View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
0648-0342
ICR Reference No:
201111-0648-005
Status:
Historical Active
Previous ICR Reference No:
200902-0648-008
Agency/Subagency:
DOC/NOAA
Agency Tracking No:
Title:
NOAA Customer Surveys
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
04/11/2012
Retrieve Notice of Action (NOA)
Date Received in OIRA:
12/27/2011
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
04/30/2015
36 Months From Approved
04/30/2012
Responses
605,529
0
80,000
Time Burden (Hours)
57,000
0
9,000
Cost Burden (Dollars)
0
0
0
Abstract:
This is a request for renewal of a generic clearance for voluntary customer surveys to be conducted by NOAA program offices. In accordance with Executive Order 12862, the National Performance Review, and good management practices, NOAA offices seek to be able to continue to gather customer feedback on services and/or products, which can be used in planning for service/product modification and prioritization. Under this generic clearance, individual offices would continue use of approved questionnaires and develop new questionnaires, as needed, by selecting subsets of the approved set of collection questions and tailoring those specific questions to be meaningful for their particular programs. These proposed questionnaires would then be submitted through a fast-track request for approval process.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
76 FR 55362
09/07/2011
30-day Notice:
Federal Register Citation:
Citation Date:
76 FR 80885
12/27/2011
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
30
IC Title
Form No.
Form Name
2012 Chart Users Questionnaire
NA
2012 Nautical Charting Customer Satisfaction Survey - screenshots of formatted questions
2014 Nautical Charting Customer Satisfaction Survey
NA
2014 Chart Users Questionnaire
An Evaluation of the NWS Hurricane Local Statement
NA
Interview Questions to Assess Hurricane Local Statement
Arrival of Tropical Storm Force Winds Social Science Research Project
NA
Interview guide
Atlantic Highly Migratory Species Tournament Operator Survey 2012
NA
Atlantic HMS Tournament Operator Survey 2012
Biogeography Branch Product User Profile Survey - request to modify survey instrument
NA
Biogeo Product User Profile
Biogeography Product User Survey
NA
Biogeography Product User Survey
COASTAL RESOURCE MANAGEMENT CUSTOMER SURVEY AND FOCUS GROUPS
NA, NA
Coastal Trends Survey - survey and focus groups
,
Coastal Trends Survey
Dashboard Prototype Customer Feedback
NA
Dashboard Prototype Customer Feedback
Evaluation of the Impact Based Warning Tool in the National Weather Service Central Region
NA
An evaluation of the Impact Based Warning tool in the National Weather Service Central Region
Extra-tropical Surge and Inundation Social Science Research Project
NA
Extra-tropical Surge and Inundation Social Science Research Project
Extra-tropical Surge and Inundation Social Science Research Project And Arrival of Tropical Storm Force Winds Social Science Research Project Amendment to Add Focus Groups
NA
Extra-tropical Surge and Inundation Social Science Research Project And Arrival of Tropical Storm Force Winds Social Science Research Project Amendment to Add Focus Groups
Feedback on NOAA's Online Needs Assessment Guide
NA
needs assessment guide performance support online feedback
Formative Evaluation of the Gulf of Mexico Climate Community of Practice
NA
Formative Evaluation of the Gulf of Mexico Climate Community of Practice
Hurricane Arthur Social Science Research Project
NA
Hurrican Aruther Social Science Research Project
Integrated Water Resources Science and Services (IWRSS) Stakeholder Survey
NA
Integrated Water Resources Science and Services (IWRSS) Stakeholder Survey
Integrated Water Resources Science and Services (IWRSS) Stakeholder Survey
NA
IWRSS Stakeholder Survey
NOAA SEA (Sea, Earth, Atmosphere) Evaluation
NA
SEA evaluation
NOAA Web Site Customer Survey - revised question list
NA, NA
NOAA Web Site Customer Satisfaction Survey (current)
,
NOAA Web Site Customer Satisfaction Survey (revised)
NOAA/NESDIS Tropical Cyclone Program Survey
NA
Tropical Cyclone Program Survey
NWS Hurricane Public Forecast Communication Survey
NA
NWS Hurricane Forecast Communication Public Survey
National Environmental Satellite, Data, and Information Service - Data Centers Customer Satisfaction Survey
National Weather Service, Service Assessments
NA, NA, NA, NA, NA, NA, NA, NA, NAQ, NA, NA, NA, NA, NA, NA, NA, NA, NA
Wind/High Wind Service Assessment
,
Air Stagnation Service Assessment
,
Coastal Flood Service Assessment
,
Dense Fog Service Assessment
,
Dust Storm Service Assessment
,
Flash Flood Service Assessment
,
Flood Service Assessment
,
Freeze/Frost Service Assessment
,
Heat/Excessive Heat Service Assessment
,
High Surf Service Assessment
,
Hurricane Service Assessment
,
Marine Convective Service Assessment
,
Marine Nonconvective Service Assessment
,
Severe Thunderstorm Service Assessment
,
Tornado Service Assessment
,
Tropical Storm Service Assessment
,
Wind Chill Cold Service Assessment
,
Winter Weather Service Assessment
Nautical Charting Customer Satisfaction Survey 2015
NA
Chart Users - commercial and recreational
Reef Smart Manager Event Survey
NA
ReefSmart Participant Satisfaction Survey
Reef Smart Participant Satisfaction Survey
NA, NA
Reef Smart Participant Satisfaction Survey
Satellite Analysis Branch Fire and Smoke Team Products and Services Customer Survey
NA
Satellite Analysis Branch Fire and Smoke Team Products and Services Customer Survey
Significant Weather Event Communication Survey
NA
Significant Weather Event Communication Survey
Survey and Interviews with Coastal Storms Program Stakeholders
NA, NA, NA
Coastal Storm Prediction Grantee Interview Questions
,
Community Resilience Index Participants - Communities Interview Questions
,
CSP Stakeholder Survey
Survey of Great Lakes Beach Visitors Related to Beach Hazards
NA, NA
Beach Risk Intercept Survey
,
Beach Risk Email Survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
605,529
80,000
0
0
525,529
0
Annual Time Burden (Hours)
57,000
9,000
0
0
48,000
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
This generic clearance continues to be used for a wider variety of surveys, especially for NWS Web sites; thus the annual hourly response and burden estimate have been adjusted upward from 80,000 responses and 9,000 hours to 201,843 responses and 19,000 hours. The responses and hours requested on the ICR data page are for the full 3-year period.
Annual Cost to Federal Government:
$0
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Sarah Brabson
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
12/27/2011