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OMB Control No: 0960-0846	ICR Reference No: 202507-0960-011
Status: Active	Previous ICR Reference No: 202504-0960-002
Agency/Subagency: SSA	Agency Tracking No:
Title: mySocial Security – Security Authentication PIN (SAP)
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR: No
Type of Review Request: Emergency	Approval Requested By: 04/24/2025
OIRA Conclusion Action: Approved with change	Conclusion Date: 08/01/2025
Retrieve Notice of Action (NOA)	Date Received in OIRA: 07/31/2025
Terms of Clearance: New Terms of Clearance: OMB is approving this revised non-substantive request as submitted. The agency will timely work to submit a further revised version of this request with additional discussion of the management information and justification associated with this information collection. Consistent with OMB's 8/1/2025 passback to the agency, inclusive in this requested revision include: (1) management information regarding the attempted and successful use of SAP to-date; (2) management information regarding the volume of phone- and mySSA service requests for the four newly incorporated services; and (3) qualitative discussion of the fraud risks associated with the newly added services. Previous Terms of Clearance still apply: If the agency chooses to continue this information collection after the emergency clearance period, it should ensure it is responding to public comments received during both the emergency clearance and normal 60- 30-day notice periods.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2025	09/30/2025	09/30/2025
Responses	7,442,778	0	5,811,000
Time Burden (Hours)	2,808,175	0	2,001,567
Cost Burden (Dollars)	0	0	0

Abstract: To mitigate fraud concerns, in April 2025, SSA will increase the level of identity proofing needed for customers to make payment method changes during phone interactions. While necessary to protect the public and the integrity of SSA’s programs, this limits the accessibility of the phone as a service channel for direct deposit requests (including post entitlement/post-eligibility direct deposit changes). To bridge this gap, SSA developed a hybrid identity proofing process called the Security Authentication PIN (SAP) that will provide identity proofing parity with our online modality, as well as in-person verification. Utilizing the SAP process will provide the necessary identity verification to allow payment method changes to direct deposit records via phone or in person, while ensuring fraud protection through verification of the identity of the individual prior to accessing or revising their account. SSA is implementing the new hybrid Security Authentication PIN (SAP) to digitally verify the identity of a telephone or in person customer when requesting changes to their direct deposit information. This supports the agency’s changes to its identity proofing policy for post-entitlement/ post-eligibility actions for direct deposit enrollments, updates or cancellations. To ease the burden on customers, SSA created a vanity URL that will navigate customers directly to the Security Settings page within their online mySocial Security account, allowing them to quickly and easily generate the SAP after accessing their account. This feature will reduce the burden on the customer to navigate within their online account to the Security Settings pages where they may generate the SAP. The code generates immediately once the customer selects the “Generate PIN” button. To allow for continued security for respondent’s personal information, and to ensure SSA is able to accurately verify the callers’ identities prior to accessing any SSA number holders’ sensitive information, we are implementing this hybrid SAP process for telephone access to the direct deposit services. In this way, we continue to offer maximum flexibility and options to the public while ensuring the security of the public’s social security number and benefits payments. We expect this new identity proofing will be a powerful fraud prevention tool. The respondents are individuals who wish to do business with SSA over the telephone or in person for the purposes of direct deposit enrollments, updates or cancellations. We are submitting a Non-Substantive Change Request to increase the scope of the SAP to more telephone services, and update the documentation to show that the SAP process is voluntary.

Emergency Justfication: To allow for continued security for respondent’s personal information, and to ensure SSA is able to accurately verify the callers’ identities prior to accessing any SSA number holders’ sensitive information, we are implementing this hybrid SAP process for telephone access to the direct deposit services. In this way, we continue to offer maximum flexibility and options to the public while ensuring the security of the public’s social security number and benefits payments. We expect this new identity proofing will be a powerful fraud prevention tool. The respondents are individuals who wish to do business with SSA over the telephone or in person for the purposes of post-entitlement/post-eligibility actions for direct deposit enrollments, updates or cancellations, or to discuss flagged initial claims for all Title II non-disability benefits (Retirement, Survivors, Auxiliary Spouses, Lump Sum Death Payments (LSDP), and Children benefits applications).

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to Agency Discretion	Change Due to Adjustment in Estimate
Annual Number of Responses	7,442,778	5,811,000	3,362,015	-1,730,237
Annual Time Burden (Hours)	2,808,175	2,001,567	1,488,838	-682,230
Annual Cost Burden (Dollars)	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: SSA is submitting this Change Request to increase the scope of use for this new Internet-based tool that increases the public reporting burden. See the chart above for updated burden figures. * Note: The total burden reflected in ROCIS is 2,808,175 while the burden cited in the Change Request document is 990,072. This discrepancy is because the ROCIS burden reflects the average teleservice center and field office waiting times as well as the burden per response. In contrast, the chart in the attached Justification for the Non-Substantive Changes document reflects actual burden.

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