View Information Collection Request (ICR) Package
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View Information Collection (IC) List
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1545-1432
ICR Reference No:
201602-1545-033
Status:
Historical Active
Previous ICR Reference No:
201301-1545-002
Agency/Subagency:
TREAS/IRS
Agency Tracking No:
Title:
Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions
Type of Information Collection:
Revision of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
05/10/2016
Retrieve Notice of Action (NOA)
Date Received in OIRA:
03/31/2016
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
05/31/2019
36 Months From Approved
05/31/2016
Responses
100,000
0
1,000,000
Time Burden (Hours)
40,000
0
150,000
Cost Burden (Dollars)
0
0
0
Abstract:
This is a generic clearance for an undefined number of customer satisfaction and opinion surveys and focus group interviews to be conducted over the next three years. Surveys and focus groups conducted under the generic clearance are used by the Internal Revenue Service to determine levels of customer satisfaction as well as determining issues that contribute to customer burden. This information will be used to make quality improvements to products and services.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service and Standards
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
81 FR 2964
01/19/2016
30-day Notice:
Federal Register Citation:
Citation Date:
81 FR 18694
03/31/2016
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
33
IC Title
Form No.
Form Name
CS 16-472 IRS Procurement Contractor Survey
CS 17-489 2018 Virtual Service Delivery Partner Site Survey
CS-16-468 Self Preparer Survey
CS-16-469 Taxpayer Advocate Survey
CS-16-470 Comprehensive Taxpayer Attitude Survey
CS-16-471 Refund API Electronic Survey
CS-16-473 Taxpayer Needs, Attitudes & Experience Survey
CS-16-474 Appointment Line IVR and Appointment Follow up Survey
CS-16-475 Special Enrollment Exam Survey
CS-16-476 Virtual Service Delivery Survey
CS-17-477 Outreach Survey
CS-17-478 Collection Field Inventory Survey
CS-17-479 TAS Customer Satisfaction Survey
CS-17-480 Language Services Needs
CS-17-481 Private Collection Agency Customer Satisfaction Survey
CS-17-482 Comprehensive Taxpayer Attitude Survey
CS-17-483 SSA ID Proofing Pilot
CS-17-484 Taxpayer Interactions and Compliance Attitudes Survey
CS-17-485 Continuing Education Survey
CS-17-486 Procurement Contractor Survey
CS-17-487 Indian Tribal Government (ITG) and Tax Exempt Bonds (TEB) Customer Satisfaction Survey
CS-17-488 Enrolled Agent Special Enrollment Survey
CS-18-490 Private Collection Agency Survey
CS-18-491 TAS Mail Survey
CS-18-492 Comprehensive Taxpayer Attitude Survey
CS-18-493 Individual Taxpayer Identification Number
CS-18-494 Total National and Underserved Survey
CS-18-495 Campaign Pilot Survey
CS-18-496 TAS Customer Satisfaction Survey
CS-18-497 Enrolled Agent Special Enrollment Exam Survey
CS-18-498 IRS Contractor Survey
CS-19-500 Private Collection Agency (PCA) Survey
W&I Asian Limited-English Proficient Taxpayers Study
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
100,000
1,000,000
0
0
-900,000
0
Annual Time Burden (Hours)
40,000
150,000
0
0
-110,000
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
There is a decrease in the burden previously approved by OMB, because using the past three year as a baseline, we estimate that 40,000 (13,333.3 annually) burden hours will be used over the course of the next three years.
Annual Cost to Federal Government:
$0
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002?
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Laura Rasmussen 2028741269
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
03/31/2016