View Information Collection Request (ICR) Package
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View Information Collection (IC) List
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
0412-0609
ICR Reference No:
202404-0412-002
Status:
Active
Previous ICR Reference No:
202104-0412-001
Agency/Subagency:
AID
Agency Tracking No:
Title:
Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)
Type of Information Collection:
Revision of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
05/28/2024
Retrieve Notice of Action (NOA)
Date Received in OIRA:
04/26/2024
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
05/31/2027
36 Months From Approved
05/31/2024
Responses
1,000,775
0
2,001,550
Time Burden (Hours)
50,563
0
101,125
Cost Burden (Dollars)
0
0
0
Abstract:
This new request will enable the U.S. Agency for International Development (hereafter “the Agency”) to act in accordance with OMB Circular A-11 Section 280 to ultimately transform the experience of its customers to improve both efficiency and mission delivery, and increase accountability by communicating about these efforts with the public.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
89 FR 13033
02/12/2024
30-day Notice:
Federal Register Citation:
Citation Date:
89 FR 32391
04/26/2024
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
27
IC Title
Form No.
Form Name
2024 Global Gender Equality Conference Evaluation
Activity Monitoring, Evaluation, and Learning Plan (AMELP) and Evaluation Clinic Participant Pre and Post Test Survey
Building Bridges in Development: USAID's Strategic Religious Engagement Policy Survey
Bureau for Inclusive Growth, Partnerships, and Innovation (IPI) Activity Monitoring, Evaluation, and Learning Plan (AMELP) and Evaluation Clinic Participant three-month follow up survey
Bureau for Inclusive Growth, Partnerships, and Innovation (IPI) Professional Development (PD) Feedback Form
Bureau for Planning, Learning and Resource Management (PLR)-wide Travel and Technical Assistance (TA/TDY) Share Back Session
Culture of Leadership Overall Program Evaluation - Learning and Organizational Development Team
Cybersecurity Post Training Survey
Development Information Solution (DIS) Fiscal Year (FY) 2024 User Survey
Digital Government Post Training Survey
Digital Literacy Post Training Survey
ELEVATE Nutrition Food Environment Exchange Post-Event Evaluation
ELEVATE Nutrition Post-Event Survey
Gender Digital Divide Post Training Survey
Global Health Diversity, Equity, Inclusion and Accessibility (GH/DEIA) Inclusive Language and Content Workshop Feedback Form
Global Health Diversity, Equity, Inclusion and Accessibility Power of Words Feedback Form
Impacted Person Support Pilot Training Feedback Form
Introduction to Open Innovation Competitions: End-of-Course Survey
Jamaica Implementing Partner Meeting Survey
Local, Faith, and Transformative Partnerships (LFT) Hub Visioning Workshop Winter 2025 Scoping Survey
Middle East, North Africa, and Europe (MENAE) Diversity, Equity, Inclusion, and Accessibility Survey
New USAID Partner Survey
Operating-Unit Organizational Learning Engagement Follow-Up Feedback Form - Learning and Organizational Development Team
Partner Directory User Experience
Rittee's Cafe Annual Survey 2024
Survey 15th Annual Small Business Conference
WorkwithUSAID.gov Corporate Partnering Portal Survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
1,000,775
2,001,550
0
-1,000,775
0
0
Annual Time Burden (Hours)
50,563
101,125
0
-50,562
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
Yes
Burden Reduction Due to:
Miscellaneous Actions
Short Statement:
Decrease in the need of hours
Annual Cost to Federal Government:
$0
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Kelly Hamilton 202 710-2082 kehamilton@usaid.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
04/26/2024
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