View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
2030-0051
ICR Reference No:
202404-2030-001
Status:
Active
Previous ICR Reference No:
202106-2030-001
Agency/Subagency:
EPA/OMS
Agency Tracking No:
2434.204
Title:
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Renewal)
Type of Information Collection:
Revision of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved without change
Conclusion Date:
09/06/2024
Retrieve Notice of Action (NOA)
Date Received in OIRA:
06/28/2024
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
09/30/2027
36 Months From Approved
09/30/2024
Responses
180,000
0
180,000
Time Burden (Hours)
45,000
0
45,000
Cost Burden (Dollars)
0
0
0
Abstract:
The information collection activity provides the Agency with an opportunity to efficiently engage its customers and stakeholders by gathering qualitative information about their interaction with Agency. Getting such feedback in a timely manner is critical if the Agency is to know how and where it should focus while seeking to improve, or expand upon, its products and services. The Agency will submit a collection request for approval under this generic clearance only if the collections are: Voluntary; low burden and low-cost for both the respondents and the Federal Government; noncontroversial; targeted to respondents who have experience with the program or may have experience with the program in the near future; and abstain from collecting personally identifiable information (PII) to the greatest extent possible. Information gathered will be used internally for general service improvement and program management purposes and released publicly only in an anonymized or aggregated fashion. It will not be used to substantially inform influential policy decisions.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
89 FR 5228
01/26/2024
30-day Notice:
Federal Register Citation:
Citation Date:
89 FR 46886
05/30/2024
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
59
IC Title
Form No.
Form Name
Brownfields Minimizing Displacement Technical Assistance Participant Satisfaction Survey
6200-030
Minimizing Displacement Resulting from Brownfields Assessment, Cleanup and Reuse
CDX and Exchange Network Helpdesk Customer Satisfaction Survey
n/a, n/a
CDX Customer Satisfaction Survey
,
Exchange Network Help Desk Satisfaction Survey
Campus RainWorks Challenge Survey
6100-090
Campus RainWorks Survey
Channelview ISD Teacher discussion to identify project priorities and needs for the 2024-25 school year
Climate & Sustainability Event Survey for the GPCOG EJG2G Community Resilience Program
6700-031
Climate & Sustainability Event Survey
Community Change Technical Assistance Recipient Satisfaction Survey
Crisfield Resilience Academy
6000-024, 6000-023, 6000-025, 6000-026
CRISFIELD RESILIENCE ACADEMY: PRE-SURVEY QUESTIONS
,
CRISFIELD RESILIENCE ACADEMY: POST-SURVEY QUESTIONS
,
Crisfield Resilience Academy Session Evaluation
,
Crisfield 6-month Post-Academy Interview Protocol
Customer Satisfaction Survey for EPA's Adaptation Resource Center (ARC-X)
5800-086
ARC-X User Satisfaction Survey
Customer Satisfaction Survey for State Government Officials on ORD Research Area Coordination Teams
5800-041
ORD State Engagement Feedback Survey on RACT Participation
Customer Satisfaction Surveys for Feedback on Technical Assistance to Brownfield Communities
6200-031
Technical Assistance to Brownfield Communities – Evaluation Questions
Customer Satisfaction Surveys for feedback on the EJ TCTACs
5800-093, 5800-091, 5800-092
EJ TCTAC Intake Form Center A
,
EJ TCTAC Intake Form Center B
,
EJ TCTAC Intake Form Center C
Cuyahoga County Board of Health Feedback Activity during Health Impact Assessment Training Sessions
6700-032
HIA Training Feedback Storytelling Activity
DSIMB Helpdesk Survey
5800-010
DSIMB Helpdesk Survey Questions
DSIMB – ICIS Customer Support Training Questions
5800-081
DSIMB Post Training Survey Questions
ECHO Tools Survey
5800-0085
ECHO Tool Survey Questions
ECHO Training Questions
5800-037
ECHO Post Training Survey Questions
EPA Certification Plan and Reporting Database Users Survey
9600-070
Survey of Certification Plan and Reporting Database Users
EPA Docket Center Customer Satisfaction Survey
5800-003
EPA Docket Center Customer Service Survey
EPA Water Quality Standards Academy Student Course Evaluation
5800-047
Water Quality Standards Academy Evaluation Form
Environmental and Climate Justice Community Change Technical Assistance
5800-089
Environmental and Climate Justice Community Change Technical Assistance Request Form
Equitable Resilience Builder Tool Feedback Survey
6000-030
Equitable Resilience Builder Tool Feedback Survey
Evaluation of Environmental Collaboration and Conflict Resolution (ECCR) Services and Training at EPA
5800-024, 5800-027, 5800-034, 5800-035, 5800-036
ECCR Agreement Seeking Participant Evaluation Survey
,
ECCR Facilitated Dialogue Participant Questionnaire
,
ECCR Long Term Group Facilitation Participant Questionnaire
,
ECCR Meeting Facilitation Questionnaire
,
ECCR Training Participant Evaluation Survey
Evaluations for the National Tanks Conference and Expo
5800-043, 5800-044
Individual Session Evaluation Form: National Tanks Conference
