View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
3090-0297
ICR Reference No:
202105-3090-002
Status:
Historical Active
Previous ICR Reference No:
201907-3090-009
Agency/Subagency:
GSA
Agency Tracking No:
Title:
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (GSA)
Type of Information Collection:
No material or nonsubstantive change to a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
05/24/2021
Retrieve Notice of Action (NOA)
Date Received in OIRA:
05/19/2021
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
08/31/2022
08/31/2022
08/31/2022
Responses
358,075
0
208,075
Time Burden (Hours)
23,289
0
13,278
Cost Burden (Dollars)
0
0
0
Abstract:
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations; provide an early warning of issues with service; or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.
Authorizing Statute(s):
None
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
84 FR 18035
04/29/2019
30-day Notice:
Federal Register Citation:
Citation Date:
84 FR 35387
07/23/2019
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
64
IC Title
Form No.
Form Name
USA.gov Website Page Level Comment Box Feedback Surveys (Req-5)
2020 GSA Customer Loyalty Survey
2020 Supplier Relationship Management Survey
2021 Supplier Relationship Management Survey
2022 GSA Customer Loyalty Survey
2022 Industry Satisfaction Survey
3PAO Remote Assessments Survey
CIC Feedback Survey--Req. 24
Catalog Management User Research--Req 31
Common Catalog Platform: User Outreach Participant
External Leasing Portal Survey
FAST 2022 Virtual 3-day Conference
FY20 Supplier Relationship Management Survey – Follow-Up Interviews
FedRAMP Annual Survey FY20
FedRAMP FY21 Annual Survey
FedRAMP Oscal Guide Survey--Req.45
FedRAMP Small Business Survey
GSA 2022 FAS Monthly Conference Series Survey
GSA Advantage Transactional Survey
GSA Advantage Transactional Survey
GSA Advantage Transactional Survey (Req-1)
GSA Auctions Website Survey
GSA Auctions Website Survey (Annual Renewal February 2020) (Req-9)
GSA Auctions Website Survey (Annual Renewal February 2021)
GSA Customer Loyalty Survey
GSA FAST2020 Training Conference Exhibitor Survey
GSA Fleet Marshalling Services Survey
GSA PPM Application User Survey for GSA Auctions Website--Req. 29
GSA PPM Survey for MySales and GSAXcess--Rea 30
GSA Small Business Works 2021 Virtual Event Attendee Satisfaction Survey
GSA.gov Feedback Survey
GSA.gov Feedback Survey
GSA.gov Website Feedback Survey
GSA.gov user-interviews
INFORM 2.0 Industry Satisfaction Survey
MAS Industry Partner Survey
NCSC (National Customer Service Center) Customer Satisfaction Survey
NCSC (National Customer Service Center) Customer Satisfaction Survey
NMCD Campaign Training Survey
OPO Stakeholder Satisfaction Survey (Req-2)
OSDBU Event Survey
Office of Leasing Events Survey
PSC Supplier Relationship Management Transactional Survey
Professional Services Forecasting Event Webinar Survey
Real Estate Sales Survey
Real Estate Sales Survey
Regulations.gov Customer Satisfaction Survey
Regulations.gov and Beta.Regulations.gov Feedback
Req-32_OSBDU Matchmaking Session Info Form
Req-33_Digital.Gov_Event Feedback Survey
Small Disadvantaged Business (SDB) Experience Feedback Survey
Transportation Audits Management System (TAMS) Application Survey
USA.Gov Contact Center English Telephone Service Customer Satisfaction Survey
USA.gov Website Customer Satisfaction Feedback Surveys
USA.gov Website Customer Satisfaction Feedback Surveys
USA.gov Website Customer Satisfaction Feedback Surveys (Req-4)
USA.gov Website Page Level Comment Box Feedback Surveys
USA.gov Website Page Level Comment Box Feedback Surveys
USAGov Contact Center English Telephone Service Customer Satisfaction Survey
USAGov Contact Center Voluntary Customer Satisfaction Survey for Telephone Customers
USAGov Contact Center Voluntary Customer Satisfaction Survey for Web Chat Customers
USAGov Web Chat Customer Survey
USAccess CPOS Survey - Req.55
USAccess Point Pilot Program
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
358,075
208,075
0
150,000
0
0
Annual Time Burden (Hours)
23,289
13,278
0
10,011
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
Yes
Burden Increase Due to:
Miscellaneous Actions
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
This is a non material change for a currently approved collection.
Annual Cost to Federal Government:
$76,987
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Camille Tucker 202 603-2666
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
05/19/2021