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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
0917-0036
ICR Reference No:
202201-0917-001
Status:
Historical Active
Previous ICR Reference No:
201804-0917-001
Agency/Subagency:
HHS/IHS
Agency Tracking No:
1
Title:
Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery: IHS Customer Service Satisfaction and Similar Surveys
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
02/17/2022
Retrieve Notice of Action (NOA)
Date Received in OIRA:
01/13/2022
Terms of Clearance:
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
02/28/2025
36 Months From Approved
02/28/2022
Responses
105,000
0
105,000
Time Burden (Hours)
17,500
0
17,500
Cost Burden (Dollars)
0
0
0
Abstract:
This fast track generic collection of information is neccesssary to enable IHS to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
US Code:
44 USC 3501
Name of Law: Paperwork Reduction Act
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
86 FR 54462
10/01/2021
30-day Notice:
Federal Register Citation:
Citation Date:
87 FR 1764
01/12/2022
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
110
IC Title
Form No.
Form Name
Health IT Modernization Program Awareness Survey
162
Health IT Modernization Program Awareness Survey
2024 Health IT Modernization Tribal Consultation/Urban Confer Satisfaction Survey
0917-0036
2024 Health IT Modernization Tribal Consultation/Urban Confer Satisfaction Survey
Adult Care Unit (ACU) Patient Experience Survey, Chinle Service Unit (CSU)
0917-0036
Adult Care Unit (ACU) Patient Experience Survey, Chinle Service Unit
Afterschool Student Wellness Program – Parent Feedback
0917-0036-125
Afterschool Student Wellness Program – Parent Feedback
Anticoagulation Clinic Patient Satisfaction Survey
0917-0036
Anticoagulation Clinic Patient Satisfaction Survey
Attendee Registration Form for the Indian Health Service (IHS) Third Party Billing and Accounts Receivable Training
0917-0036-101
Registration
CSU Employee Wellness Survey
0917-0036-140
Wellness Survey
Catawba Service Unit Patient Satisfaction Survey
0917-0036
Catawba Service Unit Patient Satisfaction Survey
Chinle Event Survey
0917-0036-134
Event Survey
Chinle Mobile Health Unit (MHU) Customer Satisfaction and Needs Survey
0917-0036-163
Chinle Mobile Health Unit (MHU) Customer Satisfaction and Needs Survey
Chinle Service Unit (CSU) Employee Satisfaction Survey.
0917-0036
CSU Employee Survey 2015
Chinle Wellness Center 7th Annual Half Marathon & 10K
0917-0036-109
Registration
Clinical Decision Support Usability Assessment
0917-0036
Clinical Decision Support Usability Assessment
Computer Based Post Class Survey
0917-0036
Computer Based Training (CBT)Post Class Survey
Confer Satisfaction Survey
0917-0036-86
Confer Satisfaction Survey
Dental Professionals & Human Papillomavirus (HPV) Prevention Survey
9017-0036
HPV Survey
Developing Resilience Survey
0917-0036-103
Developing Resilience Survey
Diabetes Care Survey
0917-0036
Diabetes Care Survey
Employee Assessment- Clinton Service Unit - IMPRESS
0917-0036
Employee Assessment- Clinton Service Unit - IMPRESS
Evaluation Survey of IHS Mandatory Pain and Opioid Training and Prescriber Habits
0917-0036
Evaluation Survey
Firearm Safety Storage Project
0917-00360105-a, 0917-0036-105-b
Firearm Safety Survey
,
Firearm Survey Form
Fort Washakie Medical Home Patient Feedback
0917-0036
