View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
3170-0024
ICR Reference No:
202112-3170-003
Status:
Historical Active
Previous ICR Reference No:
202108-3170-001
Agency/Subagency:
CFPB
Agency Tracking No:
Title:
Generic Information Collection Plan for the Collection of Qualitative Feedback on Bureau Service Delivery
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
05/23/2022
Retrieve Notice of Action (NOA)
Date Received in OIRA:
04/12/2022
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
05/31/2025
36 Months From Approved
05/31/2022
Responses
500,000
0
250,000
Time Burden (Hours)
125,000
0
29,000
Cost Burden (Dollars)
0
0
0
Abstract:
This generic information collection plan provides for the collection of qualitative feedback from consumers, financial institutions, and stakeholders on a wide range of services the Bureau provides in an efficient, timely manner, in accordance with the Bureau's commitment to improving service delivery. By qualitative feedback, the Bureau means information that provides useful insights on, for example, comprehension, usability, perceptions, and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. The Bureau expects this feedback to include insights into consumer, financial institution, or stakeholder perceptions, experiences, and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative, and actionable communications between the Bureau and consumers, financial institutions, and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.
Authorizing Statute(s):
None
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
86 FR 63345
11/16/2021
30-day Notice:
Federal Register Citation:
Citation Date:
87 FR 13720
03/10/2022
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
33
IC Title
Form No.
Form Name
Access Funding Initial Notice Form
N/A
Access Funding Initial Notice Form
Alternate Dispute Resolution Program Survey
N/A
Alternative Dispute Resolution Program Survey.pdf
American Survey of Mortgage Borrowers 2023 Climate Survey Development qualitative testing
Annual Survey to Advisory Committee Members
N/A
Advisory Committee Annual Survey
Ask CFPB
AskCFPB Survey
CFPB Building Blocks Resources Customer Satisfaction Survey
N/A
CFPB Building Blocks Resources Customer Satisfaction Survey
CFPB Employer Customer Satisfaction Survey
N/A
CFPB Employer Customer Satisfaction Survey.docx
CFPB FinEX Customer Satisfaction Survey
CFPB v Claims Worksheet
N/A
CFPB v CFLA Claims Worksheet.docx
CFPB v Timemark Claims Worksheet
N/A
CFPB v Timemark Claim Worksheet.docx
Civil Penalty Fund (CPF) - Vets Lending Cases Claim Form
N/A
Veterans Lending Cases Claim Form
Consumer Education Email Sign-Up Form
Consumer Response Call Center Satisfaction Survey
N/A
Consumer Response Call Center Satisfaction Survey
Customer Experience Surveys
N/A, N/A, N/A
Pre-Event Survey
,
Post-Event Survey
,
General Engagement Survey
Customer Understanding with Intergovernmental Affairs (IGA)
N/A
Customer Understanding with Intergovernmental Affairs Survey
Cybersecurity Skills Gap Survey
N/A
Cybersecurity Skills Gap Survey
Emergency Rental Assistance
FinEx Community of Practice
Homepage Visual Concept and Usability Testing
Making Ends Meet (MEM) Cognitive Testing Screener
Making Ends Meet Screener
Money Smart for Older Adults (MSOA)
N/A, N/A, N/A
MSOA Participant Evaluation Form
,
MSOA Participant Evaluation Form (Spanish version)
,
MSOA TTT Evaluation Form OMB
Office of Research (OR) Product Line User Testing
Office of the Civil Rights (OCR) Customer Feedback Surveys
N/A
OCR Surveys
Online Compliance Guidance User Satisfaction Survey
N/A
Online Compliance Guidance User Satisfaction survey
Opinion Questions for Concluding a FinEx Webinar
Research Hub User Interviews
Screener for Auto Loans Research
Student Loan Survey Cognitive Testing Screener Questionnaire
Unmoderated Testing of Web Design Patterns
Usability Testing Plan: Family College Planning Tools
User Testing for Office of Consumer Populations Reports
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
500,000
250,000
0
0
250,000
0
Annual Time Burden (Hours)
125,000
29,000
0
0
96,000
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
A nonsubstantive change request was submitted and approved in May 2021 to increase the number of responses from 80,000 to 250,000 and burden hours from 9,000 to 29,000. This renewal requests an increase of the number of responses and burden hours to 500,000 responses and 125,000 hours respectively. Other than these changes to the burden estimate, there are no program changes.
Annual Cost to Federal Government:
$0
Does this IC contain surveys, censuses, or employ statistical methods?
No
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
Yes
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Anthony May 202 502-6458 anthony.may@ferc.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
04/12/2022
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