View Information Collection Request (ICR) Package
Skip to main content
An official website of the United States government
The .gov means it's official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you're on a federal government site.
The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.
Search:
Agenda
Reg Review
ICR
This script is used to control the display of information in this page.
Display additional information by clicking on the following:
All
Brief
Abstract/Justification
Legal Statutes
Rulemaking
FR Notices/Comments
IC List
Burden
Misc.
Common Form Info.
Certification
View Information Collection (IC) List
View Supporting Statement and Other Documents
View Generic ICR - Agency Submission
COMMENT
Time Remaining
Days
HR
Min
Sec
OMB Control No:
1545-1432
ICR Reference No:
202510-1545-001
Status:
Received in OIRA
Previous ICR Reference No:
202208-1545-009
Agency/Subagency:
TREAS/IRS
Agency Tracking No:
Title:
Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions
Type of Information Collection:
Revision of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
Date Submitted to OIRA:
12/29/2025
Requested
Previously Approved
Expiration Date
36 Months From Approved
Responses
450,000
0
Time Burden (Hours)
45,000
0
Cost Burden (Dollars)
0
0
Abstract:
This is a generic clearance for an undefined number of customer satisfaction and opinion surveys and focus group interviews to be conducted over the next three years. Surveys and focus groups conducted under the generic clearance are used by the Internal Revenue Service to determine levels of customer satisfaction as well as determining issues that contribute to customer burden. This information will be used to make quality improvements to products and services.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service and Standards
PL:
Pub.L. 105 - 206 multiple
Name of Law: Internal Revenue Service Reform and Restructuring Act of 1998
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
90 FR 24867
06/12/2025
30-day Notice:
Federal Register Citation:
Citation Date:
90 FR 54461
11/26/2025
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
45
IC Title
Form No.
Form Name
CS-22-535 Enrolled Agent Special Enrollment Examination Customer Satisfaction Survey
CS-22-536 2023 LBI Domestic Survey Supporting Statement
CS-23-537 TAS Digital Customer Satisfaction Survey Pilot
CS-23-538 Pre Filing Agreement Survey
CS-23-539 IRS In-Person Direct Hiring (DH) Event Survey
CS-23-540 ACSI Survey
CS-23-541 SPEC Volunteer Experience Survey
CS-23-542 CEEN 2023
CS-23-543 Secure Messaging Survey
CS-23-544 Field Specialty - Estate and Gift Tax Exam Survey
CS-23-545 Field Specialty - Employment Tax Exam Survey
CS-23-546 Field Specialty - Excise Tax Survey
CS-23-547 Customer Call Back Survey
CS-23-548 Procurement Awards Process Survey
CS-23-549 Industry Partner Enagement Survey
CS-23-550 Digital Asset Post Presentation Survey
CS-23-551 2023 Needs and Engagement Survey of Tax Professionals (NEST)
CS-23-552 EITC Due Diligence Survey
CS-23-553 Return Preparer Office Customer Satisfaction Survey
CS-23-554 TAS Customer Satisfaction Survey
CS-23-555 Enrolled Agent Special Enrollment Examination
CS-23-556 2024 CIO Customer Experience Survey
CS-24-557 Business Tax Account Survey
CS-24-558 IRS Over-the-Phone Interpreter (OPI) Service Customer Satisfaction Survey
CS-24-559 Where's My Refund Customer Satisfaction Survey
CS-24-560 Where's My Amended Return Customer Satisfaction Survey
CS-24-561 Customer Call Back Survey
CS-24-562 Customer Experience, Expectations, and Needs (CEEN) Survey - 2024
CS-24-563 SPEC Partner Customer Satisfaction Survey
CS-24-564 2024 American Customer Satisfaction Index Survey
CS-24-565 Taxpayer Advocate Service (TAS) Virtual Assistant Feedback
CS-24-566 2024 Needs and Engagement Survey of Tax Professionals (NEST) Survey
CS-24-567 FY 2024 Stakeholder Partnerships Education and Communication (SPEC) - Volunteer Experience Survey
CS-24-568 Media and Publications Customer Satisfaction Survey - Forms Distribution
CS-24-569 Media and Publications Customer Satisfaction Survey - Business Taxpayers
CS-24-570 Media and Publications Customer Satisfaction Survey - Individual Taxpayers
CS-24-571 Media and Publications Customer Satisfaction Survey - Tax Return Preparer
CS-24-572 Office of the Chief Procurement Officer (OCPO) Industry Partner Engagement Survey
CS-24-573 Customer Call Back Survey
CS-24-574 Enrolled Agent Special Enrollment Examination
CS-24-575 Generic Notices Survey
CS-24-576 Due Diligence Webinar Survey for Non Attendees
CS-24-577 Due Diligence Webinar Survey for Attendees
CS-24-578 TXO Presentation Survey
CS-24-579 Centralized Insolvency Operation (CIO) Customer Experience Survey
CS-25-237 Automated Chatbot Interaction Survey
CS-25-238 FY2025 Compliance Assurance Process Customer Satisfaction Survey
CS-25-239 FY2025 LBI Domestic Customer Satisfaction Survey
CS-25-240 FY2025 LBI International Customer Satisfaction Survey
CS-25-243 Employment Tax Customer Experience Survey
CS-25-244 Estate and Gift Tax Customer Experience Survey
CS-25-247-Excise Tax Customer Satisfaction Survey
CS-25-249 Due Diligence Webinar Survey for Attendees 2026
CS-25-250-Due Diligence Webinar Survey for Non-Attendees 2026
CS-25-581 CERCA Text Messaging Pilot Feedback Survey
CS-25-582 2025 Automated Collection System Support (ACSS) Customer Satisfaction Survey
CS-25-583 Taxpayer Experience Survey
CS-25-584 Document Upload Tool Customer Satisfaction Survey
CS-25-585 Enrolled Agent Special Enrollment Examination (EA-SEE) Customer Satisfaction Survey
Enterprise IVR Customer Experience Survey
ICR Summary of Burden
Total Request
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
450,000
0
0
0
450,000
0
Annual Time Burden (Hours)
45,000
0
0
0
45,000
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
The burden being requested is the same as for the previous three-year period. One-time surveys that have been completed are being removed. Ongoing surveys are retained with this submission.
Annual Cost to Federal Government:
$1,500,000
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
No
Agency Contact:
Timothy Castle 202 803-9106 timothy.s.castle@irs.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
12/29/2025
An official website of the United States government
The .gov means it's official.
The site is secure.
