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OMB Control No: 1800-0011	ICR Reference No: 201106-1800-002
Status: Historical Active	Previous ICR Reference No: 200807-1800-001
Agency/Subagency: ED	Agency Tracking No: 4515
Title: Master Generic Plan for Customer Surveys and Focus Groups
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR: No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/07/2011
	Date Received in OIRA: 07/13/2011
Terms of Clearance: This generic clearance for ED customer satisfaction focus groups and surveys is approved under the following conditions: 1) ED shall use the generic clearance to collect customer satisfaction data (via surveys and focus groups) where the agency seeks to gather information for general service improvement, not for publication or for the purpose of informing significant policy or resource allocation decisions. 2) Focus groups should be of limited size and scope. 3) For individual surveys or focus groups, ED shall submit a generic IC in ROCIS along with an abbreviated supporting statement in the template agreed to by OMB and Education. This statement shall include all relevant information, including a statement of need, intended use of information, description of respondents, information collection procedures, expected response rate, justification for incentive, and estimated burden. 4) OMB will respond with clearance or questions within 10 working days.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2014	36 Months From Approved	09/30/2011
Responses	451,326	0	70,000
Time Burden (Hours)	115,344	0	24,930
Cost Burden (Dollars)	0	0	0

Abstract: Surveys to be considered under this generic will only include those surveys that improve customer service or collect feedback about a service provided to individuals or entities directly served by ED. The results of these customer surveys will help ED managers plan and implement program improvements and other customer satisfaction initiatives. Focus groups that will be considered under the generic clearance will assess customer satisfaction with a direct service, or will be designed to inform a customer satisfaction survey ED is considering. Surveys that have the potential to influence policy will not be considered under this generic clearance.

Authorizing Statute(s): None

Citations for New Statutory Requirements: None

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 17383	03/29/2011
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 34669	06/14/2011
Did the Agency receive public comments on this ICR? No

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to Adjustment in Estimate
Annual Number of Responses	451,326	70,000	381,326
Annual Time Burden (Hours)	115,344	24,930	90,414
Annual Cost Burden (Dollars)	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is an extension of a currently approved submission. There is an increase of 90,414 hours and 381,632 responses since ED is accounting for the 3 year total instead of a 1 year total. This is a correction to the ROCIS record for this generic ICR since ED only accounted for an annual total. Therefore, the Customer Survey 3-year total number of responses will be 451,632 and the total burden hours will be 115,344 hours. This estimate also includes 26,212 burden hours and 76,871 responses for new surveys anticipated during the next 3 years.

Annual Cost to Federal Government: $1,093,964

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

Agency Contact: Stephanie Valentine 202 401-0526 stephanie.valentine@ed.gov

View Generic ICR - OIRA Conclusion