Fort Washakie Medical Home Patient Feedback
Four Corners Regional Health Center Public Health Nursing Patient Satisfaction Survey
0917-0036-149
Four Corners Regional HC PHN Survey
General Survey for IHS Division of Diabetes Online Catalog
0917-0036-125
General Survey for IHS Division of Diabetes Online Catalog
Health Promotion Disease Prevention Activities Registration
9017
9017
IHS CHR NET Plenary Evaluation Form
0917-0036
IHS CHR NET Plenary Evaluation Form
IHS Chinle Service Unit Customer Experience Survey
0917-0036, 0917-0036
Community Nutrition
,
Gardening Survey
IHS Chinle Service Unit Customer Experience Survey – Clinical and Community Nutrition
0917-0036, 0917-0036
Community Nutrition Gardening Survey
,
RDN Services Survey
IHS Division of Diabetes Treatment and Prevention (DDTP) Online Catalog Survey for those that Order Materials
0917-0036-131
DDTP Online Catalog Survey for those that Order Materials
IHS Division of Grants Management Needs Assessment Survey
0917-0036-137, 0917-0036-0137
DGM Needs Assessment Survey - Recipients
,
DGM Needs Assessment Survey - Staff
IHS Impact Evaluation of Community Health Representative (CHR) Program Web-based Survey
9017-0036
IHS CHR Survey
IHS Patient Experience Survey
0917-0036
IHS Patient Experience Survey
IHS Patient Experience of Care Survey
IHS Patient Experience of Care Survey for Telehealth
0917-0036-223
IHS Patient Experience of Care Survey for Telehealth
IHS Pharmacy Automation 2015 Survey
0917-0036
IHS Pharmacy Automation 2015 Survey
IHS Provider Survey for Telehealth
0917-0036-122
Telehelath Survey - RingMD
IHS RPMS Stakeholder Survey – Resource and Patient Management System Program Operational Analysis Needs Assessment
0917-0036
Indian Health Service (IHS) RPMS Stakeholder Survey – Resource and Patient Management System Program Operational Analysis Needs Assessment
IHS Training Needs Survey
0917-0036-23
Training Needs Survey
IHS Web Services Customer Satisfaction Survey
IHS Web Services Customer Feedback
IHS Web Services Customer Feedback
IHS White Earth Hand Washing Survey
0917-0036
Hand Washing Survey
Indian Health Service (IHS Website Feedback Form
0917-0036, 0917-0036
IHS Website Feedback Form
,
IHS Website Customer Satisfaction Survey - First Page
Indian Health Service (IHS) Clinical Rounds Qualitative Feedback
0917-0036
Indian Health Service (IHS) Clinical Rounds Qualitative Feedback
Indian Health Service (IHS) Community Health Representatives (CHR) Diabetes Online Training Evaluation
0917-0036
Indian Health Service (IHS) Community Health Representatives (CHR) Diabetes Online Training Evaluation
Indian Health Service (IHS) FY_ Classroom Post Class Survey
0917-0036
Indian Health Service (IHS) FY_ Classroom Post Class Survey
Indian Health Service (IHS) FY_ Satellite Classroom Post Class Survey
0917-0036, 0917-0036
Indian Health Service (IHS) FY_ Satellite Classroom Post Class Survey
,
FY___Satellite Classroom with Areas Post Class Survey
Indian Health Service (IHS) FY_ eLearning Post Class Survey
0917-0036
Indian Health Service (IHS) FY_ eLearning Post Class Survey
Indian Health Service Culture of Safety Surveys
0917-0036, 0917-0036
Hospital Survey
,
Medical Office Survey
Indian Health Service National Health Coaching Pilot Project Registration
0917-0036
HCW Application
Information Technology (IT) Service Management - Service Now Customer Satisfaction Survey
0917-0036-104
Service Now Surveys
