View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View ICR - OIRA Conclusion
OMB Control No:
3090-0278
ICR Reference No:
200910-3090-011
Status:
Historical Active
Previous ICR Reference No:
200609-3090-002
Agency/Subagency:
GSA
Agency Tracking No:
Title:
National Contract Center Customer Evaluation Survey
Type of Information Collection:
Revision of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved with change
Conclusion Date:
04/30/2010
Retrieve Notice of Action (NOA)
Date Received in OIRA:
03/05/2010
Terms of Clearance:
This collection is approved based on the revised materials provided by the agency. OMB and GSA have agreed GSA will implement sampling in the future if marked increases occur in the chat/e-mail traffic. Item A.12 in the supporting statement mentions GSA is talking with their contractor about this, but OMB understands at this point a final decision has not yet been made.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
04/30/2013
36 Months From Approved
04/30/2010
Responses
4,200
0
2,200
Time Burden (Hours)
280
0
119
Cost Burden (Dollars)
0
0
0
Abstract:
The National Contact Center provides information about Federal Government agencies, programs, services and related issues to the American Public. The purpose of these surveys is to assess the public's satisfaction with the service and assist in increasing the efficiency in responding to the public's need for information.
Authorizing Statute(s):
None
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
74 FR 59981
11/19/2009
30-day Notice:
Federal Register Citation:
Citation Date:
75 FR 6032
02/05/2010
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
2
IC Title
Form No.
Form Name
Automated Message Survey/Information Specialist Survey
National Contact Center Customer Web Survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
4,200
2,200
0
2,000
0
0
Annual Time Burden (Hours)
280
119
0
161
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
Yes
Burden Reduction Due to:
Using Information Technology
Short Statement:
The number of respondents line was increased to 4,200, versus 2,200 in 2006. We reduced the number of phone call respondents from 1,300 surveys to 600 surveys. We know, from recent survey results, that the phone survey participation rate will be lower than what we had projected in 2006. However, the e-mail response has been more than we estimated, and we added chat service to that web survey, so we increased our web survey estimate from 900 to 3,600. The annual hours line was increased to 270 (from 119) because of the increased use of the web survey and the inclusion of chat service to the web survey.
Annual Cost to Federal Government:
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
Uncollected
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
Uncollected
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Tonya Beres 202 501-1803 tonya.beres@gsa.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
03/05/2010
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