View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1545-1432
ICR Reference No:
201301-1545-002
Status:
Historical Active
Previous ICR Reference No:
200911-1545-013
Agency/Subagency:
TREAS/IRS
Agency Tracking No:
Title:
Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
03/05/2013
Retrieve Notice of Action (NOA)
Date Received in OIRA:
01/31/2013
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
03/31/2016
36 Months From Approved
03/31/2013
Responses
1,000,000
0
1,000,000
Time Burden (Hours)
150,000
0
150,000
Cost Burden (Dollars)
0
0
0
Abstract:
This is a generic clearance for an undefined number of customer satisfaction and opinion surveys and focus group interviews to be conducted over the next three years. Surveys and focus groups conducted under the generic clearance are used by the Internal Revenue Service to determine levels of customer satisfaction as well as determining issues that contribute to customer burden. This information will be used to make quality improvements to products and services.
Authorizing Statute(s):
US Code:
26 USC 6103
Name of Law: Confidentiality and disclosure of returns and return information
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
77 FR 61473
10/09/2012
30-day Notice:
Federal Register Citation:
Citation Date:
78 FR 6403
01/30/2013
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
40
IC Title
Form No.
Form Name
CS-12-379 U.S. Hispanic Phone Survey
CS-13-390 Enrolled Retirement Plan Agent
CS-13-393 Indian Tribal Government Survey
CS-13-394 Compliance Virtual Delivery Survey
CS-13-395 2013 Taxpayer Experience Survey
CS-13-396 IP PIN Experience Survey
CS-13-397 Taxpayer Attitude Survey
CS-13-398 International Non-filers Survey
CS-13-399 OTC Notice Surveys
CS-13-400 TAS FY2014 Customer Survey
CS-13-401 2013 Roper Survey
CS-13-402 Field Collection, CS-13-403 Field Exam, CS-13-404 Excise, GS-13-405 Estate and Gift, GS-13-406 Employment Surveys
CS-13-409 CCE IVR, CS-13-410 CCE Mail, CS-13-411 AUR IVR, and CS-13-412 AUR Mail
CS-13-413 IRS.gov ITA Survey
CS-13-415 Low Income Taxpayer Survey
CS-13-417 Forrester Omnibus Questions, CS-13-416 CSCO Survey, and CS-13-427 JKLOS Conjoint Study
CS-13-440 Enrolled Retirement Plan Survey, CS-13-441 TEGE Stay Exempt Survey, and CS-13-438 Media &Publicatons Survey
CS-14-442 Virtual Events Survey and CS-14-443 Procurement Contractor Survey
CS-14-444 Taxpayer Attitude Survey
CS-14-445 TEGE Outreach
CS-14-446 SBSE Identity Theft Survey
CS-14-447 Volunteer Motivation Survey and CS-14-448 Online Payment Agreement
CS-14-449 Notice Effectiveness Web Survey
CS-14-451 Taxpayer Use of Paper Product
CS-15-452 E-file Form 2290 Survey
CS-15-453 Technical Services Operations
CS-15-455 Employment Tax E-file Employer Survey
CS-15-456 Employment Tax E-file Tax Practitioner Survey
CS-15-457 Comprehensive Taxpayer Attitude Survey
CS-15-458 Compliance Assurance Survey
CS-15-459 Domestic IC/CIC Survey
CS-15-461 Procurement Contractor Survey
CS-15-462 GLDS Customer Satisfaction Survey
CS-15-463 Tax Stats & Data Book
CS-15-464 TAC Expectation Survey
CS-15-465 Enrolled Agent Survey
CS-16-466 Outreach Survey
CS-16-467 Federal Tax Deposit
GS-13-407 CSCO Mail and CS-13-408 ACS IVR Surveys
IP-PIN Survey
2015 IP-PIN
IP-PIN Survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
1,000,000
1,000,000
0
0
0
0
Annual Time Burden (Hours)
150,000
150,000
0
0
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Annual Cost to Federal Government:
$0
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Laura Rasmussen 2028741269
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
01/31/2013
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