer agencies adding customer surveys on their websites. Using the past three years as a baseline, we estimate that we will use 41,667 burden hours in year one, 46,875 burden hours in year two, and 52,083 burden hours in year three, for a three-year total of 140,625 hours. This is a reduction of 15,625 burden hours from the previous three-year projection, reflecting a more modest growth estimate for agency use of the ACSI surveys on websites.