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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
0704-0553
ICR Reference No:
202203-0704-006
Status:
Historical Active
Previous ICR Reference No:
201909-0704-011
Agency/Subagency:
DOD/DODDEP
Agency Tracking No:
Title:
Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection:
Revision of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
05/02/2022
Retrieve Notice of Action (NOA)
Date Received in OIRA:
03/29/2022
Terms of Clearance:
OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the Department must do the following: 1) Unless the DOD is using multiple modes of collection (e.g. paper forms and electronic submissions), provide a Generic Clearance Submission Template for each instrument; 2) If the DOD is using multiple modes of collection (e.g. paper forms and electronic submissions), the same generic clearance may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using the naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.
Inventory as of this Action
Requested
Previously Approved
Expiration Date
05/31/2025
36 Months From Approved
04/30/2022
Responses
1,200,000
0
1,200,000
Time Burden (Hours)
300,000
0
300,000
Cost Burden (Dollars)
8,268,000
0
8,268,000
Abstract:
Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers’ needs, the Department of Defense (hereafter “the Agency”) seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
86 FR 67453
11/26/2021
30-day Notice:
Federal Register Citation:
Citation Date:
87 FR 17280
03/28/2022
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
131
IC Title
Form No.
Form Name
Integrated Services Division (ISD) Customer Satisfaction Survey (Kiosk)
Military Health System Electronic Health Record End User Survey
$en$e Beta/Summative Testing
2022 Insider Threat Virtual Conference Survey
637th Training Group (TRG)/Defense Language Institute English Language Center (DLIELC) Graduate Survey
637th Training Group Defense Language Institute English Language Center (DLIELC) Post Graduate Survey
A&S Communications Survey
AFN Now Satisfaction Surveys
Accredo TRICARE Specialty Pharmacy Survey
Advana Contractor User Survey
Air Education and Training Command (AETC) Technical Training Management System (TTMS) End of Course Survey
Air Force Combined Mishap Reduction System Surveys for 96 TW & 53 WG
Air University "Final 4" Exit Survey
Air University International Officer School (IOS) Exit Surveys
Air University International Officer School (IOS) Follow-On and Site Surveys
Armed Services Vocational Aptitude Battery (ASVAB) Stakeholder Focus Group Study
BCITS Customer Satisfaction Survey
CATMS Touchpoints Survey
CDAO Agile Adoption Feedback Questionnaire
CDSE ILT End-of-Class Feedback Survey
CDSE Insider Threat Awareness End-of-Course Feedback
CDSE Supervisor Training Evaluation Survey
CDSE Training Application Survey
CDSE VILT End-of-Class Feedback Survey
CDSE Webinar Feedback Survey
CDSE eLearning End-of-Course Feedback Survey
Camp Butler Youth Sports Program Surveys
Climate Literacy Pulse Check Questionnaire
Clinical Support Tools Feedback Survey
Columbia Class Program Office (PMS 397) Professional Growth and Empowerment Event Reaction Survey
Columbia Class Program Office 2022 Workforce Survey
Comment Card for soliciting feedback from people attending the Heartland Band 2023 SOUNDS of the SEASON musical production
Counseling on Access to Lethal Means (CALM) Annual Survey
Customer Experience with Washington Headquarters Services
Customer Feedback on Marine Corps Community Services (MCCS) Food and Beverage Activities
Customer Feedback on the Marine Corps Exchange (MCX) DoD Issued ID Card Scan Pilot
Customer Satisfaction Incentive Surveys
Customer Satisfaction of Military Community Support Programs Services
Customer Satisfaction of Military Community Support Programs Services – MCSP Site Visits
Customer Satisfaction of Military Community Support Programs Services-Military OneSource Call Center Counseling
Customer Satisfaction of Military Community Support Programs Services-Military OneSource Call Center Counseling
Customer Satisfaction of Military Community Support Programs Services-Military OneSource Call Center Special Populations
Customer Satisfaction of Military Community Support Programs Services-Military OneSource Call Center Support Services
Customer Satisfaction of Military OneSource Call Center - Specialty Services
Customer Satisfaction of Military OneSource Call Center - Specialty Services
DAF Applications and A1 Applications Online Feedback Surveys
DAF Community Involvement Plan (CIP) Community Surveys
DHA J-5 Town Hall
DISA Hosting and Compute Center (HaCC) Customer Outreach
DLA Supplier Satisfaction Survey
