View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1845-0045
ICR Reference No:
201004-1845-005
Status:
Historical Active
Previous ICR Reference No:
201004-1845-002
Agency/Subagency:
ED/FSA
Agency Tracking No:
4190
Title:
Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan
Type of Information Collection:
Revision of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
06/28/2010
Retrieve Notice of Action (NOA)
Date Received in OIRA:
04/21/2010
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
06/30/2013
36 Months From Approved
06/30/2010
Responses
63,300
0
15,300
Time Burden (Hours)
13,375
0
8,400
Cost Burden (Dollars)
0
0
0
Abstract:
The Higher Education Amendments of 1998 established Federal Student Aid as the first Performance-Based Organization. One purpose of the PBO is to improve service to students and other participants in the student financial assistance programs authorized under title IV, including making those programs more understandable to students and their parents. To do that, FSA has committed to ensuring that all people receive service that matches or exceeds the best service available in the private sector. The legislations requirements establish an ongoing need for FSA to be engaged in an interactive process of collecting information and using it to improve program services and processes.
Authorizing Statute(s):
US Code:
20 USC 1070
Name of Law: Higher Education Amendments of 1965, as amended
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
75 FR 7264
02/16/2010
30-day Notice:
Federal Register Citation:
Citation Date:
75 FR 20829
04/21/2010
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
12
IC Title
Form No.
Form Name
Borrowers in School Survey
Creative Review Focus Groups
Customer Satisfaction Survey for the Quality Assurance Program
N/A
Quality Assuarnces Survey
Ease of Doing Business with FSA-School Partners Quarterly Customer Satisfaction Survey
N/A
US Department of Education Schools Partners Survey
FSA Communications Messaging Customer Service Survey
N/A
Department of ED FSA Communications Messaging Survey
FSA Pubs Focus Group Feedback Guide
N/A
Topic Guide-Publication Ordering Process Focus Groups
Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan
N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A, N/A
Financial Partner Data Mart Customer Satisfaction Survey
,
FMS Multiple Surveys-FMS GA
,
FMS Multiple Surveys-FMS Lender
,
FMS Multiple Surveys-FMS State Agencies
,
Customer Sat Survey for Schools Participating in the Quality Assuarance Program
,
High School Students and Parents FSA Customer Sat Survey
,
Common Services for Borrowers Discussion Guide
,
FSAIC Cust Sat Survey (English)
,
FSAIC Cust Sat Survey (Spanish)
,
Direct Loan School Sat Survey
,
CSB Borrower Suvey
,
EDEXpress Basics Customer Sat Survey
,
Federal Student Aid Counselors Customer Sat Survey
,
HERA Training Customer Sat Survey
,
Ombudsman Customer Survey
,
Fundamentals Title IV Admin Customer Sat Survey
,
Technical Track Evaluation Survey
,
School Requirements Survey
,
Training Satisfaction Survey-Longitudinal
,
FOTW Tracker Survey
,
Tools for Schools Training Survey
,
Loan Choice for FFEL Borrowers Survey
,
Federal Student Aid Awareness Survey
,
College.Gov Survey
,
FFEL Borrower Servicing Survey
,
In School Aided Survey
,
Federal Student Aid Awareness Survey-Long Beach
,
EDEXpress User Survey
,
Quality Assuarnces Survey
,
Editorial Services Customer Sat Survey
,
2009 Session Evaluation Fall Conference
,
FSA Default Survey
,
Social Media Use in the FSA Community Survey
,
Students.gov Website Customer Sat Survey
,
Annual Direct Loan School Customer Sat Web Survey
Leadership and Management Seminar Evaluation
One
Leadership and Management Seminar Evaluation
Multiple Servicer Customer Satisfaction Surveys
N/A, N/A, N/A
2010 Additional Services Customer Survey-Borrowers
,
2010 Additional Services Customer Survey-FSA and Partners Personnel
,
2010 Additional Services Customer Survey-School Personnel
Online Interviews to Evaluate Website and Social Media Site
Optional Point-of-Service Online Customer Satisfaction Survey
WEBSITE USABILITY TESTING
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
63,300
15,300
0
48,000
0
0
Annual Time Burden (Hours)
13,375
8,400
0
4,975
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
The increase is due to FSA submitting more surveys and holding more focus groups in the next fiscal years. The number of responses is higher than in recent umbrella clearance package requests because it is based on actual number of responses received in recent fiscal years. The total burden of hours requested increased based on average number of responses and average response time. FSA will continue to keep tracking the accurate burden in order to accurately report burden year to year.
Annual Cost to Federal Government:
$794,650
Does this IC contain surveys, censuses, or employ statistical methods?
No
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
Uncollected
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Colleen McGinnis 202 377-4330
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
04/21/2010
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