Information Technology (IT) Service Management - Service Now Customer Satisfaction Survey
0917-0036-102
Survey Now
Innovative Session Partnership Conference
JUST MOVE IT REGISTRATION FORM
0917-0036-129
JUST MOVE IT REGISTRATION FORM
JUST MOVE IT REGISTRATION FORM
0917-0036-135
JMI
Just Move It Registration
0917-0036-108
JMI Registration Form
KSU Turkey Trot Registration
0917-0036-141
Turkey Trot
Laboratory Needs Assessment
0917-0036
Lab Needs Assessment
Laboratory Training Evaluation
0917-0036
Lab Survey
MASU Health Fair Survey
0917-0036-110
MASU survey
Medication Lock Box Survey
0917-0036-107
OCA Eval
Medication-Assisted Treatment (MAT) Providers & PrEP Providers Survey
87, 87-1
MAT Provider Survey
,
PrEP Questionnaire
Naloxone Safety Net Program
0917-0036
Naloxone Safety Net Program Worksheet
National Center for Injury Prevention and Control (NCIPC) Fellows & Interns' Evaluation
0917-0036-102
CCRT Impact Survey
Northern Cheyenne Service Unit Transportation Department
0917-0036
Northern Cheyenne Service Unit Transportation Department
OCA Locking Medication Bottle Evaluation Survey
0917-0036-124
OCA Locking Medication Bottle Evaluation Survey
OIT Customer Satisfaction Survey – Problem Ticket
0917-0036, 0917-0036
OIT Customer Satisfaction Survey – Problem Ticket
,
OIT Customer Satisfaction Survey – Problem Ticket (screen shot)
OIT RPMS Training Needs Assessment
0917-0036-136
RPMS needs assessment
OIT RPMS Training Needs Assessment 2022
0917-0036-110
Needs Assessment Survey
OIT RPMS Training Needs Assessment Survey
0917-0036
FY21 OIT RPMS Training Needs Assessment Survey
OIT RPMS Training Post Class Survey
0917-0036, 0916-0036
ELearning Survey
,
Classroom Survey
OMB Form No. 0917-0036: IHS Chinle Service Unit Customer Experience Survey, Division of Public Health.
0917-0036, 0917-0036, 0917-0036, 0917-0036, 0917-0036, 0917-0036, 0917-0036, 0917-0036
Wellness Center Survey
,
Adolescent School Health
,
Community Nutrition Survey
,
Diabetes Survey
,
Health Promotion Survey
,
Native Medicine Survey
,
Public Health Nursing - for Patient Care Giver - Survey
,
Public Health Nursing - for Patient
Obstetric Care Unit (OCU) Patient Experience Survey, Chinle Service Unit
0917-0036
Obstetrical Care Unit (OCU) Patient Experience Suvey, Chinle Service Unit (CSU)
Participant Registration Form for WINGS OF AMERICA RUNNING & FITNESS CAMP
0917-0036-127
Participant Registration Form for WINGS OF AMERICA RUNNING & FITNESS CAMP
Partnership Survey
0917-0036-126
Partnership Survey
Patient Assessment –Clinton Service Unit - IMPRESS
0917-0036
Patient Assessment –Clinton Service Unit - IMPRESS
Patient Experience Surveys - White Earth Service Unit
0917-0036, 0917-0036, 0917-0036, 0917-0036, 0917-0036
Dental Survey
,
Lab Dept Survey
,
Optometry Survey
,
Radiology Dept Survey
,
Therapist Survey
Patient Experience of Care Survey
0917-0036-128
Patient Experience of Care Survey
Patient Experience of Care Survey Pilot Project
0917-0036
Patient Experience of Care Survey
Patient Flow Time Study
0917-0036
Patient Flow Time Study
Patient Satisfaction Survey - Crownpoint Service Unit
9017-0036
Patient Survey
Patient Satisfaction Survey, Alburquerque Service Unit
0917-0036
Patient Satisfaction Survey, Alburquerque Service Unit
Patient Satisfaction Survey, Optometry Dept. White Earth Service Unit Indian Health Service
0917-0036-12
Patient Satisfaction Survey for the White Earth Optometry Dept.