DMDC Customer Satisfaction Surveys
DOD Survivor Symposium User Feedback Survey
DOD Survivor Symposium User Feedback Survey
DP3 Foundational Course Student Survey
DSCA Regional Center AM&E Program Survey
Department of Defense Domestic Abuse Victim Advocate (DAVA) feedback for the National Organization of Victim Advocates (NOVA) information session
Digital Front Door Virtual Health for Beneficiaries
DoD Forensics and Biometrics Enterprise Architecture Working Group (FBEAWG) Feedback Survey
DoD Hearing Center of Excellence Customer Satisfaction Survey
DoD Hearing Center of Excellence JHASIR Training Survey
DoD Housing Resident Satisfaction Survey
DoD Housing Resident Satisfaction Survey
DoD Issuance Online Training Feedback
DoD Office of Information Management Post-Webinar Survey
DoDEA Customer Satisfaction Survey - Parent/Sponsor
DoDEA Customer Satisfaction Survey - Teachers
Domestic Abuse Victims Advocate Certification and Training Evaluation Plan (PWS 4.3) – DAVA Training Feedback
Enterprise Task Management Software Solution (ETMS2) Training and Customer Satisfaction Survey
Essence Product Survey
EventPLUS Program Evaluation of the Transition Assistance Program (TAP) and Yellow Ribbon Reintegration Program (YRPP)
Executive Health Services Feedback Survey
Fixed Asset Module Implementation Survey
Forensic eXploitation Department Internal Training Feedback Survey
Forensic eXploitation Department Post-Mentorship Feedback Survey
Fresh Meat and Produce Customer Satisfaction Survey
HMIRS Feedback Surveys
Hill AFB Pharmacy Satisfaction Survey
IPPS-A Customer Support Survey
IV Access Patient Survey
JB Charleston EFMP-Family Support Survey
JOMIS milSuite Survey
JPSR Office Hour Survey
Lejeune-New River School Age Care Child Youth Programs Survey
MHS Facilities Design Survey
Marine Corps Community Services (MCCS) Market Assessment Focus Group
Marine Corps Exchange (MCX) Main Store Feedback Survey
Marine Corps Exchange (MCX) Marine Mart Customer Feedback Survey
Marine Corps Recruiting Depot (MCRD) San Diego Spouses Survey for MCFTB Event Planning Improvement
Marine Corps Systems Command (MARCORSYSCOM) Vendor Survey
Mark Center LEED Transportation and Human Experience Survey
Mark Center Transportation Management Plan Employee Survey
Marshall Center Alumni Survey 2002-2022
Matter of Balance Program
MilLife Learning Foresee Feedback Questionnaire
Military Childcare Family User Survey and Program User Survey
Military Community Outreach Feedback Survey
Military Health System Electronic Health Record End User Survey
Military OneSource Call Center Feedback
Military OneSource Triage Experience Survey
NAVSUP FLC Bahrain Foreign Workforce Climate Survey
NSA Candidate Feedback Survey
National Security Space Institute (NSSI) End of Course Survey
Naval Hospital Rota Access to Care Survey
Nurse Advice Line Patient Experience Survey
Office of Military Commissions Pulse Survey Privileged Attorney Communication/Work Product
PEO MLB Voice of the Customer (VoC) Survey
Patient Experience Informal Interviews
Patient Journey Mapping Journals
Patient Navigator Pilot Survey
Pharmacy Patient Satisfaction Survey
Pharmacy Program Satisfaction Survey
Public Health Messaging Survey
Pulse User Feedback Survey
Quarterly Pentagon, Mark Center, and Suffolk Building Parking Survey
Regulations Team Training Course Feedback Survey
Security Content Automation Protocol (SCAP) Compliance Checker Survey
Soliciting Feedback on U.S. Transportation Command's International Logistics Symposium
TRICARE Award Fee Provider Survey
TRICARE.mil and Health.mil Website Satisfaction Surveys
Team Submarine (TSUB) Core Values ACT Campaign Pulse Check Survey
The Threat Lab/PERSEREC Core Training Evaluation
Tier 1, 2 and 3 Helpdesk Customer Satisfaction Feedback Survey
Tinker Air Force Base Provisioning Conference Satisfaction Survey
Tulsa District Boater and Stakeholder Feedback Surveys
USMC Behavioral Programs Standardized Satisfaction Survey
USMC SAPR Services Satisfaction Survey
User feedback from the DOD Survivor Symposium
Voluntary Environmental Cleanup Communication and Outreach Initiative (ECCOI) Community Member Questionnaire
WHS Customer Experience Survey
West Point Band Performance Feedback Survey
dha.mil Website Satisfaction Surveys
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
1,200,000
1,200,000
0
0
0
0
Annual Time Burden (Hours)
300,000
300,000
0
0
0
0
Annual Cost Burden (Dollars)
8,268,000
8,268,000
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Annual Cost to Federal Government:
$741,472
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Angela James 571 372-7574 angela.n.james4.civ@mail.mil
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
03/29/2022