View Information Collection Request (ICR) Package
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View Information Collection (IC) List
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1660-0130
ICR Reference No:
202105-1660-003
Status:
Historical Active
Previous ICR Reference No:
201802-1660-005
Agency/Subagency:
DHS/FEMA
Agency Tracking No:
Main
Title:
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
01/07/2022
Retrieve Notice of Action (NOA)
Date Received in OIRA:
10/25/2021
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
01/31/2025
36 Months From Approved
01/31/2022
Responses
1,075,000
0
1,075,000
Time Burden (Hours)
268,783
0
269,495
Cost Burden (Dollars)
0
0
0
Abstract:
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
86 FR 14938
03/19/2021
30-day Notice:
Federal Register Citation:
Citation Date:
86 FR 30327
06/07/2021
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
2
IC Title
Form No.
Form Name
FEMA Generic - Renewal Batch 2
FEMA Form FF-008-FY-22-119 (formerly 092-0-2), FEMA Form FF-207-FY-21-107, FEMA Form FF-008-FY-22-120 (formerly 092-0-2), FEMA Form FF-008-FY-22-122 (formerly 092-0-2), FF-008-FY-22-21
Instrument FEMA GO - FEMA GO User Survey
,
Instrument NTED Level 1 for EMI - EMI Course Evaluation Form
,
Instrument NTED Level 1 for CDP - CDP Field Force Operations (FFO) End-of-Course Evaluation
,
Instrument NTED Level 1 for CDP - CDP Campus Support and Facilities Survey
,
Instrument NTED Level 1 for CDP - Virtual Instructor Led Training (VILT) End-of-Course Evaluation
Long Term Recovery Study
FF-104-FY-21-100, FF-104-FY-21-101, FF-104-FY-21-102, FF-104-FY-21-103, FF-104-FY-21-104, FF-104-FY-21-105, FF-104-FY-21-106, FF-104-FY-21-107
Long Term Recovery Study 1 Restoration: 6 Months - Phone
,
Long Term Recovery Study Restoration: 6 Months - Electronic
,
Long Term Recovery Study Restoration: 12 Months - Phone
,
Long Term Recovery Study Restoration: 12 Months -- Electronic
,
Long Term Recovery Study Restoration: 18 Months - Phone
,
Long Term Recovery Study Restoration: 18 Months - Electronic
,
Long Term Recovery Study Restoration: 24 Months - Phone
,
Long Term Recovery Study Restoration: 24 Months - Electronic
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
1,075,000
1,075,000
0
0
0
0
Annual Time Burden (Hours)
268,783
269,495
0
-712
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
Yes
Burden Reduction Due to:
Miscellaneous Actions
Short Statement:
There is an adjustment to the itemized annual burden hours estimate due to correcting the conversion rate of minutes to hours resulting in a reduction in burden hours from 269,495 to 268,783 hours (a reduction of 712 hours).
Annual Cost to Federal Government:
$2,180,168
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Millicent Brown 202 646-2814 millicent.brown@fema.dhs.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
10/25/2021
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