Patient Satisfaction Survey, at Cheyenne River Health Center (CRHC)
0917-0036
Patient Satisfaction Survey, at Cheyenne River Health Center (CRHC)
Patient Satisfaction Survey: Response to Opioid Use Disorder (OUD) Treatment
0917-0036-121
OUD Survey
Patient Satisfaction survey for Behavioral Health Department
0917-0036-138
Behavioral Health Patient Satisfaction Survey
Pediatric Care Unit (PCU) Patient Experience Survey, Chinle Service Unit (CSU)
0917-0036
Pediatric Care Unit (PCU) Patient Experience Survey, Chinle Service Unit CSU)
Pelvic Health Physical Therapy Surveys
0917-0036-120a, 0917-0036-120b, 0917-0036-120
PP Low Back Pelvic Girdle Pain Survey
,
PP Physical Therapy Survey
,
UI Class Survey
Physician/Dentist Customer Service Questionnaire
0917-0036
Physician/Dentist Customer Service Questionnaire
Public Health Compliance Initiative (PHCI)
0917-0036-110
PHCI
Public Health Nursing Data Mart Survey
0917-0036
Public Health Nursing (PHN) Data Mart Survey Questions
Registration for the Indian Health Service (IHS) Patient Registration Training
0917-0036-109
Pat Registration
Special Care Unit (SCU) Patient Experience Survey, Chinle Service Unit
0917-0036
Special Care Unit (SCU) Patient Experience Survey
Stakeholders Satisfaction Questionnaire
0917-0036-106
Satisfaction Survey
Suicide Prevention Conference Survey
0917-0036--164
Suicide Prevention Survey
T-TAQ (TeamSTEPPS Teamwork Attitudes Questionnaire)
0917-0036
TeamSTEPPS
Tele-Behavioral Health Center of Excellence (TBHCE) Survey
9017-0036
LHP Behaviorial Health Training Needs Survey
Telebehavioral Health Patient Satisfaction Survey
0917-0036
Telebehavioral Health Patient Satisfaction Survey
The Community Tobacco Prevention Assessment and Community COVID-19 Prevention Assessment
0917-0036, 0917-0036
Community Commercial Tobacco Use Survey
,
Community COVID19 Prevention Assessment
Tribal Epidemiology Centers (TECs) Survey Collection
0917-0036-160, 0917-0036-160, 0917-0036-160
TEC Survey Questionnaire
,
IHS TEC Key Informant Interviews
,
IHS TEC Focus Group
Tsaile Health Center DM Patient Survey for 2024
0917-0036
Tsaile Health Center DM Patient Survey
User satisfaction data collection for the IHS OIT NDW
0917-0036
Indian Health Service, Office of Information Technology, National Patient Reporting System National Data Warehouse Data Collection Survey
WINGS OF AMERICA RUNNING & FITNESS CAMP
0917-0036-109
Wings Registration Form
WOODROW WILSON KEEBLE MEMORIAL HEALTH CARE CENTER Satisfaction Surveys
2, 1, 3, 4, 5, 6, 7, 8
Behavioral Health Patient Satisfaction Survey
,
Dental Patient Satisfaction Survey
,
Laboratory Patient Satisfaction Survey
,
Nutrition Services Patient Satisfaction Survey
,
Optometry Patient Satisfaction Survey
,
Pharmacy Patient Satisfaction Survey
,
Physcial Therapy Patient Satisfaction Survey
,
Radiology Patient Satisfaction Survey
We Care Survey, Blackfeet Community Hospital.
0917-0036
We Care Survey, Blackfeet Community Hospital.
We Care Survey, Fort Peck Service Unit Indian Health Service
0917-0036
We Care Survey, Fort Peck Service Unit Indian Health Service
We Care Survey, Fort Peck Service Unit Indian Health Service
0917-0036
We Care Survey, Fort Peck Service Unit, Indian Health Service
We Care Survey, Northern Cheyenne
0917-0036
We Care Patient Satisfaction Survey for Northern Cheyenne
WebTMA Survey
0917-0036
WebTMA Survey
White Earth Dental Clinic Patient Satisfaction Survey
0917-0036
White Earth Dental Clinic Patient Satisfaction Survey
Whiteriver Service Unit (WRSU) Birthing Center Patient Satisfaction Survey
0917-0036
Whiteriver Service Unit (WRSU) Birthing Center Patient Satisfaction Survey
eLearning Hands-on Customer Satisfaction Survey
0917-0036
eLearning Hands-on Customer Satisfaction survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
105,000
105,000
0
0
0
0
Annual Time Burden (Hours)
17,500
17,500
0
0
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Annual Cost to Federal Government:
$25,000
Does this IC contain surveys, censuses, or employ statistical methods?
No
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
Yes
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Evonne Bennett 301 443-4750
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
01/13/2022