View Information Collection Request (ICR) Package
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Please note that the OMB number and expiration date may not have been determined when this Information Collection Request and associated Information Collection forms were submitted to OMB. The approved OMB number and expiration date may be found by clicking on the Notice of Action link below.
View Generic ICR - OIRA Conclusion
OMB Control No:
1545-1432
ICR Reference No:
201904-1545-013
Status:
Historical Active
Previous ICR Reference No:
201602-1545-033
Agency/Subagency:
TREAS/IRS
Agency Tracking No:
Title:
Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions
Type of Information Collection:
Revision of a currently approved collection
Common Form ICR:
No
Type of Review Request:
Regular
OIRA Conclusion Action:
Approved with change
Conclusion Date:
08/28/2019
Retrieve Notice of Action (NOA)
Date Received in OIRA:
05/31/2019
Terms of Clearance:
Inventory as of this Action
Requested
Previously Approved
Expiration Date
08/31/2022
36 Months From Approved
08/31/2019
Responses
100,000
0
100,000
Time Burden (Hours)
30,000
0
40,000
Cost Burden (Dollars)
0
0
0
Abstract:
This is a generic clearance for an undefined number of customer satisfaction and opinion surveys and focus group interviews to be conducted over the next three years. Surveys and focus groups conducted under the generic clearance are used by the Internal Revenue Service to determine levels of customer satisfaction as well as determining issues that contribute to customer burden. This information will be used to make quality improvements to products and services.
Authorizing Statute(s):
EO: EO 12862 Name/Subject of EO: Setting Customer Service and Standards
Citations for New Statutory Requirements:
None
Associated Rulemaking Information
RIN:
Stage of Rulemaking:
Federal Register Citation:
Date:
Not associated with rulemaking
Federal Register Notices & Comments
60-day Notice:
Federal Register Citation:
Citation Date:
84 FR 10896
03/22/2019
30-day Notice:
Federal Register Citation:
Citation Date:
84 FR 25122
05/30/2019
Did the Agency receive public comments on this ICR?
No
Number of Information Collection (IC) in this ICR:
33
IC Title
Form No.
Form Name
C-21-518 LB&I Taxpayer Digital Communication (TDC) Customer Satisfaction Survey
CS-19-501 Appeals Customer Satisfaction
CS-19-503 Customer Satisfaction Evaluation for Data Services Customers
CS-19-504 Customer Satisfaction Evaluation for Primary Agency Liaisons
CS-19-505 Customer Satisfaction Evaluation for Users of IRS GLDS Products and Services
CS-19-506 Indian Tribal Government (ITG) and Tax Exempt Bonds (TEB) Customer Satisfaction Survey
CS-19-507 Chief Counsel Pro Bono Day Event Monitoring
CS-19-508 Enrolled Agent Special Enrollment Examination
CS-19-509 TAS Customer Satisfaction Mail Survey
CS-20-510 Private Collection Agency (PCA) Survey
CS-20-511 CEEN Customer Satisfaction Survey
CS-20-512 LBI Customer Satisfaction Survey
CS-20-513 OCPO Industry Partners Survey 2020
CS-20-515 Tax Stats Website Customer Survey
CS-20-516 Enrolled Agent Special Enrollment Examination
CS-20-517 TAS Customer Survey
CS-21-519 TAS Website Customer Satisfaction Survey
CS-21-520 OCPO Industry Partners Survey 2021
CS-21-521 CEEN Customer Sat Survey 2021
CS-21-522 TAS Digital Customer Satisfaction Survey Pilot
CS-21-523 TAS Customer Satisfaction Paper Survey
CS-21-524 Enrolled Agent Special Enrollment Examination CS Survey
CS-21-525 RPO Customer Satisfaction Survey
CS-22-526 TEGE Outreach and Education Customer Satisfaction Survey
CS-22-527 Customer Call Back Survey
CS-22-528 PCA Survey
CS-22-529 Field Assistance Taxpayer Experience Day Online Survey
CS-22-530 - CEEN 2022 Questionnaire
CS-22-530
CEEN 2022 Questionnaire
CS-22-531 2022 LB&I Taxpayer Digital Communication (TDC) Customer Satisfaction Survey
CS-22-531-B 2022 LB&I Taxpayer Digital Communication (TDC) Customer Satisfaction Survey
CS-22-532 OCPO Industry Partners Awards Process Survey
CS-22-533 OCPO Industry Partners Engagement Survey
CS-22-534 IRS Office Safeguards Partner Agency Customer Satisfaction Survey
ICR Summary of Burden
Total Approved
Previously Approved
Change Due to New Statute
Change Due to Agency Discretion
Change Due to Adjustment in Estimate
Change Due to Potential Violation of the PRA
Annual Number of Responses
100,000
100,000
0
0
0
0
Annual Time Burden (Hours)
30,000
40,000
0
0
-10,000
0
Annual Cost Burden (Dollars)
0
0
0
0
0
0
Burden increases because of Program Change due to Agency Discretion:
No
Burden Increase Due to:
Burden decreases because of Program Change due to Agency Discretion:
No
Burden Reduction Due to:
Short Statement:
Annual Cost to Federal Government:
$807,354
Does this IC contain surveys, censuses, or employ statistical methods?
Yes
Part B of Supporting Statement
Does this ICR request any personally identifiable information (see
OMB Circular No. A-130
for an explanation of this term)? Please consult with your agency's privacy program when making this determination.
No
Does this ICR include a form that requires a Privacy Act Statement (see
5 U.S.C. §552a(e)(3)
)? Please consult with your agency's privacy program when making this determination.
No
Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]?
No
Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]?
No
Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)?
No
Is this ICR related to the Pandemic Response?
Uncollected
Agency Contact:
Donna Baldwin 202 803-9127 donna.k.baldwin@irs.gov
Common Form ICR:
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(a) It is necessary for the proper performance of agency functions;
(b) It avoids unnecessary duplication;
(c) It reduces burden on small entities;
(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;
(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;
(f) It indicates the retention periods for recordkeeping requirements;
(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.
(i) It uses effective and efficient statistical survey methodology (if applicable); and
(j) It makes appropriate use of information technology.
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Certification Date:
05/31/2019
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