,
Conference Evaluation Form: National Tanks Conference and Expo
Feedback Survey: NWEJC Launch Event
5800-095
Feedback Survey: Northwest Environmental Justice Center Launch Event
Feedback survey for participants of Healthy Homes and ECO Neighborhoods' learning experiences
6700-034, 6700-035
Healthy Homes and ECO Neighborhoods Survey
,
Healthy Homes Assessment and Energy Audit Feedback
Focus Groups for Development new EPA Label Program for Low Embodied Carbon Construction Materials & Products
Focus Groups for Feedback on the Office of Pesticide Programs
Focus groups for feedback on the EJ TCTACs
Great Lakes AOC Project Area Community Use and Benefits Intercept (Customer Satisfaction) Survey
5800-049
Great Lakes AOC User Satisfaction Survey
Greening Urban Neighborhoods from the Ground Up
6700-010
Far Eastside Survey
Groundwork USA Nonprofit Technical Assistance Grant Satisfaction Surveys
6200-033
Groundwork USA Nonprofit Technical Assistance Grant Customer Satisfaction Survey
Gulf of Mexico Division Funding Opportunities
6700-012
GMD Funding Opportunities
Homeowner Perceptions, Barriers, and Intentions to Install a Living Shoreline Interview
Homeowner Perceptions, Barriers, and Intentions to Install a Living Shoreline Survey
6700-027, 6700-028
Homeowner Perceptions, Barriers, and Intentions to Install a Living Shoreline 1st Survey
,
Homeowner Perceptions, Barriers, and Intentions to Install a Living Shoreline 2nd Survey
Impact Analysis Questions for Communities in the Southeast New England Program Network (SNEP)
6700-011
Impact Analysis Questions for Communities
LISS Partnership DEI/EJ Readiness Survey
6700-025
LISS Partnership DEI/EJ Survey
Land Revitalization Technical Assistance program (LRTA) Customer Satisfaction Survey
6200-035
Land Revitalization Technical Assistance to Brownfields Communities (LRTA) – Evaluation Questions
Los Angeles Fire Recovery Permitting Issues Inventory
Lower Duwamish Waterway Superfund Site ICIAP "Fun to Catch, Toxic to Eat" Programmatic Evaluation Forms
6700-021, 6700-022, 6700-023, 6700-018, 6700-019, 6700-026, 6700-020, 6700-017, 6700-016, 6700-015, 6700-014, 6700-013
CHA Behavior Survey
,
Pre-Assessment of CHAs-in-Training
,
Post-Assessment of CHAs-in-Training
,
Fishers Workshop Background Survey
,
Fishers Workshop PRE-Survey
,
Fishers Workshop POST-Survey
,
Fishers Workshop Pledges
,
Moms and Caregivers Background Survey
,
Moms and Caregivers Mini Quiz
,
Moms and Caregivers Pledges
,
Moms and Caregivers Self-Assessment
,
Outreach Event Survey
NAMs Training Surveys
6000-019, 6000-020
NAMs Pre-Training Registration
,
NAMs Post-Training Feedback
Needs Assessment and Feedback on FOG Training Sessions
Office of Administrative Law Judges Alternative Dispute Resolution Process User Survey
5800-017
ADR User Survey
Oʻahu Climate Champions Final Reflection
6700-030
Climate Champions Final Reflection
Oʻahu Climate Champions Monthly Reflections
6700-029
Climate Champion Monthly Reflection
Pesticide Safety Education Funds Management Program Customer Satisfaction Survey
9600-071
Customer Satisfaction Survey: PSEFMP Application Process
Pipe Up Campaign Phase 3: Campaign Message Testing
Planning with Structured Decision Making/DASEES
5800-059
Planning with Structured Decision Making/DASEES
Pretesting Outreach Materials for Fish Consumption Advisories to Reach Vulnerable Populations
6100-082, 6100-081
Screener - Pretesting Outreach Materials for Fish Consumption Advisories to Reach Vulnerable Populations
,
Discussion Guide - Pretesting Outreach Materials for Fish Consumption Advisories to Reach Vulnerable Populations
Regional Environmental Health Data Visualization (REHD) Tool Usability Testing Surveys
SF6 Partnership Stakeholder Feedback Survey
5900-707
SF6 Emission Reduction Partnership for Electric Power Systems Stakeholder Feedback
Science Matters Newsletter Customer Satisfaction Survey
5800-011
Science Matters Survey
Thrive NOLA Summer Camp Assessment and Feedback Surveys
Train-the-Trainer 6-month Post-Survey – Community Lead Awareness (CLA)
9600-036
Lead Awareness Curriculum Session Train-the-Trainer Follow-up Survey
Train-the-Trainer Post-Survey – Community Lead Awareness (CLA)
9600-035
Train-the-Trainer Post-Survey
Train-the-Trainer Pre-Survey – Community Lead Awareness (CLA)
9600-033
Train-the-Trainer Pre-Survey
Understanding Lead Post-Survey – Community Lead Awareness (CLA)
9600-034
Understanding Lead Post-Survey
Understanding Lead Pre-Survey – Community Lead Awareness (CLA)
9600-032
Understanding Lead Pre-Survey
Water Technical Assistance Request Form & Needs Assessment
6100-078
Water TA Request Form & Needs Assessment
eGRID User Satisfaction Survey
5800-038
eGRID User Satisfaction Survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
180,000
180,000
0
0
0
0
Annual Time Burden (Hours)
45,000
45,000
0
0
0
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Annual Cost to Federal Government:
$18,000
Does this IC contain surveys, censuses, or employ statistical methods?
No
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Daniel McGrath 202 564-8434 mcgrath.daniel@epa.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
06/28/2024
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