View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1405-0193
ICR Reference No:
202402-1405-001
Status:
Active
Previous ICR Reference No:
202112-1405-002
Agency/Subagency:
STATE/AFA
Agency Tracking No:
Title:
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection:
Extension without change of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
03/12/2024
Retrieve Notice of Action (NOA)
Date Received in OIRA:
02/07/2024
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
03/31/2027
36 Months From Approved
08/31/2024
Responses
2,000,000
0
2,000,000
Time Burden (Hours)
116,667
0
116,667
Cost Burden (Dollars)
0
0
0
Abstract:
The information collection activity will collect qualitative customer feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery. This qualitative feedback will provide insights into customer perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers. It will also allow feedback to contribute directly to the improvement of program management.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
88 FR 78090
11/14/2023
30-day Notice:
Federal Register Citation:
Citation Date:
89 FR 7434
02/02/2024
Did the Agency receive public comments on this ICR?
Yes
Number of Information Collection (IC) in this ICR:
35
IC Title
Form No.
Form Name
Business Tech Course Pilot Survey
NA
BT Course Pilot Survey
Business Technology - End of Course Survey
NA
BT End of Course Survey
CSO DEIA Survey
Survey
CSO DEIA Survey
DDTC Speaker Form
Application
DDTC Speaker Form
DECCS User Group
DEIA Idea Lens Survey
Survey
DEIA Idea Lens Survey
DT DEIA Experience Assessment
NA
DT Experience Assessment
DT-SWP Survey
Survey
DT-SWP Survey
Dublin Consular Survey
Survey
Dublin Consular Survey
ECS Survey
Survey
ECS Survey
EORQ for QB Survey
Survey
EORQ for QB Survey
ET Course Pilot Survey
NA
ET Course Pilot Survey
Enterprise Technology End of Course Survey
NA
Enterprise Technology End of Course Survey
FAPD Applicant Survey
Survey
FAPD Applicant Survey
FSI DEIA Pulse Check Survey
Survey
FSI DEIA Pulse Check Survey
FSI Heritage Speaker Surveys
Survey, Survey, Survey
Heritage Speaker Survey
,
Follow Up Survey
,
Exit Survey
FSI PLI Workshop
Survey
FSI PLI Workshop
FSI Sim Survey Client
Survey
FSI Sim Survey Client
FSI Sim Survey Learner
Survey
FSI Sim Survey Learner
Gilman Scholars Tour Survey
Survey
Gilman Scholars Tour Survey
ILR Committee Feedback
Survey
ILR Committee Feedback
Language Teaching
Survey
Language Teaching
MQ 703 Survey
Survey
MQ 703 Survey
MQ120 Foreign Service Spouse and Partner Orientation Evaluation Survey
NA
MQ120 Foreign Service Spouse and Partner Orientation
MQ220 - MQ230
NA
MQ220-MQ230 Survey
MQ712 Survey
Survey
MQ712 Survey
Mayor and Governor Survey
Survey, Survey, Survey
Mayor and Governor Survey
,
Mayor and Governor Survey
,
Mayor and Governor Survey
Mental Health Surveys
Survey, Survey, Survey, Survey
Mental Health Surveys
,
Mental Health Surveys
,
Mental Health Surveys
,
Mental Health Surveys
Mission Pakistan Diversity, Equity, Inclusion and Accessibility Staff Survey
NA
Pakistan DEIA Annual Survey Questionnaire
NMAD Patron Interview Survey
Survey
NMAD Patron Interview Survey
NMAD Patron Survey
Survey
NMAD Patron Survey
RPPR Employee Survey
Survey
RPPR Employee Survey
RPPRREU Expo Customer Feedback
Survey
RPPRREU Expo Customer Feedback
SAIT Level 3 Survey Consolidated
NA
SAIT Level 3 Survey Consolidated
Take Your Child to Work Day Survey
Survey, Survey
Take Your Child to Work Day Survey
,
Take Your Child to Work Day Survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
2,000,000
2,000,000
0
0
0
0
Annual Time Burden (Hours)
116,667
116,667
0
0
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Annual Cost to Federal Government:
$750,000
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Chantal Douglas 202 485-2153 douglascd@state.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
02/07/2024
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