View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1545-1432
ICR Reference No:
200911-1545-013
Status:
Historical Active
Previous ICR Reference No:
200801-1545-020
Agency/Subagency:
TREAS/IRS
Agency Tracking No:
Title:
Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
01/14/2010
Retrieve Notice of Action (NOA)
Date Received in OIRA:
11/17/2009
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
01/31/2013
36 Months From Approved
01/31/2010
Responses
1,000,000
0
1,000,000
Time Burden (Hours)
150,000
0
150,000
Cost Burden (Dollars)
0
0
0
Abstract:
This is a generic clearance for an undefined number of customer satisfaction and opinion surveys and focus group interviews to be conducted over the next three years. Surveys and focus groups conducted under the generic clearance are used by the Internal Revenue Service to determine levels of customer satisfaction as well as determining issues that contribute to customer burden. This information will be used to make quality improvements to products and services.
Authorizing Statute(s):
US Code:
26 USC 6103
Name of Law: Confidentiality and disclosure of returns and return information
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
74 FR 33019
07/09/2009
30-day Notice:
Federal Register Citation:
Citation Date:
74 FR 59030
11/16/2009
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
33
IC Title
Form No.
Form Name
2010 TAX ASSISTANCE DAY EXIT SURVEY
CS-09-155C-; CS-09-166C-; CS-10-238- ; CS-10-239-; CS-10-240-; CS-10-241 -
CS-09-175C - SPEC Otrch Study;CS-10-212C- ;CS-10-215 - Ovrsght Brd Compliance Study; CS-10-216 - AUR Improvement Project; CS-10-217 - CCE TOLL-FREE; CS-10-218 - ACS SUPPORT; CS-10-219 - LMSB Conjoint
CS-09-195; CD-09-196; CS-09-197; CS-09-198; CS-09-199; CS-09-200; CS-09-201; CS-09-202; CS-09-203; CS-09-204; CS-09-205; CS-09-206; CS09-207: CS09-208; CS-09209; CS09-210; CS09-212; CS09-213; CS09-214
CS-10-211 - Users of IRS GLD Services and Products 2010
CS-10-214C- COMPLIANCE CENTER EXAMINATION; CS-10-233- TO MEASURE SATISFACTION OF TAX PROFESSIONALS SB/SE ; CS-10-234- National Research Program; CS-10-235- HCTC Participant ; CS-236 ; CS-10-237
CS-10-228 Indian Tribal Government Customer Satisfaction; CS-10-229 Taxpayer Advocate Service Customer Satisfaction For FY 2011; CS-10-232 W&I CARE, Field Assistance Customer Satisfaction.
CS-10-239C-W&I Taxpayer Experience; CS-10-252C-ACS Support; CS-11-298-CAS e-Help Desk; CS-11-299-W&I CAS Adj; CS-11-300-W&I CAS Toll-free; CS-11-301-W&I CAS PPS; CS-11-302-TEGE Toll-free;CS-11-303-W&I
CS-10-242; CS-10-243; CS-10-244; CS-10-245; CS-10-246; CS-10-247; CS-10-250; CS-10-252; CS-10-253; CS-254; and CS-10-255
CS-10-248 - External Customer Satisfaction Survey for M&P; CS-10-256 - ETA Risk Assessment Research; CS-10-257 - IRS National Research Program; CS-10-258 - W&I SPEC Partners; CS-10-259 - SB/SE ACS Cus
CS-10-249; CS-10-260; CS-10-261; CS-10-262; CS-10-263; CS-10-264; CS-10-265; CS-10-266; CS-10-267; CS-10-268; CS-10-269; CS-11-270; CS-11-271; CS-11-272; CS-11-273; CS-11-274
CS-11-275 - Spanish LEP Taxpayer Preference Study
CS-11-277 - EP Compliance Resolution System; CS-10-215C - Oversight Board 2010 Taxpayer Attitude Survey; Correction
CS-11-278- SIS Survey; CS-11-279- Appeals Survey; CS-11-280-Video Relay Service System / ASPECT Survey ; CS-11-281- Effectiveness of a Publication Re-Design; CS-11-282-OIC Survey
CS-11-283 - Customer Satisfaction Research
CS-11-284 - Customer Satisfaction & Risk Assessment Research; CS-11-288 - Quantitative Survey Screener and W&I/Business Surveys for Internal Revenue Service
CS-11-285 - SPEC Partner Survey; CS-11-287 - SBSE AUR and CCE Interactive Voice Response (IVR); CS-11-289 - IRS SOLE PROPRIATOR TAXPAYERS; CS-290 -understand the effectiveness of 8 IRS notices
CS-11-286 - Oversight Board Taxpayer Attitude Survey
CS-11-291; CS-11-292 - Taxpayer Advocate Service; CS-11-293 - PAIR Survey Initiative : CS-11-294 - LB&I Domestic IC/CIC; CS-11-295 - W&I Fld Ast; CS-11-296 - W&I M&P; CS-11-297- EOD
CS-11-304 - Over the Phone Interpreter (OPI) Customer Satisfaction Survey
CS-11-315, 317, 325, 346
CS-12-338 SEMS Pilot Survey, CS-12-339 Web Browser Survey, CS-12-340 Cost Analysis, CS-12-341 Stay Exempt Survey, and CS-12-342
CS-12-343 CAP Survey, CS-12-345 IRS.gov ITA Survey, and CS-12-347 SIMP Lab Survey
CS-12-351 RPO Continuing Education and CS-12-371 Taxpayer Assistance Survey
CS-12-352 ACS Automated Survey and CS-12-353 CSCO Mail Survey
CS-12-354 Estate and Gift, CS-12-355 Collection, CS-12-356 Employment,, CS-12-357 Excise, and CS-12-358 Field Exam Surveys
CS-12-363 Taxpayer Attitude Survey
CS-12-366 TAS Customer Satisfaction
CS-12-379 U.S. Hispanic Phone Survey
CS-12-386 Virtual VITA TCE Survey and CS-12-387 VITA Facilitated Self Service Surveys
Customer Satisfaction Surveys CS-11-305 thru CS-11-308
Customer Surveys; CS-10-220, CS-10-221, CS-10-222, CS-10-223, CS-10-224, CS-10-225, CS-10-226, and CS-10-227
Surveys of individuals CS-11-309 through 312, 326, 328, 336
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
1,000,000
1,000,000
0
0
0
0
Annual Time Burden (Hours)
150,000
150,000
0
0
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Annual Cost to Federal Government:
$0
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
Uncollected
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
Uncollected
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Laura Rasmussen 2028741269
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
11/17/2009
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