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OMB Control No: 0960-0846	ICR Reference No: 202603-0960-015
Status: Received in OIRA	Previous ICR Reference No: 202507-0960-011
Agency/Subagency: SSA	Agency Tracking No:
Title: mySocial Security – Security Authentication PIN (SAP)
Type of Information Collection: Revision of a currently approved collection	Common Form ICR: No
Type of Review Request: Regular	Date Submitted to OIRA: 03/31/2026

	Requested	Previously Approved
Expiration Date	36 Months From Approved	04/30/2026
Responses	2,639,896	7,442,778
Time Burden (Hours)	1,213,240	2,808,175
Cost Burden (Dollars)	0	0

Abstract: In April 2025, to mitigate fraud, SSA increased the level of identity proofing needed for respondents who choose to make direct deposit changes by telephone. SSA published an Emergency Request FRN on April 18, 2025, at 90 FR 16583, then, upon OMB’s approval of the Emergency Clearance, implemented a hybrid identity proofing process called the my Social Security – Security Authentication PIN (SAP) that provides identity proofing parity with our online and in-person modalities. Utilizing the SAP process provides the necessary identity verification to allow direct deposit changes via phone, while ensuring fraud protection through stronger verification of the identity of the individual prior to accessing or revising their account. OMB granted an Emergency approval for the my Social Security – Security Authentication PIN (SAP) collection. We are publishing this 30-day comment period Notice to initiate the full information collection request renewal for the SAP process. We received public comments on the Emergency FRN and on the 60-day comment period FRN which we addressed within the documentation for the full renewal. SSA’s hybrid Security Authentication PIN (SAP) digitally verifies the identity of a telephone respondent (whether a beneficiary or recipient, or his or her representative payee) over the phone with an SSA technician. In addition, for circumstances where a respondent is seeking direct deposit requests in-person at a field office and he or she is required to provide an acceptable form of identification (e.g., State ID/driver’s license, U.S. Passport, etc.), the SAP provides an alternative option for individuals who do not have the requisite identity document with them at the time. While the public-facing SAP tool itself does not collect any information, the process of creating or logging into a my Social Security account requires the respondent to submit several pieces of identifying information (such as an email address, a password, selecting a multi-factor authentication method, and completing identity proofing, which entails uploading an ID and taking a “selfie”) to both sign up/or use ID.me or Login.gov, and to use the enhanced multi-factor identification tool each time the respondent logs in to the account. We previously obtained OMB approval for the burden associated with the creation of the my Social Security account under SSA’s Public Credentialing and Authentication Process (OMB No. 0960-0789) which utilizes ID.me and Login.gov for authentication purposes. However, while the creation of a my Social Security account is already covered under a separate OMB Control number, we are accounting for the increased burden associated with generating a SAP through my Social Security to complete a direct deposit transaction with SSA over the telephone. For respondents meeting certain dire need criteria, SSA may permit respondents to make direct deposit changes by telephone without SAP authentication. Respondents meeting the exception criteria are identified through a personal interview with a technician using Form SSA-553, Special Determination. Since this process is less effective in mitigating fraud and securing financial information, SSA limits the use of this request to dire need situations. SSA technicians determine dire need on a case by-case basis. The respondents are individuals who wish to do business with SSA over the telephone or in person for the purpose of direct deposit enrollments, updates or cancellations.

Authorizing Statute(s): None

Citations for New Statutory Requirements: None

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 34327	07/21/2025
30-day Notice:	Federal Register Citation:	Citation Date:
	91 FR 16074	03/31/2026
Did the Agency receive public comments on this ICR? No

ICR Summary of Burden

	Total Request	Previously Approved	Change Due to Adjustment in Estimate
Annual Number of Responses	2,639,896	7,442,778	-4,802,882
Annual Time Burden (Hours)	1,213,240	2,808,175	-1,594,935
Annual Cost Burden (Dollars)	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Since we implemented the SAP process in April, we have made several revisions to the process which has changed our overall burden. See #12 above for updated burden figures. * Note: The total burden reflected in ROCIS is 1,213,240, while the burden cited in #12 of the Supporting Statement is 358,521. This discrepancy is because the ROCIS burden reflects the average teleservice center and field office waiting times as well as the burden per response. In contrast, the chart in #12 of the Supporting Statement reflects actual burden.

Annual Cost to Federal Government: $14,522,619

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination. No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination. No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

Agency Contact: Faye Lipsky 410 965-8783 faye.lipsky@ssa.gov

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